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citizenM Boston Back Bay

4.0 star property

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Lobby
Lobby
Lobby
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Property amenity

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Bar
$125
includes taxes & fees
Jan 1 - Jan 2, 2026

Explore the area

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408 Newbury street, Boston, MA, 02115
  • Place, Newbury Street
    ‪1 min walk‬
  • Place, Northeastern University
    ‪8 min walk‬
  • Place, Fenway Park
    ‪8 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

10.0 out of 10
Exceptional
(2 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed (View)

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM Boston Back Bay

4-star hotel in Fenway–Kenmore
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area. Housekeeping is available on request.
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. This Boston hotel also offers a 24-hour fitness center, multilingual staff, and coffee/tea in a common area.

CitizenM Boston Back Bay is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
CanteenM - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (42 inch wide door)
  • Grab bar in shower (36 inches high)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (34 inches high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • iPad
  • iPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1644 out of 2149 reviews
Rating 8 - Good. 332 out of 2149 reviews
Rating 6 - Okay. 106 out of 2149 reviews
Rating 4 - Poor. 31 out of 2149 reviews
Rating 2 - Terrible. 36 out of 2149 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

6/10 Okay

Angelina

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I rate the staff & service as there are literally no service at all and the staff all have a surly look on their face all the time. I have not met a single polite or happy staff. All of them have the look as if we owe them a living. Horrible experience. As for property condition and facilities - the lift experience is the WORST. One it takes too long to go up to the room and on my last day there (Sunday, 28 Sep), the lift broke down and had to go down 12th floor worth of steps carrying my luggage as i was checking out.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kyra Aberin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most perfect hotel I’ve ever stayed at. So clean, amazing vibe, great staff. I loved how easily accessible everything was!!
Stayed 2 nights in Sep 2025

6/10 Okay

Alan

Liked: Cleanliness, property conditions & facilities
Room was tiny. No coffee maker. Very expensive., controls not intuitive.
Stayed 2 nights in Sep 2025

10/10 Excellent

christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing modern hotel with great staff. Loved everything about it.
Stayed 1 night in Sep 2025

10/10 Excellent

James

Stayed 1 night in Sep 2025

6/10 Okay

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great but the elevator wouldn’t go to our floor on the 12th. We had to take the stairs every time. Same thing happened to another guest who took the stairs with us. It was inconvenient as I just had knee surgery and was a struggle coming back knowing I had to take the stairs. Staff was friendly and our room was clean otherwise.
Stayed 2 nights in Sep 2025

2/10 Terrible

Meredith

Disliked: Cleanliness, amenities
Horrible. Broken elevators the whole time. Tiny uncomfortable rooms. Cold weak showers. Dirty common areas. No parking. Had to park quarter of a mile away. Never never never again.
Stayed 1 night in Sep 2025

6/10 Okay

Matthew

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel itself is very nice besides elevators super slow. There is no parking garage or parking so I wouldn’t stay here again though.
Stayed 2 nights in Sep 2025

8/10 Good

Soo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Andrzej

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a wall to wall bed- felt like a creepy hostel. Also no water, coffee maker promoting board. I can’t believe I got ripped off like this. Room was extremely expensive for what I got
Stayed 1 night in Sep 2025

10/10 Excellent

JONATHAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had several options to choose from close to the Hynes Convention Center, and the price point was ideal. Great room, clean if not a bit sparse on amenities (no cups). Comfy. Love the tech to control the lights and environment via iPad touch.
Stayed 2 nights in Sep 2025

8/10 Good

Hannah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. It is small, but has everything you would need.
Stayed 2 nights in Sep 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and perfect location. The staff was all helpful and responsive. The only complaint o can think of is the lack of non-metered parking options but that is a Boston thing. There are plenty of parking garages in the area
Stayed 1 night in Jul 2025

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

Rosalind, New York

Room is a dorm room setup rather than a hotel room. Not a terrible situation but not preferred if the hotel experience is preferred. Room space is very small space, especially the bed area. Breakfast was very good. Room access not a straight path, had to exit on the 2nd floor to reach the lodging floor.
Stayed 1 night in Sep 2025

10/10 Excellent

Tatiana

Stayed 1 night in Sep 2025

10/10 Excellent

PETER

Liked: Cleanliness, property conditions & facilities, room comfort
Love CM
Stayed 1 night in Sep 2025

10/10 Excellent

Samantha

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really comfortable (and massive!!) bed. Blackout blinds, which really appreciate Compact room but so quiet! Close to everything - walked to Newbury Street. Great location. Shower great. Will 100% stay again when in Boston
Stayed 1 night in Sep 2025

10/10 Excellent

Kwok

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Shaila, Short Hills

Stayed 2 nights in Sep 2025

10/10 Excellent

Marguerette

I was hesitant to stay at this hotel given that I am over 70 and it was clear from the advertising/comments that the main demographic appears to be adults in their early 20s to mid 40s. I am so very glad that I overcame that hesitation and spent three nights at CitizenM Back bay in mid September. First, the location is absolutely perfect—neighborhood is lovely and the T is just across the street. Second, the staff is extraordinary. They are friendly, courteous and very helpful as needed. Third, the room was great. Yes, it is relatively small; however the view over the Charles is gorgeous and they have designed the space very cleverly. You have everything you need—including a very comfortable bed and pillows. Fourth, the public rooms and deck on the second floor are wonderful fun—vibe is great and the artwork is very, very unique (in a good way). Fifth, the breakfast is far superior to any I have had in the US in a decade; it is very similar to breakfasts served in hotels in Europe with eggs, citrus fruit and berries, yoghurt (including vegan), biscuits, cheeses, cold cuts, and so on. Well worth the 14 dollar supplement. So my husband and I are converts and very much look forward to our next stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small rooms, but great for one person for a night. Great lobby area with plenty of room to hang out. Staff was very friendly and helpful.
Stayed 1 night in Sep 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything exceeded my expectations !
Stayed 3 nights in Sep 2025