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Down Hall Hotel

4.0 star property

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Photo gallery for Down Hall Hotel

Lobby sitting area
Daily cooked-to-order breakfast (GBP 19.50 per person)
Couples treatment rooms, sauna, hot tub, steam room, body treatments
Premium bedding, down comforters, in-room safe, desk
Property grounds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Laundry
  • Room service

Explore the area

Map
Matching Road, Hatfield Heath, Bishop's Stortford, England, CM22 7AS
  • Hatfield Forest Country Park
    ‪8 min drive‬
  • Southern Parkland Country Park
    ‪12 min drive‬
  • Bishop's Stortford Golf Club
    ‪15 min drive‬
  • London (STN-Stansted)
    ‪15 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room | Premium bedding, down comforters, in-room safe, desk

Superior Double Room

  • 172 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Suite | Premium bedding, down comforters, in-room safe, desk

Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room

Classic Double Room | Premium bedding, down comforters, in-room safe, desk

Classic Double Room

  • 172 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Estate Patio Room

Estate Patio Room | Premium bedding, down comforters, in-room safe, desk

Estate Patio Room

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double or Twin Room

Executive Double or Twin Room | Premium bedding, down comforters, in-room safe, desk

Executive Double or Twin Room

  • 64 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

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About this property

Down Hall Hotel

4-star Bishop's Stortford hotel with restaurant
A full-service spa, a restaurant, and a health club are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and an outdoor tennis court are onsite.
Down Hall Hotel offers 98 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch plasma televisions come with cable channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor tennis court and a health club are featured at the hotel. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Eden Spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Down Hall Hotel features an outdoor tennis court and a health club. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 9591 square feet (891 square meters) include conference space. This eco-certified hotel also offers a sauna, spa services, and a terrace. Onsite self parking is complimentary.

Down Hall Hotel has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge between 7:00 AM and 10:00 AM on weekdays.
The Grill Room - This restaurant specializes in British cuisine and serves breakfast and dinner.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site

Food and drink

  • Weekday cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: GBP 19.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Grill Room

Things to do

  • Full-service spa
  • Health club
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 9,591 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Built in 1322
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 40.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately GBP 19.50 per person
  • Pet fee: GBP 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10 (subject to availability)
  • Rollaway bed fee: GBP 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Down Country Hall
Down Hall Country
Down Hall Country Hotel
Down Hall Country House Bishop's Stortford
Down Hall Hotel Spa
Down Hall Country House Hotel Bishop's Stortford
Down Hall House
Hotel Down Hall
Down Hall Country House
Down Hall Hotel
Hotel Down Hall Country
Down Hall Hotel Bishop's Stortford
Down Hall Hotel Hotel
Down Hall Hotel Bishop's Stortford
Down Hall Hotel Hotel Bishop's Stortford

Down Hall Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 567 out of 1000 reviews
Rating 8 - Good. 277 out of 1000 reviews
Rating 6 - Okay. 93 out of 1000 reviews
Rating 4 - Poor. 46 out of 1000 reviews
Rating 2 - Terrible. 17 out of 1000 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Rosanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Revisited after 14 years and it’s even better

Beautiful building in quiet area, super friendly staff, comfy beds, delicious food and drinks, excellent breakfast buffet
Stayed 2 nights in Jan 2025

10/10 Excellent

Tymoteusz

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Nice but short stay so can't really say much about the place. Good breakfast quality and big size rooms all advantage.
Stayed 1 night in Jan 2025

8/10 Good

Austin

Stayed 1 night in Jan 2025

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Priya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our overnight stay was absolutely faultless thanks to Elaine from reservation. She accommodate all my requests.Elaine is an asset to your company. Breakfast could be better with more vegetarian option.
Stayed 1 night in Jan 2025

10/10 Excellent

Kristjana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A gem

This is an incredible find, I loved it so much that I almost don't want to tell others about it. Absolutley everything was superb. The decor, facilities, food and the staff really were genuinely friendly and professional. Having stayed at many hotels over the years this is the first time in many years that I have had such a wholly positive experience of a hotel, especially the service.
Stayed 3 nights in Jan 2025

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly. French windows straight into garden from our room.
Stayed 1 night in Jan 2025

8/10 Good

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but spa too small and cold. Not a spa destination since no pool either. Water in the shower in the room was cold too.
Stayed 1 night in Dec 2024

10/10 Excellent

Darius

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family stay

Perfect Christmas family stay!
Stayed 1 night in Dec 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Anneliese

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Mixed feelings overall

Booked through Hotels.com 5 rooms bed and breakfast. Hotel had us down as breakfast only so we had to pay again for it - when I queried they said it was down to Hotels.com, not them. Everyone then had to pay £10 except myself who for some reason was made to pay £15 (despite being told on the phone by reservations when I called to query the bed and breakfast situation that it would be £10). When I queried why I had to pay more, I was met with a smile but no explanation or offer to sort. In te grand scheme of things, £5 is nothing but its the principle. Room was lovely and clean, bar staff were fab, food was nice but the restaurant was soulless.
Stayed 1 night in Dec 2024

10/10 Excellent

Mihaela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to take a break
Stayed 1 night in Dec 2024

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Hazel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip, and I plan to definitely return on a leisure trip. A really wonderful hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Great hotel. First time visiting and I would take it again.
Stayed 1 night in Nov 2024

8/10 Good

Jana

Traveled with partner
Liked: Cleanliness, amenities
Staff could be friendlier , saying good morning should cost extra. Room was smaller then average. Shower and toilet in our roon wasnt cleaned well. Average hitel but beautiful settings , and good food. Spa has to be nooked at least 3 months ahead!
Stayed 1 night in Nov 2024

2/10 Terrible

Anna

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Little disappointing

The room was tiny service at breakfast wasn’t good especially considering how expensive the room was. To be fair we weee refunded for breakfast and told if we booked again we would have a room upgrade next time.
Stayed 1 night in Oct 2024

4/10 Poor

Shane

Stayed 1 night in Nov 2024

10/10 Excellent

Gabriel

Stayed 1 night in Nov 2024

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mitchell & Tracy 60th Treat

Lovely venue, very professional and helpful staff, food high standard, rooms spacious and shower bathroom high standard.
Stayed 1 night in Nov 2024