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citizenM Boston Back Bay

4.0 star property

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Photo gallery for citizenM Boston Back Bay

Lobby
Exterior
Interior detail
Terrace/patio
Lobby sitting area

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Air conditioning

Explore the area

Map
408 Newbury street, Boston, MA, 02115
  • Fenway Park
    ‪8 min walk‬
  • Copley Square
    ‪13 min walk‬
  • Boston University
    ‪2 min drive‬
  • Boston, MA (BOS-Logan Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, City View

8.8 out of 10
Excellent
(28 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed

9.0 out of 10
Wonderful
(166 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Copley Square Hotel, a FOUND Hotel

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available
4.3 out of 5, Excellent, (3758)
$248 nightly
The price is $248 total
includes taxes & fees
Copley Square Hotel, a FOUND Hotel

About this property

citizenM Boston Back Bay

4-star hotel in Fenway–Kenmore
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area. Housekeeping is available on request.
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. This Boston hotel also offers a 24-hour fitness center, multilingual staff, and coffee/tea in a common area.

CitizenM Boston Back Bay is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1171 out of 1510 reviews
Rating 8 - Good. 216 out of 1510 reviews
Rating 6 - Okay. 71 out of 1510 reviews
Rating 4 - Poor. 23 out of 1510 reviews
Rating 2 - Terrible. 29 out of 1510 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nissa, Mather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Bryanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

neonila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful stay at the hotel. I’m really picky with my hotels. Let me tell you. Everything was wonderful. The room was very clean. It’s the second time We are staying there and All always a pleasure
Stayed 2 nights in Apr 2025

8/10 Good

Lorraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great visit
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best

The best stay I had in a long time. It is a small room, feels like you are in a RV, but the quality is excellent.
Stayed 2 nights in Apr 2025

4/10 Poor

Abbas

Business traveler, Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The place was very dirty and staff were not looking after the place. The shower curtain was too long and mold was growing on it
Stayed 5 nights in Apr 2025

6/10 Okay

Samuel

Liked: Staff & service
Bad smell
Stayed 3 nights in Apr 2025

8/10 Good

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It was very small but very nice and comfortable
Stayed 2 nights in Mar 2025

10/10 Excellent

Jocelyn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time at CitizenM- a unique and good experience traveling alone and in need of a last-minute booking! I just booked another CitizenM stay for my next business trip.
Stayed 1 night in Apr 2025

10/10 Excellent

Cyndee

Stayed 1 night in Apr 2025

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Shara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel good service and amazing staff
Stayed 1 night in Apr 2025

10/10 Excellent

Spiro

Stayed 2 nights in Apr 2025

10/10 Excellent

Chian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Staff were amazing and helpful. Location was perfect for my visit and where I needed it be
Stayed 2 nights in Apr 2025

10/10 Excellent

Deena

Traveled with family
We were there for the Boston Marathon. Was pricey but also close to the finish. Very clean but small room. I would go back.
Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Clean room but shower was luke warm and iPad in room very scratched. Construction outside when trying to sleep.
Stayed 2 nights in Apr 2025

2/10 Terrible

Heather

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2025

8/10 Good

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue was fire alarm went off twice during stay, once at 6:30 AM. We had to walk down stairs from 12th floor twice
Stayed 3 nights in Apr 2025

10/10 Excellent

ha

Stayed 2 nights in Apr 2025

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Only negative and it was not the properties fall, but there was a firearm alarm six thirty a m thursday morning
Stayed 2 nights in Apr 2025

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect
Stayed 3 nights in Mar 2025

10/10 Excellent

Gary J

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025