2/10 Terrible
Billy
Aug 6, 2021
Disliked: Room comfort
Passport and Money Stolen by Employee
I'm absolutely certain that whoever stole my passport and money had a key to my room. Only one employee, and whoever she told, knew I kept my USD and passport in a small black bag, and that's all that was missing because anything else valuable I have would have been seen by the hall cameras, and I'd have noticed it missing sooner. I never took my bag out of the room because USD is largely not accepted in Colombia and I carry my passport card instead of the book around. I had no guests in my room, and they know that considering there's a 24 hour gate person that you can't get in without passing.
The owner seems nice and assures me there will be new, modern locks on the doors within the coming days, but I'm absolutely certain that someone with a key to my room stole my things, I don't expect my money back, there's no reason I'd make this up and be forced to buy a new passport, yet there's been no serious investigation or offer of support by him.
Billy
Stayed 1 night in Jul 2021