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Bonao Vacation Packages

Las habitaciones están en pésimas condiciones con filtraciones y sucias muy deterioradas los aires no funcionan

Food was repetitive, they never have space for restaurants reservations.

Mi experiencia no fue tan buena esperaba algo mejor el primer día no había comida y el segundo día tuve que hacer una fila extremadamente grande para comer todo queda lejos hay la espera algo mejor, no me gustó

Very Pricey didnt get access to good restaurantes and to many amenities far from the good places not impress would not invest in the presidencial suites at Life style again poor Quality for soo much money great staff hard working people

The food was terrible at the buffet. Same food every meal every day. We went to the steak house and Japanese restaurant both were great! The resort had a coffee shop, ice cream shop , pizzeria and a 24 hour sports bar. However, everything was an upsell. They ran out of towels often. There were no entertainment/animation staff and the arcade shown in the hotels booking page doesn't exist. I booked a 2 bed suite but we ended up sharing a bed, not ideal. The staff were great but I would not return

Nice place

I can see that male staff can’t control behaviour to female guest, training staff is a most if hotel want to grow up. I’m very disappointed because I called my taxi and staff in the front door don’t allow him to in and didn’t want to us to get in to the taxi.. push me to take the taxi that they want… As a guest we have the rights to choose our own taxi and the hotel have to give me all the facilities to get it..

DO NOT STAY HERE: POOR CUSTOMER SERVICE!! Part 1 The issues began with misinformation between the resort and the member who owned the villa. I was given an incorrect price for the all-inclusive add-on. Even after the member acknowledged providing the wrong price, no meaningful effort was made to honor the quoted rate or provide a reasonable accommodation. Instead, after spending hours in the lobby trying to resolve the issue, I was left with only two options: downgrade my stay or accept a refund and hope another nearby resort had availability. A refund would not have immediately cleared, making it unrealistic to secure alternate accommodations, and the decision had to be made quickly because customer service was about to close. As a result, valuable time was taken away from what was supposed to be a special birthday trip. Throughout the entire check-in process, The receptionist was rude, dismissive, and unprofessional toward my entire party. She repeatedly gave different pricing information, and when multiple people pointed out the inconsistencies, she laughed in our faces rather than attempting to help resolve the situation. Additionally, when my cousin discovered that the only bathroom in the lobby was out of service and politely asked the receptionist if there was another restroom nearby, she completely ignored her. Thankfully, another woman from the concierge team took over and was very professional, empathetic, and genuinely tried to help.