2/10 Terrible
Rob
Jan 21, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a stay at the Royal Court Hotel for my birthday: Thursday 12th - Sunday 15th of December. I wanted a quiet and restful stay.
The welcome mat was dirty, the bath had a rusty ring in lieu of a chain. The fittings looked old.
On the Friday night my evening was disturbed by children running down the corridors, other guests talking loudly or slamming doors. I got a few hours of sleep.
On Saturday night there was a continual stream of noise: slamming doors, arguments, gatherings that sounded like they were outside my room. This went on from around 11pm until around 5am on the Sunday morning. I don't know what caused it, as I was only able to hear snippets of conversations, so I am not holding the other party entirely responsible as they may have been responding to an emergency. I do feel that the hotel could do more to resolve whatever was happening.
I was left sleepless and irritated. I was able to get one hour of sleep before I had to make preparations to check out. I was very tired so chose not to raise the issue at checkout; I did however contact the group via their support page a few days after but, a month later, have received no reply.
At the end of my stay I felt more tired and frustrated than before my weekend began. I appreciate the hotels are open to other guests but feel that the disturbance was excessive, and that noise propagation throughout the rooms is poor. I don't feel I received value for money, and don't feel I could in any way recommend a stay.
Rob
Stayed 3 nights in Dec 2024