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The Highlands at Sugar

3.0 star property

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Photo gallery for The Highlands at Sugar

Balcony
Fridge, microwave, oven, stovetop
Flat-screen TV, fireplace, DVD player
Apartment, 1 Bedroom | Laundry
Flat-screen TV, fireplace, DVD player

Reviews

8.2 out of 10
Very good

Popular amenities

  • Dryer
  • Washer
  • Fireplace
  • Gym

Explore the area

Map
2173 Sugar Mountain Drive, Banner Elk, NC, 28604
  • Sugar Mountain Resort
    ‪13 min walk‬
  • Hawksnest Tubing Park
    ‪19 min drive‬
  • Grandfather Mountain
    ‪24 min drive‬

Room options

View all photos for Apartment, 2 Bedrooms

Terrace/patio

Apartment, 2 Bedrooms

  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area | Flat-screen TV, fireplace, DVD player

Apartment, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Twin Room

Balcony

Twin Room

  • Studio
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

Similar properties

Exterior

Swiss Mountain Village

  • Kitchen
  • Washer
  • Dryer
  • Parking included
4.4 out of 5, Excellent, (38)
The price is $156
per night
$197 total
includes taxes & fees
Apr 27 - Apr 28
Swiss Mountain Village

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

The Highlands at Sugar

3-star Banner Elk apartment close to Sugar Mountain Resort
This smoke-free apartment building features an indoor pool, a fitness center, and a hot tub. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, an arcade/game room, and barbecue grills. Each apartment boasts a fireplace and offers free WiFi and a kitchen. Guests will appreciate conveniences like a washer/dryer and a refrigerator, while a flat-screen TV with satellite channels and a DVD player provide a bit of entertainment. Housekeeping is not available.
The Highlands at Sugar offers 57 accommodations with fireplaces and washers/dryers. Rooms open to balconies. Accommodations at this 3-star apartment have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

This Banner Elk apartment provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels and DVD players. Additionally, rooms include coffee/tea makers and irons/ironing boards.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, The Highlands at Sugar provides a hot tub and a fitness center. Wireless Internet access is complimentary. This family-friendly apartment also offers barbecue grills, a vending machine, and an arcade/game room. Complimentary self parking is available on site.

The Highlands at Sugar is a smoke-free property.

Languages

English

Property amenities

Ski

  • Downhill skiing nearby
  • Snowboarding nearby

Pool/Spa

  • Hot tub
  • Indoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Family friendly

  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Living spaces

  • Fireplace

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • Games
  • TV in common areas

Outdoor areas

  • Balcony
  • Barbecue grill

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Smoke-free property

Services and conveniences

  • Guidebooks
  • Iron/ironing board
  • Limited-hour front desk
  • Local maps
  • No housekeeping service
  • Phone
  • Restaurant dining guides
  • Vending machine

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit

General

  • 57 units

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:30 AM - 5 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Check-in hours are from 4 PM-5 PM on Sunday-Thursday and from 4 PM-6 PM on Friday-Saturday.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Highlands Sugar Cabin Banner Elk
Highlands Sugar Cabin
Highlands Sugar Banner Elk
Highlands Sugar
The Highlands at Sugar Apartment
The Highlands at Sugar Banner Elk
The Highlands at Sugar Apartment Banner Elk
The Highlands at Sugar by Capital Vacations

The Highlands at Sugar Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 319 out of 727 reviews
Rating 8 - Good. 236 out of 727 reviews
Rating 6 - Okay. 95 out of 727 reviews
Rating 4 - Poor. 44 out of 727 reviews
Rating 2 - Terrible. 33 out of 727 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

gar

Liked: Cleanliness, property conditions & facilities
Nice having the veiw and the fire plave and being so close to the snowboarding area
Stayed 2 nights in Jan 2025

10/10 Excellent

Latasha

Liked: Cleanliness, property conditions & facilities
My family and I booked this cabin last minute for my granddaughter's birthday, and let me say it exceeded my expectations. The view is absolutely breathtaking and the property is well maintained. Although the staff is not on the property after 5:00 pm, however they do provide an after hours phone number. They are quick to respond and assist
Stayed 3 nights in Jan 2025

