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Boca de Agua Bacalar A Member of Design Hotels

5.0 star property

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Photo gallery for Boca de Agua Bacalar A Member of Design Hotels

Exterior
A wooden structure elevated among trees, surrounded by a natural landscape.
Reception
Lake
Two-Bedroom Pool Villa | Bathroom | Shower, rainfall showerhead, hair dryer, bathrobes

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
The current price is $291
includes taxes & fees
Jun 14 - Jun 15

Explore the area

View in a map
Carretera Chetumal-Cancun KM. 4.5, Xul-Ha, QROO, 77963
  • Place, Lake Bacalar
    ‪3 min drive‬
  • Place, Cenote Azul
    ‪7 min drive‬
  • Place, Laguna Milagros
    ‪8 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪22 min drive‬

Room options

View all photos for Jungle Tree House

Jungle Tree House | Premium bedding, down comforters, minibar, in-room safe

Jungle Tree House

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Master Pool Tree House

Master Pool Tree House | Living area

Master Pool Tree House

10.0 out of 10
Exceptional
(2 reviews)
  • 807 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Two-Bedroom Pool Villa

Two-Bedroom Pool Villa | Premium bedding, down comforters, minibar, in-room safe

Two-Bedroom Pool Villa

10.0 out of 10
Exceptional
(1 review)
  • 969 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed
  • Free WiFi

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About this property

Boca de Agua Bacalar A Member of Design Hotels

5-star Xul-Ha hotel close to Lake Bacalar
This hotel features a private beach, an outdoor pool, and a restaurant. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/cafe, and spa services.
Boca de Agua Bacalar A Member of Design Hotels offers 22 air-conditioned accommodations with minibars and safes. Rooms open to balconies. These individually furnished accommodations have separate sitting areas and include dining tables. Beds feature down comforters and premium bedding. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include showers with rainfall showerheads, and bathrobes. Business-friendly amenities include desks and desk chairs. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages, irons/ironing boards, and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a private beach and an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.
This Xul-Ha hotel has its very own private beach. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers an outdoor pool, spa services, and a terrace. For a surcharge, a shuttle from the airport to the hotel (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Boca de Agua Bacalar A Member of Design Hotels has designated areas for smoking.

A complimentary cooked-to-order breakfast is served each morning between 8:00 AM and 11:30 AM.
Boca de Agua Bacalar A Member of Design Hotels has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM to 11:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Ecotours
  • Kayaking
  • Outdoor pool
  • Paddleboard
  • Snorkeling
  • Yoga classes

Family friendly

  • Dining table
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Dock
  • Garden
  • On a lake
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Accessible airport shuttle
  • Gravel flooring in public areas
  • No elevator
  • Smooth flooring in room

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2023
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer (on request)
  • Outdoor shower
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Dining table
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 5 percent

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 90 per vehicle (maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Boca de Agua Hotel

Boca de Agua Xul-Ha

Boca de Agua Hotel Xul-Ha

Boca de Agua Bacalar A Member of Design Hotels Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 35 out of 57 reviews
Rating 8 - Good. 8 out of 57 reviews
Rating 6 - Okay. 7 out of 57 reviews
Rating 4 - Poor. 2 out of 57 reviews
Rating 2 - Terrible. 5 out of 57 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Amber

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff was so incredible and friendly. Wonderful food, drinks, service. Incredible location and design
Stayed 5 nights in Jan 2026

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities
Great hotel and even better staff. Truly a magical hotel. If you want a luxurious and relaxing stay, I highly recommend.
Stayed 5 nights in Jan 2026

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boca de Agua is a truly special place. Stunning architecture blended perfectly with nature, peaceful surroundings, and impeccable attention to detail. The staff was warm and attentive, the rooms were beautifully designed, and the overall atmosphere felt serene and luxurious. A unique and unforgettable stay—highly recommend.
Stayed 3 nights in Jan 2026

8/10 Good

Robert

Stayed 2 nights in Dec 2025

8/10 Good

Mahir, Orange Walk

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible. There was a slight problem with the water (it wasn’t their fault) and they were quick to find a solution for my wife & I. The location was peaceful and quiet which we loved! We’ve been to a couple hotels in Bacalar, but this is definitely our new favorite! We will be back!
Stayed 1 night in Sep 2025

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It exceeded my expectations, one of the best places I’ve ever stayed. Wonderful, the best hotel in Bacalar, they deserve another Michelin key
Stayed 2 nights in Oct 2025

10/10 Excellent

DOLORES

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Pamela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property nestled in jungle. Food pricey Drive in/out road condition poor
Stayed 4 nights in Aug 2025

6/10 Okay

David, Miami

Traveled with family
Need to improve installations: bed is comfortable, room too small, mirror are at the sides, all stairs are dangerous. Very good staff, lovely and kind
Stayed 1 night in Aug 2025

10/10 Excellent

Greysi Hadasy Petrona

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Laurence

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Lester, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Very very nice, me love a lot
Stayed 3 nights in Mar 2025

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at Boca de Agua. Caesar, the activities guide, was incredible. After booking the sunrise kayak tour with him on our first day, we booked a different activity with him every day.
Stayed 3 nights in Jan 2025

6/10 Okay

Adrian

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Pros: Staff were very nice and helpful whenever asked. All employees went out of their way to assist us. The lagoon area was picturesque and serene. Food was generally good. Cons: Hotel is very expensive by local standards (equivalent or better hotels in the area are less than half the cost). Getting to the hotel requires a long drive from the highway on a poorly paved road and any transportation in or out of the hotel to the nearest town was $500 MXN each way so you were somewhat stranded at the resort. Food options at the resort were very expensive compared to local restaurants. No fitness center. Summary: Pretty hotel with good service but very overpriced (both for the room and for any food purchased) and isolated (expensive to leave the resort).
Stayed 3 nights in Jan 2025

10/10 Excellent

Jonas, Zurich

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic retreat in the jungle with magical sunset at the private jetty at the Laguna.
Stayed 4 nights in Nov 2024

8/10 Good

Laurent

Liked: Cleanliness, amenities
chambre très belle et très confortable
Stayed 2 nights in Jan 2026

10/10 Excellent

Braulio

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It's a beautiful hotel in an amazing location. Great food and great service.
Stayed 3 nights in Jan 2026

10/10 Excellent

Magda

Traveled with group
Liked: Cleanliness, staff & service, amenities
Tudo maravilhoso
Stayed 2 nights in Jan 2026

10/10 Excellent

Raúl

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Todo perfecto
Stayed 3 nights in Dec 2025

10/10 Excellent

María García

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El hotel una maravilla…. Solo una cosa… me robaron mi iPad 😪 se que no me iban a resolver nada proque no tenía forma de comprobar que la llevaba… y me extraña que siendo un lugar tan exclusivo sucedan ese tipo de cosas Y tampoco le dieron seguimiento, quedaron de avisarme su conclusión de la investigación y nunca me contactaron
Stayed 3 nights in Nov 2025

10/10 Excellent

gerardo

Stayed 4 nights in Nov 2025

10/10 Excellent

Mario A

Stayed 4 nights in Nov 2025

4/10 Poor

Ivonne

Traveled with group
Liked: Amenities, property conditions & facilities
El sitio es hermoso pero el servicio es PÉSIMO.
Stayed 3 nights in Oct 2025