2/10 Terrible
Alexander
Apr 23, 2025
Liked: Cleanliness
Disliked: Staff & service
I've stayed here multiple times and will not come back. This last visit the hvac in my room was broken and would only cycle onto heat, leaving the room unbearably hot. After calling the property in the middle of the night they're staff came out and tried their best to troubleshoot but confirmed the unit was defective, they were very friendly and said they would love to give me a partial refund for my troubles but since I booked through Expedia I would have to go through them. In the end after multiple inquiries I received no refund and was left completely outraged!
Long story short, this place is fine until you need help for something customer service-related. It's a shame, trust is everything in a business these days and this place doesn't have it. I'll tell my extended family who regularly passes through Bishop to stay elsewhere.
Alexander
Stayed 1 night in Apr 2025