I booked this hotel for a special anniversary weekend away with my fiance. I particularly chose this hotel based on the photos on the website, the rooms looked beautiful and i was happy to find this hotel. We drove from Kent, which is a fairly long journey and were excited to start our weekend together of marking 5 years. We parked up and checked in, the lady at reception was lovely.
However when we entered our room we were very disappointed. There was a strong musky smell in the room, the carpet looked filthy and the curtains were a ripped, discoloured brown colour. The curtains were dirty and had lots of marks on them. I have a photo of the curtains however am unable to upload with this review. We were very disheartened with this room and did not feel like we could stay here, we felt misled by the pictures that are online for this hotel as it was nothing like them. 5 minutes after we entered the room we left and we made the decision that we could not stay here. I spoke to the lady at reception and told her my concerns. We then had to find and book another hotel last minute. As you can imagine, this was not a great start to our weekend and we felt very let down.
Please can a member of the team contact me regarding a full refund.