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citizenM Boston Back Bay

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for citizenM Boston Back Bay

Exterior
Exterior
Terrace/patio
Lobby sitting area
Bar (on property)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Air conditioning

Explore the area

Map
408 Newbury street, Boston, MA, 02115
  • Newbury Street
    ‪1 min walk‬
  • Berklee College of Music
    ‪3 min walk‬
  • Hynes Convention Center
    ‪6 min walk‬
  • Boston, MA (BOS-Logan Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed, City View

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Copley Square Hotel, a FOUND Hotel

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.3 out of 5, Excellent, (3286)
The price is $118
per night
$137 total
includes taxes & fees
Feb 5 - Feb 6
Copley Square Hotel, a FOUND Hotel

About this property

citizenM Boston Back Bay

4-star hotel in Fenway–Kenmore
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area. Housekeeping is available on request.
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. This Boston hotel also offers a 24-hour fitness center, multilingual staff, and coffee/tea in a common area.

CitizenM Boston Back Bay is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (49 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 470 out of 610 reviews" "
Rating 8 - Good. 89 out of 610 reviews" "
Rating 6 - Okay. 30 out of 610 reviews" "
Rating 4 - Poor. 8 out of 610 reviews" "
Rating 2 - Terrible. 13 out of 610 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jemma

Stayed 2 nights in Oct 2024

10/10 Excellent

Cara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about my room except how tiny it was. I felt like I was on a cruise ship
Stayed 2 nights in Oct 2024

8/10 Good

Jacquelyn

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great location, walkable and fun decor. Great live band in the plazas... The room size is crazy small and bathroom is like being on a cruise ship... other wise all good.
Stayed 2 nights in Sep 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed staying at CitizenM for all the listed reasons. The only inconvenience was the size of the rooms: very small, no couch.
Stayed 3 nights in Oct 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Tonye

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool and modern hotel. Everything is controllable by an Ipad. The rooms were small but laid out very efficiently. It would be difficult to fit 2 people if need be. The shower was not super intuitive but was able to figure out. The hotel is near the subway which is convenient. The common area was cool and visually appealing. The breakfast was expensive though. The check-in and check-out was easy and fast. You make your own keycards. Only gripe is that it was expensive per night but I think that is what is expected for Boston.
Stayed 2 nights in Oct 2024

10/10 Excellent

Arushi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in downtown Boston
Great location back bay of Boston. New, clean, great staff, easy, fast check in, great room tech. Small room , but clean and comfortable.
Stayed 2 nights in Oct 2024

6/10 Okay

Naomi

Business traveler
Liked: Cleanliness, property conditions & facilities
Comfy bed but small overpriced rooms
If you are a solo traveller looking for a comfy bed then this hotel is totally ok. The bed is comfy, nice pillows etc. However, if you are travelling as a couple this may not be the place for you. The rooms are small, literally the width of the length of the bed, with the bed length ways at the far end of the room. Anyone wanting to get out of bed from the far side would have to climb over their companion. There is almost no storage. The communal area is nice. Breakfast is ok but they run out of things if you're there after about 7.15. Staff were slow and whilst not unpleasant, didnt really seem to want to be there. For what you get, this hotel is very expensive. I would probably choose somewhere else next time.
Stayed 3 nights in Oct 2024

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ultra modern. Mostly self service but they need more signs to instruct you how to navigate things. Once you know it’s easy
Stayed 2 nights in Oct 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for solo traveling
Stayed 2 nights in Oct 2024

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the attitude and the micro-beau toque style of rooms.
Stayed 2 nights in Oct 2024

10/10 Excellent

ZAID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Robert

Stayed 2 nights in Oct 2024

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Superbly located in Boston Back Bay with beautiful art, comfortably beds and bedding and excellent breakfast. No service. Minimalist to the degree that there is no place to put clothes or toiletries or to hang wet towels - example there was no table for my CPAP. could. Not figure out target market. Very Expensive and no service except food.
Stayed 2 nights in Oct 2024

10/10 Excellent

Leah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Mengya

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Anne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love citizen m and the Boston one is just as nice as the others I’ve stayed at. Comfortable and great location in Back Bay
Stayed 2 nights in Oct 2024

8/10 Good

Ruby

Liked: Cleanliness, amenities, property conditions & facilities
Property was clean and well kept. There was a train station in the front of the hotel and many shops conveniently located around the hotel.
Stayed 4 nights in Oct 2024

10/10 Excellent

Joseph

Stayed 3 nights in Oct 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Loved
Stayed 2 nights in Oct 2024

10/10 Excellent

Yolanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time staying at a CitizenM and I could not have been happier with the experience. The hotel felt very safe and so aesthetically pleasing. The lobby had many seating options, a bar, and offered many amenities. The location was perfect for walking around and right across the street from the train. It was very clean and the room’s blackout blinds were such a great addition. Even the scents throughout the hotel made me feel so welcomed. The city view was amazing.
Stayed 3 nights in Oct 2024

10/10 Excellent

Dianna

Stayed 3 nights in Oct 2024

4/10 Poor

Vijay

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024