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Macdonald Burlington Hotel

4.0 star property

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Photo gallery for Macdonald Burlington Hotel

Front of property - evening/night
Suite, 1 Double Bed | Premium bedding, in-room safe, desk, iron/ironing board
Interior entrance
Suite, 1 Double Bed | Premium bedding, in-room safe, desk, iron/ironing board
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Air conditioning
  • Room service
  • Housekeeping
  • Bar

Explore the area

Map
Burlington Arcade/126, Birmingham, England, B2 4JQ
  • Bullring & Grand Central
    ‪5 min walk‬
  • International Convention Centre
    ‪10 min walk‬
  • Utilita Arena Birmingham
    ‪13 min walk‬
  • Birmingham (BHX)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed

  • 125 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 1 Twin Bed

  • 80 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 Double Bed

  • 295 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Premium bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Twin Beds

  • 240 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 Double Bed

  • 385 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed

Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 Double Bed

  • 150 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | Premium bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 Double Bed

  • 320 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

Macdonald Burlington Hotel

4-star hotel in Birmingham City Centre
Along with a restaurant, this smoke-free hotel has 2 bars/lounges and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference center, 24-hour room service, and a business center.
Macdonald Burlington Hotel offers 112 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. LCD televisions come with digital channels. Bathrooms include shower/tub combinations.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Business-related amenities at this 4-star property consist of a business center and 15 meeting rooms.

Wireless Internet access is complimentary. This eco-certified hotel also offers tour/ticket assistance, concierge services, and complimentary newspapers in the lobby.

Macdonald Burlington Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning.
Scottish Steak House - This fine-dining restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.
The Burlington Bar - This bar serves breakfast, lunch, dinner, and light fare.
The Burlington Lounge - This lobby lounge serves light fare only. Open 24 hours.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Czech, English, French, German, Italian, Lithuanian, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 0.1 miles (GBP 9.50 per day)

Food and drink

  • Daily full breakfast available for a fee: GBP 24 per person
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Scottish Steak House
  • The Burlington Bar
  • The Burlington Lounge

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15 meeting rooms
  • Business center
  • Conference center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Banquet hall
  • Built in 1872
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 24 per person
  • Nearby parking fee: GBP 9.50 per day (328 ft away)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Property is also known as

Burlington Macdonald
Burlington Macdonald Hotel
Hotel Macdonald Burlington
Macdonald Burlington
Macdonald Burlington Birmingham
Macdonald Burlington Hotel
Macdonald Burlington Hotel Birmingham
Macdonald Hotel Burlington
Macdonald Burlington
Macdonald Burlington Hotel Hotel
Macdonald Burlington Hotel Birmingham
Macdonald Burlington Hotel Hotel Birmingham

Macdonald Burlington Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 437 out of 1000 reviews
Rating 8 - Good. 314 out of 1000 reviews
Rating 6 - Okay. 146 out of 1000 reviews
Rating 4 - Poor. 62 out of 1000 reviews
Rating 2 - Terrible. 41 out of 1000 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location. Fantastic

The hotel is fantastic and in a great location. The hotel is literally a 2 minute walk from new street station so not far to carry your cases, the hotel staff were very friendly and welcoming which was really nice to see. We upgraded to a suite which cost £35 and it was well worth it we wasn’t disappointed. The breakfast at the hotel is absolutely fantastic all freshly sourced locally and the staff couldn’t do enough for us an absolute credit to the hotel. It is safe to say we will be staying again.
Stayed 1 night in Mar 2025

10/10 Excellent

Andy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed at this hotel a few times and it’s always been excellent. Unfortunately this time we were at the back of the hotel (station side) and the music from bars and club close by was a bit loud until 3am so had interrupted sleep
Stayed 2 nights in Feb 2025

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Very warm welcome and beautiful room.location is excellent.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Mehmet

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a 4 star hotel in my opinion
Stayed 1 night in Feb 2025

2/10 Terrible

Emma

Disliked: Staff & service, property conditions & facilities, room comfort

Poor nights sleep

Our room was stifling hot, the air conditioning would not switch to cool and we were instead given a fan at 0230am as we’re told there was nothing they could do about the aircon at this time. The fan cooled the room but was then very noisy. Ultimately we got limited sleep. The manager in the morning stated that the air con was set to winter mode and would need estates to change this. The room was also very noisy as was at the front of the street. I respect that this noise is not the hotels fault but we should have been advised and given opportunity to request a quieter room. Overall a poor experience
Stayed 1 night in Feb 2025

10/10 Excellent

Fergus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An anniversary to remember

An anniversary to remember, the hotel and the staff went above and beyond we felt so spoilt. Thank you so very much
Stayed 2 nights in Feb 2025

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Dave

Stayed 2 nights in Feb 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel

Perfect location for station, Alexander Theatre, shops and nice bar downstairs. Clean, welcoming staff, nice rooms and perfect for overnight stay.
Stayed 1 night in Feb 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Abdul

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is dated which is not an issue I’ve stayed here 3 times and each time the heating in the room was not working. The room was like a fridge, not very pleasant for winter or cold months. I even added a note requesting to have a room with heating working which was ignored. Wont be staying here again.
Stayed 1 night in Feb 2025

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfy bed. A few big cobwebs around, but that didn't bother me. We would however liked to of have tea bags, sugar, milk etc available. All we had was coffee pods for the coffee machine, nothing else as an option. Cooked breakfast wasn't great, ran out of items, and a £5 surcharge for anything else cooked other than porridge or full English. Continental was nice! Staff were very friendly, and the building is beautiful. Location fantastic. Right opposite the grand central.
Stayed 1 night in Jan 2025

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Damian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our Stay in Birmingham

Loved our visit to the Burlington our favourite hotel in Birmingham
Stayed 1 night in Jan 2025

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beware room 216. There is some kind of machinery outside while emits a constant irritating whine, the sort that makes sleep difficult. To the hotel’s credit, they immediately sorted another room for us, and didn’t charge for an up grade. Thanks to the night receptionist, Kyan, for this. Otherwise, everything ok!
Stayed 1 night in Jan 2025

10/10 Excellent

Craig

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great central location. Very competitive pricing
Stayed 1 night in Jan 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again
Stayed 1 night in Jan 2025

8/10 Good

Adam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Salima

Stayed 1 night in Jan 2025

6/10 Okay

Christine

Liked: Cleanliness
Stayed 2 nights in Jan 2025

8/10 Good

Catherine

Very good one night stay

Great location next to Birmingham New Street station (check you take the correct exit from the station). Didn’t have breakfast so can’t comment. Comfortable bed & good bathroom.
Stayed 1 night in Jan 2025

8/10 Good

ADRIAN

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025