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citizenM Boston Back Bay

4.0 star property

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Photo gallery for citizenM Boston Back Bay

Lobby
Terrace/patio
Lobby sitting area
Exterior
Interior detail

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Air conditioning
  • Free WiFi
$208
includes taxes & fees
Aug 24 - Aug 25

Explore the area

View in a map
408 Newbury street, Boston, MA, 02115
  • Fenway Park
    ‪8 min walk‬
  • Copley Square
    ‪13 min walk‬
  • Boston University
    ‪2 min drive‬
  • Boston, MA (BOS-Logan Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, City View

8.8 out of 10
Excellent
(32 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed

9.0 out of 10
Wonderful
(183 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM Boston Back Bay

4-star hotel in Fenway–Kenmore
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area. Housekeeping is available on request.
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. This Boston hotel also offers a 24-hour fitness center, multilingual staff, and coffee/tea in a common area.

CitizenM Boston Back Bay is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1269 out of 1637 reviews
Rating 8 - Good. 237 out of 1637 reviews
Rating 6 - Okay. 78 out of 1637 reviews
Rating 4 - Poor. 24 out of 1637 reviews
Rating 2 - Terrible. 29 out of 1637 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pedro

Stayed 2 nights in May 2025

10/10 Excellent

Corine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Ross

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 2 nights in May 2025

8/10 Good

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a great location. The rooms are small, but the problem is the bed is pushed against the wall so if you’re with someone they have to climb over to get out. Our GPS took us to the address, but there was no place to pull your car in to load or unload. It was set back off the street with a sidewalk, a bicycle path and a bus stop separating the road from the building. We drove around the block five or six times thinking there has to be someplace to pull your car in and unload but no. So I figured I would try to call, but that was impossible because nobody answers the phone. It’s all automated. Finally my girlfriend got out of the car on a nearby corner and went inside. Reception is on the second floor with one person helping with about five or six kiosks. Now I am now driving around waiting for instructions. When they finally called me, they told me to park in the bus stop. I was hesitant, but they said it’s legal. There’s a sign it was probably 12” x 12” surrounded by sign saying you can’t park here . This one said 10 minutes loading and unloading, not for the hotel just in general. They did bring a cart out and help us. The next is trying to find a parking place. They told me to go about a quarter mile away when there was a garage literally 500 feet away. I don’t know if they have affiliation with the other one, but either way they should give some direction on how to check in on their website
Stayed 3 nights in May 2025

10/10 Excellent

Samuel

Stayed 3 nights in Apr 2025

10/10 Excellent

Francisco

Traveled with family
Liked: Staff & service

College graduation trip

Tiny rooms, but excellent use of space. Everything was kept very clean.
Stayed 4 nights in May 2025

10/10 Excellent

Luanne

Traveled with family
Liked: Cleanliness, amenities
Clean, very good staff. Love the set up of the lobby area. Rooms are small, but, very well laid out has everything you would need. Ipad is used to control in the room for TV, shades, temperature, etc..
Stayed 2 nights in May 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice we were just going to baseball games and was just few minutes away from the hotel but the hotel didn’t have parking
Stayed 2 nights in May 2025

10/10 Excellent

Katie

I enjoyed how you can use the iPad to change the color of the bathroom lighting.
Stayed 5 nights in May 2025

8/10 Good

Rhys

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

kerry

Traveled with family
Liked: Amenities, property conditions & facilities
Great location and staff
Stayed 2 nights in May 2025

10/10 Excellent

Florence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and well equipped room. The room is small but well thought and nothing is missing. The only issue I had was that the water in the shower does not get super warm and that really bothered me. The staff is super nice, and the lounging space in the lobby and the bar area is super nice. I really enjoyed the outdoor terrace as well. Overall a great hotel, probably better for a couple or a single person like me. There is no room to go around the bed so the second person has to climb over the first one to get out of bed if the other one is sleeping.
Stayed 3 nights in May 2025

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
It's in a great area
Stayed 2 nights in May 2025

8/10 Good

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay. But no one came in to replace towels or make the bed.
Stayed 2 nights in May 2025

8/10 Good

KYOUNG AE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Thomas

Stayed 2 nights in May 2025

8/10 Good

Alrich

Liked: Cleanliness, amenities, property conditions & facilities
Z
Stayed 3 nights in May 2025

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in May 2025

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff at any hotel I’ve stayed at! Accommodating, fun, warm and made my experience out of this world! Thank you for a wonderful stay!!
Stayed 2 nights in May 2025

10/10 Excellent

Nia

Stayed 1 night in May 2025

10/10 Excellent

Heather

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Charlotte

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an adorable, well set up, efficiency hotel. My room was small and yet so perfectly set up that the size felt cozy, creative, and completely adequate to any need that I had. It used technology expansively to manage my comfort in the room, and the shared spaces were clean, artistically decorated, and comfortable. The staff was perfect. Definitely, highly recommend.
Stayed 1 night in May 2025

10/10 Excellent

mark

Stayed 1 night in May 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, but be careful in the area at night.
Stayed 1 night in May 2025

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and super nice staff but the AC …

Everything about this location was great as it was in a newly built building. One caveat was the AC in the room. It didn’t work as well as it wouldn’t decrease in temperature and would go back to Auto when changing the settings. I would definitely fix that especially for summer.
Stayed 2 nights in May 2025