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Black River Vacation Packages

This was an excellent place to stay in the Grand Baie area, especially because of the wonderful staff. The property itself is nice and well maintained. We liked the half board package, breakfast and dinner were both delicious. The staff really sets this place apart. I wasn’t feeling well during our stay and they went above and beyond to accommodate room service food. We rented a car and parking was sometimes tight. The staff offered to help with parking which really alleviated stress. We’d highly recommend staying here in Mauritius!

Pros-the property and rooms were clean Staff members were professional, attentative, helpful, hard working and polite at all times Good quality of food and night shows (ABBA was spectacular!) Cons - the gym is small and lacks toilet facilities. Lack of designated spaces for smokers, therefore we were exposed to second hand smoking! Lack of recycle receptacles in rooms and throughout the property.

The receptionist, named Jeremy, is bald with a beard. He's terrible, disrespectful, and rude. He's damaging the chalet's reputation. He accused me multiple times of taking two drinks from the minibar, and I told him repeatedly that I hadn't taken anything, but he wouldn't believe me. He's impolite, unprofessional, and a liar. The driver called him to ask if the road to the chalet was safe and good, and Jeremy replied that it was unsafe, bad, and difficult to reach. When we took the road, it turned out to be safe and good! Jeremy ruined my vacation and made my wife and me unhappy. I paid a lot of money to have a pleasant trip, but he spoiled it. His attitude is disgusting and rude. He should be fired from the chalet so that it doesn't lose more customers. I'm going to change chalets and never return to Chalet Shamral. There are other beautiful chalets in the same area with respectful and courteous staff. The waiter at the restaurant, named Kafan, is wonderful, helpful, and respectful. The porter, named Abdul Hakim, is polite, respectful, and excellent. I will send this message to all tourist websites, hotels, and tour operators. You must buy enough water before arriving at the chalet because there is no grocery store nearby, and the chalet's restaurant closes early and is very expensive. You will need water at night.

Amazing view

Customer service was amazing. Rooms very clean. The onlu disappointment for me was the food. It just lacks of taste and flavor.

I loved how eco conscious the property was, refillable toiletries, water stations and paper straws only! The beach was lovely, staff at boat house really helpful. The food was al a carte and lots of vegetarian and fish options which we liked. The drinks are on the expensive side but I think they good value for quality food makes up for this. We did full board and I would reccomend it. You can see there are some minor things to iron out like I didn’t like trying to be sold on booking dinner at the chefs table restaurant all the time. We used the spa on the last day even with discount this is pricey but the full body massage was amazing!