2/10 Terrible
Carole
Aug 16, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not assigned the room I booked. The room we got was on the 4th floor and lift only goes up 3 for 2 people with limited mobility it was a nightmare to get to our room.
The room was not in a clean condition. The bed was like sleeping on concrete and the pillows were hard and felt like they were filled with pebbles from the beach. We actually asked for two extra pillows that didn't arrive until we asked again 3 hours later.
We were not advised at check in that evening meal was only served for an hour between 6 and 7 pm which we missed waiting for pillows to arrive.
There was no bedside cabinets to put medication and water on and the bed was pushed up to the wall at one side meaning one of us would have to climb over partner to get out of bed in the night.
The bathroom had no towel rail so nowhere to put the towels on.
No bath mat for shower so would have had to step out onto laminate floor and possibly slipped on wet floor so couldn't use shower.
The only redeeming factor was a fan in the room. But that was filthy too.
The carpets in the corridors had not been vacuumed that day and the stair carpet looked like it hadn't been cleaned for a month.
The hotel was advertised as adult only and was full of families.
Not enough parking for the size of the hotel.
All in all the worst hotel experience we have ever had.
Carole
Stayed 1 night in Aug 2025





































