2/10 Terrible
fany, alexandria
Traveled with family and small children, Business traveler
Jul 25, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at Hyatt Place in Birmingham, Alabama, was not only disappointing it was disheartening. From the moment I checked in, I felt unheard and overlooked. After checking into my room, I immidiately raised concerns about the air conditioning unit in my room, which roared as loudly as a lawnmower making restful sleep impossible for a light sleeper like myself. Though I voiced this concern multiple times, no real effort was made to resolve it. The toilet was leaking, the room appeared unkempt, and the bedding was visibly dingy and creased. Over five nights, the cleaning staff never once serviced the room; on the final day, they simply dropped towels at the door without stepping inside. Despite repeated pleas, management remained distant and dismissive. At one point, they claimed to have arranged a reservation for me at another hotel, encouraging me to move. But when I arrived, that hotel had no record of any booking—leaving me embarrassed and stranded. Not once did anyone from Hyatt offer a written note, a clear resolution, or even a basic gesture of care. What was supposed to be a peaceful and comfortable stay turned into a stressful sleep diprived and lonely ordeal. As a guest, I expected hospitality; what I received was indifference. I hope no one else has to go through what I did. I have video of the loud noise from the AC that I shared with the hotel staff that eventhough care less.
fany
Stayed 5 nights in Jul 2025