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Our toilet wouldn’t flush. We informed staff, but they did nothing. Then we lost lights in our room. Staff actually said to me “ I don’t know what to do”. Room was nice, but old. Staff was friendly, but ultimately unhelpful. Probably wouldn’t stay here again.

Perfect!

Great breakfast buffet and pool. Staff are all great as well.

The hotel is basic, I was given a room I the first floor. High ceilings but I requested a king size and instead I got what it seem d to be two twin size beds out together. We were a couple so this wasn’t ideal.

Great place. Will be back.

We arrived a bit early for check in, but our room was ready and much appreciated. Staff at the front desk were phenomenal! Very welcoming, pleasant and informative. Anytime we stopped by and/ or passed by, we were always greeted pleasantly.

Stayed for 3 nights, but unfortunately the air conditioning did not work throughout our stay. The room remained quite warm, making it difficult to sleep comfortably all three nights. We requested a fan on the second night and opened windows which helped somewhat, but the room was still too warm. Another inconvenience was that only one elevator was working at times, which resulted in long waits and lines. On a positive note, the staff was very helpful and courteous throughout our stay. I chose Hyatt because of its reputation for quality and service. Given that, I would expect the hotel to have adequate technical support or backup maintenance available to address critical issues such as air conditioning failures, even on weekends.