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Hôtel Les Sources de Caudalie

5.0 star property

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Photo gallery for Hôtel Les Sources de Caudalie

Outdoor pool, pool umbrellas, sun loungers
Reception
2 restaurants, lunch, dinner served; French cuisine
Signature Suite | Exterior
2 restaurants, lunch, dinner served; French cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Spa
  • 24/7 front desk
  • Gym

Explore the area

Map
Chemin de Smith Haut Lafitte, Martillac, Gironde, 33650
  • Spa de Vinothérapie Caudalie
    ‪1 min walk‬
  • Château Smith Haut Lafitte
    ‪2 min walk‬
  • Château Baulos-Charmes Pessac-Leognan
    ‪19 min walk‬
  • Bordeaux (BOD-Merignac)
    ‪28 min drive‬

Room options

View all photos for Double Room Single Use

Double Room Single Use | Premium bedding, minibar, in-room safe, individually decorated

Double Room Single Use

  • 747.2 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Room

Comfort Room | Premium bedding, minibar, in-room safe, individually decorated

Comfort Room

  • 291 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Suite

Signature Suite | Premium bedding, minibar, in-room safe, individually decorated

Signature Suite

  • 538 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Room (Prestige)

Room (Prestige) | Premium bedding, minibar, in-room safe, individually decorated

Room (Prestige)

  • 344 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite Prestige

Suite Prestige | Premium bedding, minibar, in-room safe, individually decorated

Suite Prestige

  • 538 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Junior Suite | Living room | 80-cm flat-screen TV with cable channels, TV, DVD player

Junior Suite

  • 484 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room Park View located in Chateau le Thil 1.5 km from the Sources de Caudalie

Double Room Park View located in Chateau le Thil 1.5 km from the Sources de Caudalie | Premium bedding, minibar, in-room safe, individually decorated

Double Room Park View located in Chateau le Thil 1.5 km from the Sources de Caudalie

  • 431 sq ft
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Mondrian Bordeaux Les Carmes

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
4.8 out of 5, Exceptional, (94)
The price is $247
per night
$283 total
includes taxes & fees
Mar 6 - Mar 7
Mondrian Bordeaux Les Carmes

About this property

Hôtel Les Sources de Caudalie

5-star Martillac palace with winery
Along with 2 restaurants, this smoke-free palace has an attached winery and a full-service spa. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a health club, and a bar/lounge.
Hôtel Les Sources de Caudalie offers 72 accommodations with iPod docking stations and MP3 docking stations. These individually decorated and furnished accommodations include desk chairs. Beds feature premium bedding. Guests can make use of the in-room espresso makers and minibars. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

80-cm flat-screen televisions come with cable channels, DVD players, and pay movies. Business-friendly amenities include offices, desks, and phones. Additionally, rooms include safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

An outdoor tennis court and a health club are featured at the palace. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Vinotherapie Caudalie has 17 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a hot tub and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
A winery is attached to this Martillac palace. In addition to a full-service spa, Hôtel Les Sources de Caudalie features an outdoor tennis court and an outdoor pool. Dining is available at one of the palace's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

A business center is on site at this 5-star property. This luxury palace also offers a health club, a hot tub, and a sauna. Complimentary self parking is available on site.

Hôtel Les Sources de Caudalie is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
La Grand Vigne - This fine-dining restaurant specializes in French cuisine and serves lunch and dinner. 2-star Michelin rating. Reservations are required.
La Table du Lavoir - This bistro specializes in Regional cuisine and serves lunch and dinner. Reservations are required. Open daily.
French Paradox - Onsite bar. Open daily.
Rouge - This wine bar specializes in local cuisine. Open daily.
24-hour room service is available.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 35 for adults and EUR 15 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • French Paradox
  • La Grand Vigne
  • La Table du Lavoir
  • Rouge

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Winery

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • DVD player
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center

Outdoors

  • Garden
  • In a provincial park
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot/mineral springs
  • Prenatal massages
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 floor
  • 5 buildings
  • Banquet hall
  • Built in 1999
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with cable channels
  • DVD player
  • iPod dock
  • MP3 dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar

More

  • 4G smartphone data speed
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Office
  • Phone
  • Safe
  • Smartphone
  • Soundproofed rooms
  • Unlimited smartphone data usage

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from January 5 2025 to February 5 2025 (dates subject to change).
The property is closed between January 7 and February 7.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25.00 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 50.0 per night
Cribs (infant beds) are available for EUR 20.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.24 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 35 for adults and EUR 15 for children
  • Pet fee: EUR 25.00 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel Les Sources de Caudalie
Hôtel Les Sources de Caudalie Martillac
Les Sources de Caudalie
Les Sources de Caudalie Martillac
Hôtel Sources Caudalie Martillac
Hôtel Sources Caudalie
Sources Caudalie Martillac
Sources Caudalie
Les Sources Caudalie Martillac
Hôtel Les Sources de Caudalie Palace
Hôtel Les Sources de Caudalie Martillac
Hôtel Les Sources de Caudalie Palace Martillac

Hôtel Les Sources de Caudalie Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 139 out of 185 reviews
Rating 8 - Good. 29 out of 185 reviews
Rating 6 - Okay. 9 out of 185 reviews
Rating 4 - Poor. 2 out of 185 reviews
Rating 2 - Terrible. 6 out of 185 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect spa getaway for wine lovers in an idyllic setting with amazing staff and dining.
Stayed 2 nights in Oct 2024

