2/10 Terrible
Tara
Sep 24, 2024
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Probably the worst experience I’ve ever had.
We were excited about this stay. I had spent a good dollar, it looked great. We wanted to see Salem as well.
Not all IHG hotels are created equal, I found. The fellow at check in was lovely. But the complex! Grubby doors you’d find in the worst alleyway that you didn’t want to touch. Some undesirable people in the parking lot and on complex. Several suites are occupied by people on welfare, there were drug dealings.
We got into our suite and checked the cupboards. One fork, one dirty knife, one spoon, one drinking glass. Room 127. No paper towels, no coffee and it didn’t match the pictures as it was missing a standing lamp and was dark. The fridge, stove and microwave stainless hadn’t been wiped down. We went to get our luggage and the door wouldn't close as the lock was broken. We ended up moving to an another suite, room 130, which was better. Luck of the cleaner you got. We checked inventory and took items from the first room (as the door was still open) so that we had two of everything. They had an oven, but not a cookie sheet or a pie plate to use. I bought tin foil pans.
The BBQ’s were filthy, so unusable. One washer was broken and the dryers didn’t dry well, so we took clothes back to the room and hung them to dry.
There were some folk that lived there that were really rough. I ran into one woman in the laundry with no teeth and who had showered in days. Not a place I want to be.
The exit doors did not have door closers, so banged all night.
Tara
Stayed 3 nights in Sep 2024