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Mercure Sunshine Coast Kawana Waters

4.5 star property

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Photo gallery for Mercure Sunshine Coast Kawana Waters

1 bedroom, premium bedding, in-room safe, desk
Exterior
1 bedroom, premium bedding, in-room safe, desk
Standard Room, Multiple Beds | 1 bedroom, premium bedding, in-room safe, desk
Property entrance

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Housekeeping
  • Laundry

Explore the area

Map
9 Florey Boulevard, Birtinya, QLD, 4575
  • Sunshine Coast University Hospital
    ‪7 min walk‬
  • Sunshine Coast Stadium
    ‪3 min drive‬
  • Mooloolaba Beach
    ‪11 min drive‬
  • Maroochydore, QLD (MCY-Sunshine Coast)
    ‪21 min drive‬

Room options

View all photos for Room (Zip Room)

Room (Zip Room) | 1 bedroom, premium bedding, in-room safe, desk

Room (Zip Room)

8.6 out of 10
Excellent
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(11 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(67 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, Multiple Beds

9.2 out of 10
Wonderful
(25 reviews)
  • 301 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

Superior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite (Deluxe)

Family Suite (Deluxe) | 1 bedroom, premium bedding, in-room safe, desk

Family Suite (Deluxe)

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About this property

Mercure Sunshine Coast Kawana Waters

4.5-star hotel in Birtinya
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a business center, and conference space. Housekeeping is available on request.
Mercure Sunshine Coast Kawana Waters offers 81 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. LED televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Sunshine Coast hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4.5-star property consist of a business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This luxury hotel also offers a terrace, barbecue grills, and tour/ticket assistance. Complimentary self parking is available on site.

Mercure Sunshine Coast Kawana Waters is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7 AM and 10 AM.
Mercure Sunshine Coast Kawana Waters has a restaurant on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), Czech, English, Finnish, German, Italian, Japanese, Norwegian, Slovak, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 15 to 29 for adults and AUD 5 to 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2015
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for AUD 10.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 15 to 29 for adults, and AUD 5 to 19 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 25621752654

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Best Western Plus Oceanside Kawana Hotel Birtinya
Best Western Plus Lake Kawana Hotel Birtinya
Best Western Plus Oceanside Kawana Birtinya
Best Western Plus Oceanside Kawana
Best Western Plus Lake Kawana Birtinya
Best Western Plus Lake Kawana
Best Western Plus Lake Kawana Hotel
Mercure Sunshine Coast Kawana Waters Hotel
Mercure Sunshine Coast Kawana Waters Birtinya
Mercure Sunshine Coast Kawana Waters Hotel Birtinya

Mercure Sunshine Coast Kawana Waters Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 552 out of 1005 reviews
Rating 8 - Good. 323 out of 1005 reviews
Rating 6 - Okay. 75 out of 1005 reviews
Rating 4 - Poor. 40 out of 1005 reviews
Rating 2 - Terrible. 15 out of 1005 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Rebecca, Woombye

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unfortunately had a scary experience at 2am with another guest given keys to my room. Luckily I woke up to the sound of beeps on the door to stop someone walking into my room! Staff said they had double-booked my room & accidentally assigned another guest to my room!! So after that, I couldnt get back to sleep worrying someone else was going to walk in!! Not happy. Wouldnt stay again.
Stayed 1 night in Mar 2025

8/10 Good

Darwin

Stayed 1 night in Mar 2025

10/10 Excellent

Mike

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accommodating. Room itself was very clean.
Stayed 1 night in Mar 2025

8/10 Good

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2025

8/10 Good

Michelle

Stayed 1 night in Mar 2025

10/10 Excellent

Fermin

Stayed 2 nights in Dec 2024

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

She needs To go

Fantastic stay however there is a Grouch in the restaurant not a bit friendly tall with dark hair . Make a good goal warden .
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean hotel with lovely comfy beds

This hotel is very comfortable and clean. Lovely big rooms. Cold water machine in corridor to fill up water bottles. Very quiet. Safe and convenient parking in car park.
Stayed 2 nights in Feb 2025

10/10 Excellent

NAITIK

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious room with water views
Stayed 1 night in Mar 2025

6/10 Okay

PJ

Stayed 1 night in Feb 2025

8/10 Good

Emi

Stayed 1 night in Feb 2025

6/10 Okay

Debbie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was comfortable and clean, but very basic. There was no microwave, no plates or utensils, no extra blanket and the toilet seat was broken.
Stayed 1 night in Feb 2025

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Tried to get away from it all with a day watching sport in air conditioned comfort. Streaming services did not work, staff made poor excuses as to why. Ordered an extra hot coffee from the restaurant and it came out tepid. Mentioned it to staff and the only response I got was “I can put it in the microwave.
Stayed 1 night in Feb 2025

4/10 Poor

Anusha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Not value for money

Bathroom has a smell of stagnated water, and that was not at all pleasant. Otherwise, it was not at all a bad place to stay, however smell of stagnated water was not something I expected for the price I paid.Room sevice has a limited selected of food in their menu.
Stayed 2 nights in Feb 2025

8/10 Good

Colin

Traveled with partner
Good room
Stayed 1 night in Feb 2025

4/10 Poor

Geddes

Stayed 1 night in Feb 2025

8/10 Good

Nelma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable,

Stayed 1 night in Feb 2025

10/10 Excellent

Anh Chuong

Stayed 1 night in Dec 2024

10/10 Excellent

An Ruo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Debbie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Close to hospital
Stayed 3 nights in Feb 2025

8/10 Good

Kay

Stayed 1 night in Feb 2025

8/10 Good

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice stay
Stayed 1 night in Feb 2025

8/10 Good

adam

Stayed 1 night in Feb 2025

8/10 Good

Madre

Liked: Cleanliness, staff & service, property conditions & facilities
Location close to hospital and we could walk as well as grocery shopping close by. Was convenient for our needs of our stay. Restaurant food was great.
Stayed 3 nights in Jan 2025