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NH Collection Bogotá Hacienda Royal

5.0 star property

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Junior Suite, Terrace | Premium bedding, minibar, in-room safe, desk
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Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking included
  • Breakfast available
  • Spa
  • Housekeeping
  • Air conditioning

Explore the area

Map
Calle 114, 6-02, Bogotá, Distrito Capital, 110111
  • Hacienda Santa Barbara Mall
    ‪1 min walk‬
  • Embassy of Canada
    ‪5 min walk‬
  • Fundacion Santa Fe de Bogota University Hospital
    ‪5 min walk‬
  • Bogotá (BOG-El Dorado Intl.)
    ‪42 min drive‬

Room options

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • 280 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room (Extra Bed 2 Adults + 1 Child)

Premium bedding, minibar, in-room safe, desk

Superior Room (Extra Bed 2 Adults + 1 Child)

  • 280 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 2 Twin Beds

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

  • 398 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite (Extra Bed 2 Adults + 2 Children)

Premium bedding, minibar, in-room safe, desk

Junior Suite (Extra Bed 2 Adults + 2 Children)

  • 398 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Kitchen (Extra Bed 2Ad + 2Ch with View)

Premium bedding, minibar, in-room safe, desk

Junior Suite, Kitchen (Extra Bed 2Ad + 2Ch with View)

  • 420 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Bed

View all photos for Superior Room (Extra Bed 3 Adults)

Premium bedding, minibar, in-room safe, desk

Superior Room (Extra Bed 3 Adults)

  • 280 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed OR 2 Twin Beds

View all photos for Junior Suite, Terrace

Premium bedding, minibar, in-room safe, desk

Junior Suite, Terrace

  • 388 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, Terrace (Extra Bed 3 Adults + 1 Child)

Premium bedding, minibar, in-room safe, desk

Junior Suite, Terrace (Extra Bed 3 Adults + 1 Child)

  • 420 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Kitchen (View)

Premium bedding, minibar, in-room safe, desk

Junior Suite, Kitchen (View)

  • 420 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed OR 1 Queen Bed and 1 Twin Sofa Bed

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$157 total
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About this property

NH Collection Bogotá Hacienda Royal

5-star Bogotá hotel, connected to a shopping center in Usaquén
Along with a full-service spa, this hotel has a restaurant and a 24-hour health club. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a 24-hour business center are onsite. Housekeeping is available on request.
NH Collection Bogotá Hacienda Royal offers 82 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and espresso makers. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

A 24-hour health club and complimentary bicycles are featured at the hotel. Other recreational amenities include a sauna and a fitness center.
Spa has 2 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
In addition to a full-service spa, NH Collection Bogotá Hacienda Royal features a 24-hour health club and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 5-star property consist of a 24-hour business center and 4 meeting rooms. Event facilities measuring 172 square feet (16 square meters) include conference space. This luxury hotel also offers spa services, multilingual staff, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Complimentary covered self parking is available on site, along with a car charging station.

NH Collection Bogotá Hacienda Royal has designated areas for smoking.

Buffet breakfasts are available for a surcharge between 6:00 AM and 10:00 AM on weekdays.
Dominiques - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free covered self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 10 to 20 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Dominiques

Things to do

  • 24-hour health club
  • Bicycle storage
  • Free bicycle rentals
  • Full-service spa
  • Sauna

Family friendly

  • Free crib
  • Free rollaway/extra bed
  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 172 square feet of conference space
  • 24-hour business center
  • 4 meeting rooms

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hydrotherapy
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10 to 20 per person
  • Airport shuttle fee: USD 45.000 per vehicle (one way)
  • Pet fee: USD 35 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hacienda Royal
Hacienda Royal Bogota
Hacienda Royal Hotel
Hacienda Royal Hotel Bogota
Hotel Hacienda Royal
Royal Hacienda Hotel
NH Collection Bogotá Hacienda Royal Hotel Bogota
NH Collection Bogotá Hacienda Royal Hotel
NH Collection Bogotá Hacienda Royal
NH Collection Bogotá Hacienda Royal Hotel Bogotá
NH Collection Bogotá Hacienda Royal Hotel
NH Collection Bogotá Hacienda Royal Bogotá
Hotel NH Collection Bogotá Hacienda Royal Bogotá
Bogotá NH Collection Bogotá Hacienda Royal Hotel
Hotel NH Collection Bogotá Hacienda Royal
Hacienda Royal Hotel
NH Collection Bogotá Hacienda Royal Hotel
NH Collection Bogotá Hacienda Royal Bogotá
NH Collection Bogotá Hacienda Royal Hotel Bogotá

