2/10 Terrible
JANET
Business traveler
Apr 18, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Disgusting
One of the worst hotel stays I've experienced. I requested a ground floor room near the lobby, expecting the ground floor to be on the reception level, but instead I was given a room about as far away from reception as possible down several flights of stairs from reception. I noticed the stained carpet at the entrance to the bathroom immediately, but I was too tired from a really long day, to make the trek all the way back to reception with heavy bags at such a late hour, so resolved to just avoid stepping onto the mouldy carpet with bare feet. The room smelt musty, and on investigation discovered the large stain near the radiator, which was largely concealed by a chair. The room felt dirty overall, including blood stain on the desk chair, dirty bathroom (I has to remove several hairs from the bathroom floor and bath myself). The bed was comfy, which was the only saving grace. In the morning I rang through to reception several times for assistance with getting my heavy bags back up the several flights of stairs to reception, but the phone rang out every time unanswered, so was left to struggle alone. breakfast was fine but expensive at £18 and the overall price for the room selected (£140) was extortionate for the quality. I reported to reception how disgusted I was with the room and questioned why the guy hadn't answered the phone (which he apparently didn't hear, despite sitting right next to it), but no apology or offer of anything.Will never stay there again.
JANET
Stayed 1 night in Apr 2025