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Residence - Palais Hörtenberg

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January 2025

Photo gallery for Residence - Palais Hörtenberg

View from property
Exclusive Apartment | Premium bedding, down comforters, pillowtop beds, in-room safe
Deluxe Condo | View from room
Premium bedding, down comforters, pillowtop beds, in-room safe
City view from property

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Spa
  • Pet friendly
  • Parking available
  • Air conditioning
  • Laundry
  • Free WiFi

Explore the area

Map
Via Museo, Bolzano, BZ, 39100
  • Museo Archeologico dell'Alto Adige
    1 min walk
  • Piazza delle Erbe
    2 min walk
  • Free University of Bozen-Bolzano
    2 min walk
  • Bolzano (BZO)
    20 min drive

Room options

View all photos for Superior Studio Suite

Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Studio Suite

  • Studio
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Premium Apartment

Premium Apartment | Premium bedding, down comforters, pillowtop beds, in-room safe

Premium Apartment

  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Studio

Superior Studio | Premium bedding, down comforters, pillowtop beds, in-room safe

Superior Studio

  • Studio
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Elite Apartment

Premium bedding, down comforters, pillowtop beds, in-room safe

Elite Apartment

  • 323 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Condo

Premium bedding, down comforters, pillowtop beds, in-room safe

Family Condo

  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Condo

Deluxe Condo | View from room

Deluxe Condo

  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Exclusive Apartment

Exclusive Apartment | Premium bedding, down comforters, pillowtop beds, in-room safe

Exclusive Apartment

  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio

Studio | Premium bedding, down comforters, pillowtop beds, in-room safe

Studio

  • 291 sq ft
  • Studio
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Elite Loft

Elite Loft | Premium bedding, down comforters, pillowtop beds, in-room safe

Elite Loft

  • 431 sq ft
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Room

Stadt Hotel Citta

Hot Tub
Spa
Pet friendly
Free WiFi
4.6 out of 5, Wonderful, (171)
The price is $393
per night
$438 total
includes taxes & fees
Jan 1 - Jan 2
Stadt Hotel Citta

About this property

Residence - Palais Hörtenberg

Aparthotel in Old Town Bolzano
Along with a full-service spa, this aparthotel has self parking and spa services. WiFi in public areas is free. Additionally, laundry facilities, a TV in a common area, and a vending machine are onsite. Each apartment offers comforts like a pillowtop bed and premium bedding, plus free WiFi and a plasma TV with cable channels. Guests can appreciate conveniences like a refrigerator and a microwave, and other amenities include a rainfall shower and an espresso maker. Housekeeping is available on request.
Residence - Palais Hörtenberg offers 34 air-conditioned accommodations with espresso makers and safes. Pillowtop beds feature down comforters and premium bedding. Guests can make use of the in-room full-sized refrigerators/freezers and microwaves. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Bolzano aparthotel provides complimentary wireless Internet access. 55-inch plasma televisions come with cable channels. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Private Spa. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.
Residence - Palais Hörtenberg features a full-service spa. Public areas are equipped with complimentary wireless Internet access. This Bolzano aparthotel also offers spa services, a vending machine, and laundry facilities. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Residence - Palais Hörtenberg has designated areas for smoking.

Languages

English, German, Italian

Property amenities

Pool/Spa

  • Full-service spa
  • Sauna
  • Spa tub
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Covered self parking on site (EUR 25 per day; includes in/out privileges)
  • Limited onsite parking (max 10 spaces per unit)
  • Onsite parking options include a carport

Food and drink

  • Cleaning supplies
  • Coffee grinder
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave

Dining

  • Dining table

Bedrooms

  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed: EUR 60 per day

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Living spaces

  • Dining table

Entertainment

  • 55-inch plasma TV with cable channels
  • TV in common areas

Laundry

  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • Fee: EUR 24 per pet per day
  • Service animals exempt from fees
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar in shower (22 inches high)
  • Grab bar near toilet (24 inches high)
  • Handrails in stairways
  • Portable shower seat
  • Roll-in shower (39 inches wide)
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (28 inches high)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Designated smoking areas (fines apply)