2/10 Terrible

john, Takoma Park

Stayed 2 nights in Jan 2025

10/10 Excellent

Keith

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities
Nice quiet secluded property. Not overcrowded. Great gentle mountain culture.
Stayed 2 nights in Jan 2025

10/10 Excellent

Emina

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Rony

Traveled with family
Liked: Cleanliness, room comfort
Excellent
Everything good
Stayed 2 nights in Jan 2025

8/10 Good

Randy

Stayed 2 nights in Jan 2025

10/10 Excellent

Ligia Helena

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
That is my second time over there, and this place is awesome!
Stayed 2 nights in Jan 2025

6/10 Okay

Minelly

Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

joannet

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Quentin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
For the price the location is awesome, I'll definitely be staying there again
Stayed 2 nights in Dec 2024

10/10 Excellent

Felcy pavithra

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well stocked kitchen, close to sugar mountain resort, lovely views of the surrounding mountains
Stayed 3 nights in Dec 2024

10/10 Excellent

Nickole

Liked: Cleanliness, property conditions & facilities
I came to snowboard it’s a beautiful place is big is clean everything you need. I have three boys ranging from 17 to 25 and myself single black girl was happy. I just got home but the mountain itself it’s not too high if you want to drive your car no need for a rental is still in the mountain but everything is close. All the fun things to do is close I was at blowing rock sugar mountain and beach mountain. If you go and skateboard in a snowboarding or even tubing, bring you some warm stuff from home so you don’t have to buy the expensive $30 gloves or $40 shades go food shopping and you can save some money. The kitchen had everything you need. I felt home full kitchen, two bedrooms, two bathrooms two couches that had beds. Also, we were comfortable if I ever did this again I would come to Sugar Mountain in the Highlands.
Stayed 2 nights in Dec 2024

8/10 Good

michele

Traveled with family
Liked: Cleanliness, room comfort
Breath taking views!!!
We stayed in a 2 bed, 2 bath town home at the top of Sugar mountain. The views were breath taking! The place itself was very spacious. It could do with some remodeling in the kitchen and throughout the apartment but was really not a big deal for us. The ladies working the office were very friendly and accommodating! My daughter really enjoyed the game room and hot! We would definitely stay again!
Stayed 3 nights in Nov 2024

2/10 Terrible

Evan

Liked: Cleanliness
Disliked: Room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

rogers

Liked: Cleanliness
Stayed 3 nights in Jul 2024

8/10 Good

Jeanette

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Close to Grandfather Mountain and other venues
Stayed 3 nights in Jul 2024

8/10 Good

Verified traveler

Liked: Cleanliness
Our first time staying here. A little disappointed we did not get the view that was shown online - we did not realize there were multiple bldgs some with views some without and also some with private balconys and others with just a common walkway. Apartment was very clean and office staff was very nice and accommodating. Also did not realize there was no a/c but that was our fault for missing that in the description. Overall a nice stay and we would consider staying again just maybe seeing if we could get a different view.
Stayed 2 nights in Jul 2024

8/10 Good

Lara

Traveled with family
Liked: Cleanliness
Stayed 3 nights in May 2024

10/10 Excellent

Tyrone D

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved this place, just an experience you have to try . I definitely will return
Stayed 3 nights in Apr 2024

10/10 Excellent

Billie

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Mar 2024

8/10 Good

Shane

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Charming place to stay and hit the slopes.
Stayed 3 nights in Mar 2024

10/10 Excellent

Donald

Liked: Cleanliness, room comfort
Stayed many times. Great price for spectacular view
Stayed 3 nights in Apr 2024

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The travel up to Highlands is well marked. Staff at the front desk was very pleasant and helpful. For a couple travelling the accommodations are roomy and the bed comfortable. My only feedback is to label the light switches and the heater dials.
Stayed 2 nights in Mar 2024