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Sure Hotel by Best Western Bordeaux Lac

3.0 star property

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Photo gallery for Sure Hotel by Best Western Bordeaux Lac

Reception
Bar (on property)
Executive Room, 1 Queen Bed, Non Smoking (with Single Sofabed) | Room amenity
Terrace/patio
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Parking included
  • 24/7 front desk
  • Pet friendly
  • Air conditioning

Explore the area

Map
Rue Du Grand Barail, Bordeaux, Gironde, 33300
  • Bordeaux Congress Center
    ‪6 min walk‬
  • Matmut Atlantique Stadium
    ‪13 min walk‬
  • Bordeaux Exhibition Center
    ‪18 min walk‬
  • Bordeaux (BOD-Merignac)
    ‪14 min drive‬

Room options

View all photos for Executive Room, 1 Queen Bed, Non Smoking

Executive Room, 1 Queen Bed, Non Smoking | Desk, laptop workspace, blackout drapes, soundproofing

Executive Room, 1 Queen Bed, Non Smoking

  • 151 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, 1 Twin Bed, Accessible, Ground Floor

Desk, laptop workspace, blackout drapes, soundproofing

Classic Room, 1 Twin Bed, Accessible, Ground Floor

  • 151 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Room, 1 Double Bed, Non Smoking

Desk, laptop workspace, blackout drapes, soundproofing

Classic Room, 1 Double Bed, Non Smoking

  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Desk, laptop workspace, blackout drapes, soundproofing

Comfort Room, 1 Double Bed, Non Smoking

  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Twin Beds, Non Smoking

Classic Room, 2 Twin Beds, Non Smoking | Desk, laptop workspace, blackout drapes, soundproofing

Classic Room, 2 Twin Beds, Non Smoking

  • 140 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Sure Hotel by Best Western Bordeaux Lac

3-star hotel in Le Lac
Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/cafe. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and conference space are onsite.
Sure Hotel by Best Western Bordeaux Lac offers 72 accommodations with complimentary newspapers and complimentary bottled water. 26-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Bordeaux hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3-star property consist of a business center and a meeting room.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 484 square feet (45 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Onsite self parking is complimentary.

Sure Hotel by Best Western Bordeaux Lac is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Le Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: EUR 14 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Le Restaurant

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 484 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1988
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 26-inch flat-screen TV with satellite channels

Food and drink

  • Chef service
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 5 per pet, per night
Up to 22 lbs per pet

Children and extra beds

Children are welcome
2 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 100 per stay
  • A tax is imposed by the city: EUR 2.45 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 14 per person
  • Pet fee: EUR 5 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Interhotel Apolonia Bordeaux
Interhotel Apolonia Hotel
Interhotel Apolonia Hotel Bordeaux
INTER-HOTEL Bordeaux Lac Apolonia Hotel
INTER-HOTEL Apolonia Hotel
Sure By Bordeaux Lac Bordeaux
Sure Hotel by Best Western Bordeaux Lac Hotel
Sure Hotel by Best Western Bordeaux Lac Bordeaux
Sure Hotel by Best Western Bordeaux Lac Hotel Bordeaux
The Originals City Hôtel Apolonia Bordeaux Lac (Inter Hotel)

Sure Hotel by Best Western Bordeaux Lac Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 160 out of 563 reviews
Rating 8 - Good. 253 out of 563 reviews
Rating 6 - Okay. 96 out of 563 reviews
Rating 4 - Poor. 30 out of 563 reviews
Rating 2 - Terrible. 24 out of 563 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for what we needed.
Stayed 1 night in Aug 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Iain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our weekend stay !!
Stayed 3 nights in Sep 2023

6/10 Okay

Claire

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Alison

Stayed 1 night in Sep 2023

2/10 Terrible

Shane

Stayed 1 night in Sep 2023

10/10 Excellent

Mr P

Stayed 1 night in Aug 2023

8/10 Good

Alison

Stayed 2 nights in Jun 2023

8/10 Good

Beverly

Stayed 1 night in Apr 2023

8/10 Good

Julie

Business traveler
Liked: Cleanliness, staff & service, room comfort
Does what it says on the tin . Reasonably priced comfortable hotel for one night stop over welcoming helpful staff , very nice dinner , comfortable bed , secure parking. Ticks all the boxes
Stayed 1 night in Feb 2023

10/10 Excellent

Susan

Stayed 1 night in Oct 2022

10/10 Excellent

Carlos

Stayed 1 night in May 2022

2/10 Terrible

Phillip DM

Stayed 1 night in Aug 2021

6/10 Okay

Raul

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Not good
The room wasn’t clean and it was full of mosquitos
Stayed 1 night in Aug 2020

10/10 Excellent

Riyaz

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Breakfast was good. Hotel a little run down. The card to get in my room had to be reprogrammed nearly every day.
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2019

2/10 Terrible

M

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Never again
No hot water, hat to bathe small children in cold water. Also non-smoking room smelled of cigarette smoke. Room very cramped.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d stay again
It was great! The staff were nice and accommodating and the place was clean. Would definitely stay again
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel EVER! When we first checked in, the first room was filthy, garbage was overflowing out of the trash cans and bed had definitely been slept in. The front desk clerk was apologetic and found us a different room however the air-conditioner did not work. She assured me that she would have it fixed by the time we arrive back from dinner. When we arrive back, the air-conditioning was not fixed and she found us a fan but unfortunately, that did not help. It was 85° inside that room, we were on able to sleep the entire night. At 7 o’clock in the morning, we checked out and the front desk clerk stated that it was “ impossible“ that the air conditioner did not. work. He went into the room and indeed the air conditioner was not working. He offered us a free breakfast but we needed to catch a train and Could not take you up on his offer. Avoid this property at all costs.
Stayed 1 night in Jun 2019

8/10 Good

PHILIP

Liked: Cleanliness, property conditions & facilities, room comfort
Served the purpose for overnight stay
Stayed 1 night in Mar 2019

6/10 Okay

Tina

Liked: Cleanliness
Disliked: Room comfort
clean but not so comfortable
the room was very small and very cold. put the heater on but the noise meant we couldn't sleep and we needed to get up early next morning to drive. no one answered the reception bell the following morning for us to check out so we left. car parking facilities ok but advertise as secure but they don't close the gate and if no one answered us ringing the bell to leave who is watching the car park.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Lovely hotel. Not a lot around. Food in Restaurant Devine
Stayed 1 night in Mar 2019

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip that was close to teh customer site.
was nice and relaxing after work . was very convinient for my customer visit.
Stayed 2 nights in Jan 2019

8/10 Good

Aasheesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Well Comforting Stay
Stay was very nice
Stayed 1 night in Dec 2018