Services and conveniences

  • Blackout drapes
  • Housekeeping (on request)
  • Limited-hour front desk
  • Mobile key entry
  • Safe
  • Vending machine

Location highlights

  • In a historical district
  • In the city center

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 34 units
  • Connecting units available
  • Housekeeping (on request)
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:30 PM
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of EUR 25 (exact amount varies) at check-out

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 24 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 60.0 per day
Cribs (infant beds) are available for EUR 20.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.70 per person, per night. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: EUR 25 per day (in/out privileges)
  • Pet fee: EUR 24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Housekeeping fee: EUR 25 per day
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 60.0 per day
  • Spa fee: EUR 55
  • Towels fee: EUR 6 per person, per night (or guests may bring their own)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Property Registration Number IT021008B44N7PCCP9

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hörtenberg Homes
Palais Hörtenberg
Palais Hortenberg Bolzano
Residence - Palais Hörtenberg Bolzano
Residence - Palais Hörtenberg Aparthotel
Residence - Palais Hörtenberg Aparthotel Bolzano

Residence - Palais Hörtenberg Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 120 out of 150 reviews" "
Rating 8 - Good. 21 out of 150 reviews" "
Rating 6 - Okay. 5 out of 150 reviews" "
Rating 4 - Poor. 2 out of 150 reviews" "
Rating 2 - Terrible. 2 out of 150 reviews" "

9.8/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Liked: Cleanliness, room comfort
Good hotel
Large room with an excellent bathroom. Good bed - not too soft. Be sure to ask the receptionist for a Bolzano tourist card. It will allow you a ride up the cable car, buses, as well as museum entry. ( my only complaint about this property was that I was not offered this card upon arrival). You will need to close the shutters and windows if there on a weekend since the street outside is noisy. Great location across from archaeological museum.
Stayed 3 nights in Sep 2024

10/10 Excellent

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location & outstanding rooms & facilities. Room so spacious with a view, bathroom large & shower was great. Free laundry machine & dryer extremely handy as I was traveling 2 weeks. Otzi museum across the street! Everything in walking distance or grab a bus. Huge market on Saturday right across the bridge. Restaurants, shopping, farmers market & more all in walking distance. I highly recommend & would stay again!
Stayed 2 nights in Sep 2024

10/10 Excellent

Harriett

Traveled with group
Liked: Cleanliness, room comfort
Great experience
Wonderful tasteful spacious modern facility with most helpful staff.
Stayed 2 nights in Sep 2024

10/10 Excellent

Karl

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our beautiful room and palatial bathroom. There was some difficulty with the key code not working when we arrived, but the concierge was very quick to straighten it out and gave us key cards that worked perfectly. The patio has a view of a courtyard, but it was being remodeled so was very noisy. But watching the work was kind of interesting. The laundry room was so handy, allowed us to do wash on arrival and just before leaving, very big advantage for travelers. The hotel is directly across from the ice man museum, a very well done exhibit. And the area is lovely to walk around. Just a few minutes walk takes you to the gondola for a quick ride up the hill, where walking teails let us explore with a view of the dolomites. And the hotel includes the Bolzano Card, which covers the admission fee for the museum and the gondola, and several other places we visited.
Stayed 3 nights in Sep 2024

10/10 Excellent

Donald G

Liked: Cleanliness, room comfort
Great location
Great location in heart of town. Completely redone and modern. Very comfortable, clean, and all the amenities.
Stayed 4 nights in Aug 2024

10/10 Excellent

Chun Nam

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room is very spacious and well decorated. Underground parking is available for a fee but it is very safe. Located right at the vibrant high street and there are a lot of shops. There is also a small gym. Would be great if they have some basic cooking supplies such as oil and salt in the room. Also water keeps splashing out of the shower which makes the floor wet and slightly messy. Other than these minor issues this property is almost flawless. Highly recommend if you are visiting Bolzano.
Stayed 3 nights in Aug 2024

10/10 Excellent

alejandro, NAPLES

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place!!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Shayni

