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citizenM Boston Back Bay

4.0 star property

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Photo gallery for citizenM Boston Back Bay

Lobby
Front of property
Lobby
Property amenity
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
$125
includes taxes & fees
Dec 14 - Dec 15

Explore the area

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408 Newbury street, Boston, MA, 02115
  • Place, Newbury Street
    ‪1 min walk‬
  • Place, Northeastern University
    ‪8 min walk‬
  • Place, Fenway Park
    ‪8 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed (View)

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM Boston Back Bay

4-star hotel in Fenway–Kenmore
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area. Housekeeping is available on request.
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. This Boston hotel also offers a 24-hour fitness center, multilingual staff, and coffee/tea in a common area.

CitizenM Boston Back Bay is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Grab bar in shower (36 inches high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1600 out of 2092 reviews
Rating 8 - Good. 321 out of 2092 reviews
Rating 6 - Okay. 105 out of 2092 reviews
Rating 4 - Poor. 31 out of 2092 reviews
Rating 2 - Terrible. 35 out of 2092 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mariia-Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 2 nights in Sep 2025

8/10 Good

Mariana

Stayed 2 nights in Aug 2025

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Graham

Stayed 2 nights in Sep 2025

8/10 Good

Karla

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every inch of the hotel was immaculate and the buffet breakfast was scrumptious. Staff was very knowledgeable. The M in CitizenM stands for Marriot. Yet CitizenM is not yet linked to Marriot's Rewards program. An ambassador explained the situation to me and also answered my question as to why room rates were lower on independent hotel booking sites (they have great data mining). My aging eyes appreciated the adjustable lights and I liked that they had a Peloton bike in the fitness room. I also appreciated the comprehensive toiletry items available (shower cap, comb, toothbrush and toothpaste, nail file and sewing kit). My only complaint is that I missed them when I checked in since they were on the opposite side of the table. Also, signs for the Express Elevator should be larger.
Stayed 1 night in Sep 2025

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very modern and the rooms are very small. Definitely a different experience for my wife and I We are older I think this hotel is more for the younger generation!
Stayed 3 nights in Apr 2025

10/10 Excellent

neonila

Liked: Cleanliness, amenities
It was a wonderful experience. It was my third time at the hotel and let me tell you the service. The people are superb.
Stayed 2 nights in Sep 2025

10/10 Excellent

Skylar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

David, Falmouth

Traveled with partner
Disliked: Staff & service, amenities
Rooms are very small. Like, really small. TV did not work properly
Stayed 2 nights in Aug 2025

10/10 Excellent

Charlotte

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and lovely place to stay.
Stayed 1 night in Jun 2025

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Review from a younger boomer

It was a great first experience staying at a citizenM. Personally, it’s a little difficult to get adjusted to as someone in their 60s. It wasn’t so much the electronics as the size for me, but I could see elderly people having a difficult time adjusting to such a room. The hotel was amazing.
Stayed 3 nights in Sep 2025

8/10 Good

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Aug 2025

8/10 Good

Amy

Stayed 3 nights in Aug 2025

10/10 Excellent

Joseph K

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location..!

Nice location, staff very pleasant, nice. Near by parking garages. Was perfect for event we attended at Fenway Park..!
Stayed 1 night in Aug 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean and safe. Only thing is parking was about 10 minute walk
Stayed 1 night in Sep 2025

8/10 Good

Olivia

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was very self sufficient which made it feel a bit cold, for example it was essentially self check in. The roof top bar was nice but odd to get seated at. Overall it worked for our purposes, but was a strange property. Great location though near the T and walkable to Fenway!
Stayed 1 night in Sep 2025

6/10 Okay

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely HATED that there was no parking at the property itself!! D: That really, really sucked!! I also think that this hotel is for VERY fancy people, which is fine and good, but I also felt like I didn't belong because of being just a regular (Midewestern) type person. And there was no free breakfast, which was ABOMINABLE!! Also: I didn't like the TV situation AT ALL because what do you mean you can really only control the TV through a mini iPad?! And also, why did it turn off in the middle of the night?! I need my white noise!!! Additionally: The bathroom expirence was very, very weird, but I made it work. It just sooooo wasn't for me...I really disliked that the shower and toilet were together, but the vanity was separate. The only saving grace of this place is the fact the that it's super close to the MGM at Fenway Theater, which is deadass the only reason why I booked it to begin with!! Overall, I did not really like this place at all due to personal preferences and feeling extremely out of place because of the bougie-ness of what was inside!! For the reasons listed above, I will not be returning to this hotel the next time I'm in Boston.
Stayed 2 nights in Aug 2025

8/10 Good

Robert

Stayed 1 night in Aug 2025

8/10 Good

Joyce

Stayed 1 night in Sep 2025

10/10 Excellent

Perry

Stayed 3 nights in Aug 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Bed was very comfortable. Room was very clean and comfortable.
Stayed 1 night in Sep 2025

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This chain has really figured out how to have a cozy and welcoming hotel. Rooms are spotless and the furniture is so well thought out.
Stayed 1 night in Aug 2025

10/10 Excellent

Michelle

Stayed 2 nights in Aug 2025

8/10 Good

Paul

Stayed 5 nights in Aug 2025