NH Collection Bogotá Hacienda Royal Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 390 out of 555 reviews
Rating 8 - Good. 109 out of 555 reviews
Rating 6 - Okay. 34 out of 555 reviews
Rating 4 - Poor. 12 out of 555 reviews
Rating 2 - Terrible. 10 out of 555 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Astrid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very quiet place.
Stayed 8 nights in Oct 2024

10/10 Excellent

tyrone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding place
Stayed 3 nights in Oct 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Maarten

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel excellent location. I recommend to stay here.
Stayed 5 nights in Oct 2024

10/10 Excellent

Maria Grecia Álvarez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

10/10 Excellent

Dewi

Stayed 4 nights in Sep 2024

8/10 Good

NESTOR E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience, great service
Stayed 2 nights in Jun 2024

10/10 Excellent

Omar

Stayed 3 nights in Aug 2024

10/10 Excellent

David

Stayed 4 nights in Aug 2024

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
I love staying at this hotel. Hacienda Santa Barbara, an upscale mall is joined to the hotel. You have clothing stores, supermarket, drug store and a wonderful organic market/restaurant. When you exit the mall, there is a pedestrian area with a wonderful outdoor market whit art crafts and beautiful stores and restaurants. The pedestrian street leads to the Usaquén Square with fantastic restaurants around it.The rooms are spacious and kept very clean. The service at the hotel is superb. Pedro and Ana at the bar/restaurant are the most important reason why I stay at the hotel. Their personalized service is like no other! They are just incredible. The breakfast is also very good. There is a buffet with all kinds of breads, a large variety of tropical fruits and juices, cereal, waffles, etc. You can also order eggs any style from the kitchen. The hotel is located in a residential area with a beautiful park in front of it. Great views from the rooms. I stay at this hotel at least 4 times a year. Thank you for providing a perfect stay each time.
Stayed 5 nights in Aug 2024

6/10 Okay

PATT

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Neighborhood was nice
Stayed 2 nights in Aug 2024

8/10 Good

Sigrid

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 3 nights in Aug 2024

8/10 Good

Kaesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to shopping and medical centers.
Stayed 1 night in Aug 2024

4/10 Poor

CLAUDIA

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Major disappointment. The staff is not kind enough to serve their guests. I arrived with my mother, a senior, with two large suitcases and no one helped us with the suitcases to get to the reception desk and the bedroom. The same way when we checked out. I arrived at the bedroom and asked for the TV remote control if it was possible to connect my phone to the TV and first they told me yes and then they called me to tell me that no, the person in charge was not there and that first thing tomorrow morning they would take it to the bedroom. . None of that happened. They told me at 8 am and I waited and nothing. They do not treat their guests well and do not even ask how their stay was. I was disappointed of their lack kindness and attention. For a 5 star hotel, I am very disappointed and I compare it with other hotels in Bogota and this was the worst. I do not recommend if you are looking for good service for tourists.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, comfortable stay
Nice hotel, friendly staff, great location. Would definitely stay there again.
Stayed 4 nights in Jul 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Steve

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Jul 2024

8/10 Good

Doran Santiago

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
It was good but the front desk guy promised refund because we had to leave early and then when booked with hotels. Com I had to pay an extra night because I had to change the day by one day. And then the hotel said no problem we will refund to the early check out because family emergency but hotel has to call they been trying to reach hotel 3 days and nothing I tryed calling 5 days before trip and no one ever answers.
Stayed 3 nights in Jul 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property!
Stayed 4 nights in Jul 2024

10/10 Excellent

Anthony

Stayed 1 night in Jul 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Great family friendly staff
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024