6/10 Okay
Emma
Traveled with family
Aug 21, 2025
Disliked: Cleanliness, property conditions & facilities, room comfort
Won't be returning
Booked a family room for 2 adults and 2 children (double with bunk beds).
Room was damp smelling, and all our clothes were left damp to the touch.
1 small fan provided but inadequate.Door was very difficult to close and required full body weight and a bang to close it properly. Holes all remained from previous locks.
There was a note up in reception to say TV ariels were being upgraded so the room TVs might not work. This was not communicated before our arrival.
The toilet cystern was running constantly and the condensation from the toilet was flooding onto the floor. Extractor fan in bathroom did not work. Both were reported to reception during our stay. Fan still did not work and toilet was noisier than before.
Breakfast was very disappointing. Continental breakfast with no meats as they hadn't been delivered, a small plate of very sweaty sliced cheese, a toaster and a couple of cereals. Pastries were tiny and fruits was dry oranges and a couple of apples. Coffee was the same instand sticks as in the room, no proper coffee. Certainly not worth what we paid for it. We spent less at a cafe round the corner for a full cooked breakfast for the 4 of us.
Last but not least, at midnight on our last night the fire alarm went off. no staff around. A pipe had burst on one of the upper floors and water was pouring down through a light fitting. Fire alarm went off again 20 mins later, lots of people running up and down the hallway banging doors. Needless to say, no sleep that night
Emma
Stayed 3 nights in Aug 2025