10/10 Excellent

David, Bowdon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience - would highly recommend
Stayed 3 nights in Oct 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
If you book the Chateau le Thil room, please understand that you're basically booking at a separate hotel. You need a car for the 3 min drive, or a bike during the day. We wished we would have just booked at the main hotel, because it felt like we got a completely separate experience than what we were hoping for. We also wished the distance between the two was made clearer on booking (or with an immediate follow up email) - it really felt like a separate property and should be marketed as such. The main hotel itself was beautiful, but we had some missteps with the staff. A few large groups were staying at the property and they seemed much more concerned with them than with our smaller group of 4. Service as the restaurant was spotty - twice we ordered white wines (both in French, and by pointing to them on the menu), and were delivered reds. At check-in it was not made clear where the spa was, and there's little signage in the hotel, so we were wandering around trying to find someone to direct us before our appointment (no one at the front desk). They directed us through a gate that was locked, it was a frustrating situation. The spa itself was beautiful, if limited in facilities (2 pools and a steam room), but the treatments were excellent. Rooms were comfortable and clean. Overall, it felt like a beautiful surface without the actual bones of good service. We didn't feel as cared for as we have at other luxury properties. It was frankly disappointing.
Stayed 1 night in Sep 2024

8/10 Good

Feng

Stayed 3 nights in Aug 2024

10/10 Excellent

Iryna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very impressive hotel and the area around. Love the eclectic touch - the history and contemporary art and interior design pieces! Food is excellent
Stayed 1 night in Jun 2024

2/10 Terrible

Yasmine

Disliked: Staff & service
Stayed 1 night in Jun 2024

6/10 Okay

carlos

Liked: Property conditions & facilities
Disliked: Staff & service
Disappointing Experience Les Sources de Caudalie
Our recent stay at Les Sources de Caudalie in Bordeaux was riddled with significant issues that fell far short of a five-star experience. Despite its prestigious Relais & Châteaux status, our visit was marred by mistakes and poor service. Upon arrival, we were greeted with a "welcome back" note, although neither my wife nor I had ever stayed there before. This mistake caused unnecessary suspicion and tension, as my wife thought I had previously visited the hotel with someone else. Our room was located a mile away from the main building, with no amenities such as a pool, bar, or restaurant nearby. This inconvenience is unacceptable for a five-star hotel where guests expect easy access to facilities. Dining was equally disappointing. When we tried to eat at Rouge, the hotel's small restaurant, it was closed for a private event despite two-thirds of the space being unoccupied. We were denied service, leaving us without dining options. Additionally, although the hotel advertises 24/7 room service, this was not available in our room’s location. The cleanliness and housekeeping standards were appalling. Instead of changing coffee cups, the staff simply rinsed them in the bathroom sink. Such a lack of proper hygiene is unacceptable and concerning for guests. The overall service was poor, with staff displaying a dismissive attitude towards our concerns. This indifference was especially frustrating given the €700 per night rate we paid. Avoid this hotel!
Stayed 4 nights in Jun 2024

10/10 Excellent

Barry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for quiet and solitude in beautiful surroundings
Stayed 2 nights in May 2024

10/10 Excellent

Abdulmohsen

Stayed 2 nights in Jun 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Ryan, miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Shoefun

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place. I will come back again
Stayed 2 nights in Oct 2023

10/10 Excellent

christ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Top notch, beautiful property, attentive staff and all around a 5 plus. Would highly recommend. Thank you for the most enjoyable stay!
Stayed 2 nights in Oct 2023

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is gorgeous.
Stayed 1 night in Oct 2023

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and an absolutely wonderful facility. I really got the full experience.
Stayed 3 nights in Jan 2023

10/10 Excellent

Camille

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful. The staff, the restaurants, the spa and the property were beautiful.

10/10 Excellent

Zun Jie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb experience! Excellent service from the staffs! Felt respected throughout our time there. Beds are super comfy, rooms are spacious! Breakfast is alright and the hotel arranged airport transfer for us (additional fees applied).
Stayed 1 night in Sep 2022

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We Cycled around the wineries, sampled the wine where we stayed, ate in their great restaurant options, in a fabulous setting, had a massage at the spa and swam in the lovely pool area. All in all we had a relaxing and enjoyable stay.
Stayed 4 nights in Aug 2022

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

yossi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Amazing hotel, excellent staff, excellent facilities and food, one of the best decoration I have ever seen, perfect location for wine interested people.
Stayed 3 nights in Aug 2021

4/10 Poor

Mehri

Disliked: Cleanliness, staff & service, room comfort
It is all publicity but not actuality!!
Stayed 2 nights in Aug 2020

2/10 Terrible

Sarah, Paris

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We had a terrible experience at this hotel that demonstrates its poor management, largely incompetent staff, and utter lack of customer service. Ahead of arrival, the hotel did not communicate how many of the facilities were closed due to COVID-19 (nor was it indicated on their website). Only 1 of 3 restaurants was operating and we couldn’t get reservations there for each night of our stay (there are no other restaurants in the immediate area). Guests were only able to reserve gym access by hiring their private trainer for 70 euros an hour. The spa—the main draw of the estate—was almost fully booked and we were unable to get the services we wanted (most hotels of this caliber call you beforehand to make sure their guests can benefit from their facilities versus the public). Examples of other issues- the reception called early in the morning to ask a question about room cleaning, waking us up. There were many times throughout the visit where the front desk did not pick up our phone calls, making it necessary for us to walk to the desk. Bugs and spiders in curtains that had not been cleaned. On the final bill, we were wrongly charged for multiple items. We did manage to get a booking for massages at the end of our stay, and were extremely disappointed. They charged a different price than we were told upon booking (and that was in the brochure) and were denied use of the steam room/hammam unless paying 40 euros per person (again, contrary to what we were told and the brochure).
Stayed 3 nights in Jun 2020