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Holiday Inn Express & Suites Alabaster by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Alabaster by IHG

Exterior
Minibar, in-room safe, desk, blackout drapes
Exterior
Interior entrance
Free daily continental breakfast

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
$136
includes taxes & fees
Feb 1 - Feb 2

Explore the area

View in a map
1000 Balmoral Drive, Alabaster, AL, 35007
  • Place, Propst Promenade
    ‪8 min walk‬
  • Place, Alabaster Promenade
    ‪13 min walk‬
  • Place, University of Alabama at Birmingham
    ‪23 min drive‬
  • Airport, Birmingham, AL (BHM-Birmingham Intl.)
    ‪32 min drive‬

Room options

View all photos for Standard Room

Minibar, in-room safe, desk, blackout drapes

Standard Room

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(32 reviews)
  • 549 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible (Communications)

9.6 out of 10
Exceptional
(10 reviews)
  • 549 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Minibar, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(30 reviews)
  • 549 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Minibar, in-room safe, desk, blackout drapes

Suite, 2 Queen Beds

8.8 out of 10
Excellent
(9 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Suite, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Communications, Mobil, Roll-In Shower)

Minibar, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible (Communications, Mobil, Roll-In Shower)

  • 635 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Minibar, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 635 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Minibar, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds, Accessible (Communications)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Communications, Mobility)

Minibar, in-room safe, desk, blackout drapes

Suite, 2 Queen Beds, Accessible (Communications, Mobility)

8.8 out of 10
Excellent
(8 reviews)
  • 549 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Candlewood Suites Alabaster by IHG
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
4.2 out of 5, Very Good, 618 reviews
Candlewood Suites Alabaster by IHG

About this property

Holiday Inn Express & Suites Alabaster by IHG

Alabaster hotel with indoor pool
An indoor pool, a 24-hour fitness center, and a conference center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
Holiday Inn Express & Suites Alabaster by IHG offers 70 accommodations with minibars and safes. Premium satellite television is provided. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include separate bathtubs and showers and hair dryers.

This Alabaster hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Holiday Inn Express & Suites Alabaster by IHG features an indoor pool and a 24-hour fitness center. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center. A complimentary breakfast is offered each morning. This business-friendly hotel also offers laundry facilities, dry cleaning/laundry services, and express check-in. Onsite self parking is complimentary.

Holiday Inn Express & Suites Alabaster by IHG is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:30 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10:00 AM

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Computer station
  • Conference center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • iPod dock
  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Alabaster Hotel
Holiday Inn Express Alabaster
Holiday Inn Express Suites Alabaster
Holiday Inn Express Suites Alabaster
Holiday Inn Express Suites Alabaster by IHG
Holiday Inn Express Suites Alabaster an IHG Hotel
Holiday Inn Express & Suites Alabaster by IHG Hotel
Holiday Inn Express & Suites Alabaster by IHG Alabaster
Holiday Inn Express & Suites Alabaster by IHG Hotel Alabaster

Holiday Inn Express & Suites Alabaster by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 579 out of 895 reviews
Rating 8 - Good. 192 out of 895 reviews
Rating 6 - Okay. 69 out of 895 reviews
Rating 4 - Poor. 27 out of 895 reviews
Rating 2 - Terrible. 28 out of 895 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Shelby

Liked: Cleanliness
The A/C in the room did not work. Called the front desk and they came up to fix it. Got it running and said any more problems they would switch rooms. After 10 minutes it stopped and when we asked to move rooms was told no rooms were available.
Stayed 2 nights in Oct 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

4/10 Poor

Eugene

Liked: Cleanliness
Disliked: Property conditions & facilities
Bathroom lights out, shower water pressure poor, breakfast bar cold, matress lumpy
Stayed 1 night in Oct 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Everything was great for a 1 night stay! Fast and easy check-in, lady was super nice, close to stores/food and clean!! Parking was really the only sorta issue. There is a storage container on the side taking up like 4-5 spots and at 530am when I ran to the store and back no spots open when I got back but other than that was great!!!!
Stayed 1 night in Oct 2025

6/10 Okay

Eugene

Liked: Cleanliness
Light behind bath mirror was not working. Shower water pressure was not sufficient to was soap out of hair. Matress was very uncomfortable, lumpy. Tub was slick with no anti slip mats in it. Staff was friendly. , breakfast was mostly cold food, plenty of fruit, and cereal.
Stayed 1 night in Oct 2025

10/10 Excellent

Emily

Stayed 1 night in Oct 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful all the way around
Stayed 1 night in Sep 2025

10/10 Excellent

Mindy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Stayed 1 night in Oct 2025

6/10 Okay

Nekia

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and nice!
Stayed 1 night in Oct 2025

2/10 Terrible

Elma, johnson city

Stayed 1 night in Sep 2025

10/10 Excellent

Jeff

Stayed 1 night in Sep 2025

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Stayed 1 night in Sep 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

Very nice hotel. Great location close to many restaurants and the interstate. The staff, especially Kyle, were very friendly and helpful. Clean, quiet, cool (A/C) room. Would definitely stay here again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Estelita

Stayed 1 night in Sep 2025

10/10 Excellent

Jay

Liked: Amenities, property conditions & facilities
Awesome
Stayed 1 night in Aug 2025

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Indrani

Stayed 2 nights in Aug 2025

8/10 Good

Alex

The hotel was clean and the staff responsive to our needs. The breakfast was very nice. Would love to see hard-boiled eggs available at the breakfast. Hotel was well situated next to a lot of different shopping and restaurant choices. Television was impossible to figure out with several remotes and instructions but nothing worked. We ended up not having any TV, which is really not a problem for us, but maybe for others. We would stay there again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 1 night in Aug 2025

10/10 Excellent

Mattilanne

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very clean, nice staff, great breakfast options!
Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, property was well maintained.
Stayed 2 nights in Jul 2025