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Mercure Sunshine Coast Kawana Waters

4.5 star property

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Photo gallery for Mercure Sunshine Coast Kawana Waters

Premium bedding, in-room safe, desk, laptop workspace
Property entrance
BBQ/picnic area
Standard Room, Multiple Beds | Premium bedding, in-room safe, desk, laptop workspace
View from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Bar
  • Room service
  • Housekeeping
  • Laundry

Explore the area

Map
9 Florey Boulevard, Birtinya, QLD, 4575
  • Sunshine Coast University Hospital
    ‪8 min walk‬
  • Moffat Beach
    ‪8 min drive‬
  • Mooloolaba Beach
    ‪20 min drive‬
  • Maroochydore, QLD (MCY-Sunshine Coast)
    ‪21 min drive‬

Room options

View all photos for Room (Zip Room)

Room (Zip Room) | Premium bedding, in-room safe, desk, laptop workspace

Room (Zip Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, Multiple Beds

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Family Suite (Deluxe)

Family Suite (Deluxe) | Premium bedding, in-room safe, desk, laptop workspace

Family Suite (Deluxe)

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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The price is $124
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$137 total
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About this property

Mercure Sunshine Coast Kawana Waters

4.5-star hotel in Birtinya
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a business center, and conference space. Housekeeping is available on request.
Mercure Sunshine Coast Kawana Waters offers 81 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. LED televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Sunshine Coast hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4.5-star property consist of a business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers a terrace, barbecue grills, and tour/ticket assistance. Complimentary self parking is available on site.

Mercure Sunshine Coast Kawana Waters is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7 AM and 10 AM.
Mercure Sunshine Coast Kawana Waters has a restaurant on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), Czech, English, Finnish, German, Italian, Japanese, Norwegian, Slovak, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 15 to 29 for adults and AUD 5 to 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 10.0 per stay

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately AUD 15 to 29 for adults, and AUD 5 to 19 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
Property Registration Number 25621752654

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Best Western Plus Oceanside Kawana Hotel Birtinya
Best Western Plus Lake Kawana Hotel Birtinya
Best Western Plus Oceanside Kawana Birtinya
Best Western Plus Oceanside Kawana
Best Western Plus Lake Kawana Birtinya
Best Western Plus Lake Kawana
Best Western Plus Lake Kawana Hotel
Mercure Sunshine Coast Kawana Waters Hotel
Mercure Sunshine Coast Kawana Waters Birtinya
Mercure Sunshine Coast Kawana Waters Hotel Birtinya

Mercure Sunshine Coast Kawana Waters Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 608 out of 1116 reviews
Rating 8 - Good. 368 out of 1116 reviews
Rating 6 - Okay. 82 out of 1116 reviews
Rating 4 - Poor. 43 out of 1116 reviews
Rating 2 - Terrible. 15 out of 1116 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute accommodation change so we were caught with the xmas/new year holiday loading. Room was lovely, place was clean, quiet and met all our needs. Thank you.
Stayed 1 night in Dec 2024

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were friendly and polite and nothing was too much trouble. I even got a coffee when everything else was closed
Stayed 5 nights in Dec 2024

10/10 Excellent

Karen

Traveled with partner
The team were very welcoming and pleasant. They checked to see if there was anything extra we required and told us about the area and what it provided
Stayed 1 night in Dec 2024

8/10 Good

Greg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly, room very clean, facilities were good (No Pool!), we had everything for a pleasant stay. Complementary wine and nibbles were well received. Thank you.
Stayed 1 night in Dec 2024

10/10 Excellent

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Dec 2024

10/10 Excellent

Gerard

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Dec 2024

8/10 Good

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service
No pool or balcony for freash air.
Stayed 3 nights in Dec 2024

6/10 Okay

Mohammad

Bath room tiles needed a proper renovation. Furniture had stains. Showering water was leaking into the room making the carpet wet and the room damp smelly.
Stayed 1 night in Dec 2024

4/10 Poor

KELA

Traveled with partner
I was disappointed with the hotel room. stains on donner covers,stains on towel, mirror wasn't clean. I booked for a room with balcony and unfortunately, I didn't get a chance.
Stayed 5 nights in Dec 2024

8/10 Good

Carmel

Liked: Staff & service
Stayed 1 night in Dec 2024

8/10 Good

Brian

Stayed 1 night in Dec 2024

8/10 Good

Barbara

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was quiet and comfortable. Definitely the right kind of accommodation around a private hospital. It was nice to get chips, chocolate and wine complimentary in it he room.
Stayed 1 night in Dec 2024

2/10 Terrible

Marg

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
This property would have scored better but as there was still a condom in the bathroom the experience was soured. On notifying front desk the offending condom was removed and a little disinfectant was sprayed in the area. We were not offered another room. A photo of the condom in situ was to be sent to the general manager. I have not any contact or offical apology from Mercure even after 3 days.
Stayed 1 night in Dec 2024

10/10 Excellent

Glen

Stayed 1 night in Nov 2024

8/10 Good

ANA

Liked: Cleanliness, staff & service, room comfort
Upon my arrival the receptionist was awesome, I had just driven 10 hours and was so exhausted, down and out, but chatting with the receptionist she was very friendly and professional and she was so funny my checking in was a breeze and she made sure everything was ready because I checked in after midnight, that was a bonus for me, there was a false alarm n at about 8:30pm on Monday night and my shower in the room just kept flooding the bathroom and water also started to flowed out into the entrance just outside the the bathroom door, the location was great other than the shower issue and the false alarm everything else was awesome definitely staying there again because the staff were awesome!!!! Thank you Mercure Kawana Waters!🌺🌺
Stayed 2 nights in Dec 2024

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good. I didn't think the shower plug hole was actually at the lowest point. Seemed to get water collate at the back and seep onto floor. Other than that is was pretty good.
Stayed 2 nights in Dec 2024

10/10 Excellent

Susan, Mount Gravatt East

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice modern rooms with everything just perfect fit a comfortable stay. Restaurant downstairs very convenient and staff were friendly and helpful. Perfect if you need to stay in this area
Stayed 1 night in Nov 2024

10/10 Excellent

Dimitris

Stayed 1 night in Dec 2024

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Such a great and friendly staff and so easy to check in and out.
Stayed 1 night in Dec 2024

8/10 Good

Levi

Stayed 1 night in Oct 2024

10/10 Excellent

Kym

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front counter very friendly and helpful. Room was very clean up to date with a comfy bed.
Stayed 2 nights in Dec 2024

8/10 Good

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2024

10/10 Excellent

Nina Jo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel and I'd stay again. Only weird things were the wifi was really bad and a few things were missing from our room, like towels etc., and nobody would bring them up to our room. Otherwise great hotel.
Stayed 1 night in Dec 2024

8/10 Good

Lallie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Terrence

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Have rebooked for next visit
Stayed 1 night in Dec 2024