2/10 Terrible
Simon
Traveled with partner
Aug 29, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is NOT a smoke-free property!
The Hotel Evabrunnern is terrible. It does NOT have air conditioning. Our room was on the third floor and we had to keep window open to try to keep the room livable, but people were smoking outside on the roof top. I complained, and we changed to a smaller room with courtyard access saying "usually people don't smoke there." Within minutes of entering the room, people were talking loudly outside (23:00 hours) and then an older German woman, who didn't speak any English, decided to smoke right next to our window. I went to complain again, but the receptionist said they can't change our room and smokers are allow to be in a courtyard. All night we didn't have good rest, sleeping in hot room with smoke. The next morning at 07:00 another German woman decided to smoke in the courtyard outside our window. Open window meant BIG BUGS in the room! The hotel needs serious renovation; it is run down with old furniture and carpet, and dirty tiles in the shower. No drinking water or a kettle is provided in the room. The towels were HORRIBLE! They felt like they were made of sandpaper. The breakfast area was very crowed, have to constantly ask for hot water to make tea. The juice and other food ran pout quickly and replenishment took some time. The two servers were doing a poor job, and there was only one SLOW coffee maker for 20 people. It was constantly running out of water and milk. The food was very limited, and there were no pastries!
Simon
Stayed 1 night in Aug 2024