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, room comfort
Perfect Stay
Excellent property in an excellent location !! Perfect for train station, old town, and restaurants.
Stayed 2 nights in Aug 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would love to visit again
Stayed 2 nights in Aug 2024

10/10 Excellent

Carlo

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Kasandra

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Was a very comfortable stay for five nights. Very clean and centrally located. Check in was very easy. You do have to pay for towel service and there is no option to store luggage after check out. Additionally, the spa sounded great but had limited hours (10–5:30).
Stayed 5 nights in Jul 2024

8/10 Good

Albert

Traveled with family
Liked: Cleanliness, room comfort
Modern flat
High tech, comfortable, clean suite. That said, there was no hot water in the morning, which was a surprise given how modern the place was.
Stayed 1 night in Jul 2024

10/10 Excellent

layal

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and super comfy
Stayed 2 nights in Jul 2024

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, awesome rooms and close to everything you need!
Stayed 2 nights in Jul 2024

2/10 Terrible

Olga

Stayed 1 night in Jul 2024

10/10 Excellent

Marc

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel right in the middle of everything. Short walk to train station. Room was beautiful, clean and very modern. Dining and shopping right out the front door. Staff was friendly and helpful. Would stay here again.
Stayed 3 nights in Jun 2024

10/10 Excellent

Rae-Lynn

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly when we arrived and provided maps of the city. The building is very modern and high tech which was very neat. Spacious rooms made the stay very comfortable. Laundry onsite was a huge bonus as we were able to take advantage of for the last leg of our trip
Stayed 3 nights in Jun 2024

10/10 Excellent

Kristina Y.

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the large, modern room and location on the pedestrian street.
Stayed 2 nights in Jun 2024

6/10 Okay

Paul

Disliked: Amenities
This smart hotel is stupid if technology fails as it did for us you are inconvenienced they have a chronic electronic key swab issue best to ask for a regular key if staying here if you do t want to be locked out
Stayed 2 nights in Jun 2024

10/10 Excellent

Yu-May

Liked: Cleanliness, property conditions & facilities
very spacious, comfortable & convenient.
Stayed 2 nights in May 2024

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic huge apartment. Very modern with electronic switches, locks etc enormous king size bed and large bathroom with twin basins large shower, magnifying mirror and bidet. The large living area was very comfortable and there were 2 large TVs (living and bedroom) with 3 English speaking news channels. There was a minor problem with the codes we were sent which did not work and when we arrived we could not get into parking or our room and it was after hours and our eSIM card did not let us make calls unless it was on WhatsApp etc so it was hard to call the emergency number. We accosted another guest who kindly called the emergency number for us and all was resolved quickly however there had been a problem all day with the electronic locks and passcode use. The next day we were issued with a key card in case of further problems. There is a Spar supermarket across the road -open until 7.30pm. The kitchen was supplied with beautiful glassware and plates but a limited range of utensils (no peeler or colander) 2 capsules were provided for coffee machine and you could purchase additional ones from a machine in the guest laundry. The laundry for guests was free to use with washer, dryer and laundry soap. This was a real bonus. After a shaky start with the codes not working we couldn’t believe our luck in finding such a large and beautiful apartment, right in the heart of the old town. You won’t be disappointed.
Stayed 3 nights in May 2024

10/10 Excellent

Keith

Liked: Cleanliness, room comfort
Modern, clean-Possibly the Best Place We’ve Stayed
This place is near the heart of Bolzano. Modern, clean, bright and well appointed. My wife and I stayed here and greatly enjoyed our time. Close to restaurants and attractions. Staff were helpful. Room is large and functional. Extremely modern controls. Our room had stunning view of the mountains. There’s also a fantastic gym with new equipment. We definitely stay here again.
Stayed 4 nights in May 2024

10/10 Excellent

Luis, SAN GERMAN

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is excellent the property , rooms and the staff are also excellent but you need a code to enter and open the garage and I received the code 2 days after my reservation. I suggest that should be explained by th Expedia company before you decided to book the room. Despite that situation everything is excellent !
Stayed 1 night in May 2024

10/10 Excellent

Leslie

Stayed 1 night in Apr 2024