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Holiday Inn Express & Suites Alabaster by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Alabaster by IHG

Exterior
Interior entrance
Minibar, in-room safe, desk, blackout drapes
Free daily continental breakfast
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Laundry
$131
includes taxes & fees
Nov 2 - Nov 3

Explore the area

View in a map
1000 Balmoral Drive, Alabaster, AL, 35007
  • Place, Alabaster Promenade
    ‪13 min walk‬
  • Place, Veterans Park
    ‪10 min drive‬
  • Place, Oak Mountain State Park
    ‪11 min drive‬
  • Airport, Birmingham, AL (BHM-Birmingham Intl.)
    ‪38 min drive‬

Room options

View all photos for Standard Room

Minibar, in-room safe, desk, blackout drapes

Standard Room

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(32 reviews)
  • 549 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications)

Minibar, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Accessible (Communications)

9.6 out of 10
Exceptional
(10 reviews)
  • 549 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Minibar, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(30 reviews)
  • 549 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Minibar, in-room safe, desk, blackout drapes

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Suite, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 549 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Communications, Mobil, Roll-In Shower)

Minibar, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible (Communications, Mobil, Roll-In Shower)

  • 635 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Minibar, in-room safe, desk, blackout drapes

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 635 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Minibar, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds, Accessible (Communications)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible (Communications, Mobility)

Minibar, in-room safe, desk, blackout drapes

Suite, 2 Queen Beds, Accessible (Communications, Mobility)

8.8 out of 10
Excellent
(8 reviews)
  • 549 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Candlewood Suites Alabaster by IHG
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
4.2 out of 5, Very Good, 596 reviews
Candlewood Suites Alabaster by IHG

About this property

Holiday Inn Express & Suites Alabaster by IHG

Alabaster hotel with indoor pool
An indoor pool, a 24-hour fitness center, and a conference center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
Holiday Inn Express & Suites Alabaster by IHG offers 70 accommodations with iPod docking stations and minibars. Premium satellite television is provided. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include separate bathtubs and showers and hair dryers.

This Alabaster hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Holiday Inn Express & Suites Alabaster by IHG features an indoor pool and a 24-hour fitness center. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a business center. A complimentary breakfast is offered each morning. This business-friendly hotel also offers laundry facilities, dry cleaning/laundry services, and express check-in. Onsite self parking is complimentary.

Holiday Inn Express & Suites Alabaster by IHG is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:30 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10:00 AM

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Computer station
  • Conference center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • iPod dock
  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Alabaster Hotel
Holiday Inn Express Alabaster
Holiday Inn Express Suites Alabaster
Holiday Inn Express Suites Alabaster
Holiday Inn Express Suites Alabaster by IHG
Holiday Inn Express Suites Alabaster an IHG Hotel
Holiday Inn Express & Suites Alabaster by IHG Hotel
Holiday Inn Express & Suites Alabaster by IHG Alabaster
Holiday Inn Express & Suites Alabaster by IHG Hotel Alabaster

Holiday Inn Express & Suites Alabaster by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 552 out of 854 reviews
Rating 8 - Good. 185 out of 854 reviews
Rating 6 - Okay. 63 out of 854 reviews
Rating 4 - Poor. 26 out of 854 reviews
Rating 2 - Terrible. 28 out of 854 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Endsley

Stayed 1 night in Jul 2025

10/10 Excellent

Angie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

clean, updated, comfortable bed, great staff

The bed was so comfortable with great pillows. Very clean and smelt good. very nice staff, quick check in. Gym open 24/7
Stayed 1 night in Jul 2025

10/10 Excellent

Steven

Traveled with family
Liked: Amenities
D
Stayed 1 night in Jul 2025

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
By
Stayed 1 night in Jul 2025

8/10 Good

andrew, Leesburg

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice, and the area was great I didn't like it, only had 1 elevator, and I was on the fourth floor. If it were to malfunction, walking up 4 floors would be a problem, being 76 years old. The carpet outside the 4th elevator needs to be replaced. The breakfast was ok.
Stayed 2 nights in Jul 2025

10/10 Excellent

Holly

Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Chris

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice facilities clean and quiet
Stayed 1 night in Jul 2025

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location was convenient. The rooms were ok but there fan in bathroom did not work and sloppy work done on grout around tub and toliet
Stayed 2 nights in Jul 2025

10/10 Excellent

Claratrissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
We had a fast check-in, the staff member was very nice and helpful. The room was clean and comfortable. Breakfast was good. The only complaint is that the pool was not working but we were informed of this immediately which we appreciated.
Stayed 1 night in Jul 2025

2/10 Terrible

Lisa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

VERY disappointing given our previous stays

From the minute, we stepped into the room it was a strong, musty and moldy odor, and the trim on the bathroom door was rusted through and looked absolutely disgusting
Stayed 3 nights in Jun 2025

2/10 Terrible

shakyla

Stayed 1 night in Jun 2025

6/10 Okay

Kevin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Not terrible but now worth $200 a night for non working pool, no workout room, ice maker didn’t work on our floor, bed mattress was not comfortable. Room had a few issues like shower curtain would not stay put during a shower, tub had some kind of massive repair in it. Also found a large earring in the kids bed, makes me think the sheets were not changed. Breakfast was good, staff was good. Location was great for what we needed.
Stayed 1 night in Jun 2025

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice

Nice location and beds comfortable a little expensive $200/night
Stayed 1 night in Jun 2025

10/10 Excellent

Jason

Stayed 2 nights in Jun 2025

8/10 Good

Marandia

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and cleaned but didn't like the pool area was not working
Stayed 3 nights in Jun 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Mallory Beth

Liked: Cleanliness
Stayed 1 night in Jun 2025

10/10 Excellent

Joseph, McKinney

Liked: Cleanliness
Great staff
Stayed 4 nights in Jun 2025

6/10 Okay

Jenna

Liked: Staff & service
Stayed 2 nights in Mar 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at the H.I.E. Thank you Hotel.com for making this an easy process. Very understanding when needed to switch hotels and did so without a problem. I will definitely use you services more in the future.
Stayed 1 night in Jun 2025

10/10 Excellent

Mary beth

Liked: Cleanliness
The hotel had everything we needed for the night and was extremely clean
Stayed 1 night in Jun 2025

10/10 Excellent

Laura

Stayed 1 night in Jun 2025

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, great location next to a wonderful BBQ restaurant. The mattresses are excellent and shower pressure is top-notch! Lastly, best hotel breakfast I’ve had in many stays!
Stayed 1 night in Jun 2025

8/10 Good

Sherry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A lot of work being done, fixtures wrapped in plastic, etc. The fitness center and pool were both closed for repairs also. Overpriced for what we actually received.
Stayed 1 night in May 2025