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citizenM Boston Back Bay

4.0 star property

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Photo gallery for citizenM Boston Back Bay

Exterior
Bar (on property)
Exterior
Lobby sitting area
Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Air conditioning

Explore the area

Map
408 Newbury street, Boston, MA, 02115
  • Fenway Park
    ‪11 min walk‬
  • Copley Square
    ‪14 min walk‬
  • Boston University
    ‪4 min drive‬
  • Boston, MA (BOS-Logan Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, City View

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM Boston Back Bay

4-star hotel in Fenway–Kenmore
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area. Housekeeping is available on request.
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. This Boston hotel also offers a 24-hour fitness center, multilingual staff, and coffee/tea in a common area.

CitizenM Boston Back Bay is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 872 out of 1108 reviews
Rating 8 - Good. 155 out of 1108 reviews
Rating 6 - Okay. 49 out of 1108 reviews
Rating 4 - Poor. 14 out of 1108 reviews
Rating 2 - Terrible. 18 out of 1108 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
not a single negative comment about my stay, staff and the environment felt safe and clean. my first solo trip and i loved it. when u say literally, i mean LITERALLY everything is there perfect location, you step outside the TRAIN is right there
Stayed 1 night in Jan 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Warner, Concord

Stayed 2 nights in Feb 2025

10/10 Excellent

Predy

Stayed 1 night in Feb 2025

10/10 Excellent

DANIEL

Stayed 2 nights in Jan 2025

4/10 Poor

Alexis

Stayed 3 nights in Dec 2024

8/10 Good

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities were very modern and clean, and the staff were incredibly accommodating and helpful.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I love this place!

CitizenM in Back Bay is not only beautiful and looks like what you see in their pictures, it's clean and spacious in the common areas near the restaurant. I really enjoyed the room as well. It's not a large room, but it's great for a solo traveler and I had the most restful sleep there. This was such a great experience and the hotel's location is not far from restaurants and cafes. I am looking forward to staying there again soon.
Stayed 2 nights in Jan 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

zh

Stayed 2 nights in Feb 2025

10/10 Excellent

Jasmine

Stayed 2 nights in Jan 2025

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 4 nights in Jan 2025

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great property! Loved the vibe
Stayed 1 night in Feb 2025

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location, location!!

Clean, new property in excellent location. Which they offered a parking benefit.
Stayed 3 nights in Jan 2025

10/10 Excellent

Yanan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near subway stop. No parking at hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Francina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for 2 nights for a reset weekend. The check-in was super easy, the room was cozy and clean. The staff was friendly and super helpful. The view from the room was excellent. The area has a lot of shops that are in walking distance. We will return.
Stayed 2 nights in Jan 2025

10/10 Excellent

Sky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my fiancé stayed for the weekend and we loved it! 10/10 absolutely recommend. Jenna and Niya genuinely made our trips to the CanteenM amazing <3 As well as Jenna being super helpful and quick when we hit a snag while checking out! the food was amazing and way more affordable than any other hotel food I’ve ever tried, no complaints at all for the CanteenM (The nachos, hot chocolate and breakfast were spectacular) We found the lobby to be beautiful, and the rooms to be clean and the perfect intimate size for a quick get away. They provided a lot of tools and technology to make sure you enjoyed your stay and were comfortable, The bed was one of the comfiest beds I ever slept on and the view was amazing! Very well thought out hotel, if you’re ever visiting Boston for a quick trip I recommend!
Stayed 2 nights in Jan 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
The comfyness of the room
Stayed 1 night in Feb 2025

8/10 Good

chris

Liked: Cleanliness, property conditions & facilities
Staff a bit rude, especially at check i , rooms are super tiny so know what you are getting….. great location however and super clean
Stayed 2 nights in Jan 2025

10/10 Excellent

Melanie, San Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a blast that weekend, we love the breakfast options, staffed super nice, bedroom espectacular 20/10 ❤️😍, the best sleep of my life. Thank you for everything! Will come back soon.
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Yuanyuan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel, bed was comfortable, and convenient location! Highly recommend!
Stayed 1 night in Jan 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Jacori

Stayed 4 nights in Jan 2025