This property was a nightmare. We had reserved a room months in advance and paid online through expedia. When my wife and I arrived to check in I approached the front desk clerk stating that we have a reservation and need to check in. His response was "I'm sure that you do, but we dont have any room for you". He didnt even ask for a name or look anything up in the computer. I asked how they cannot have a room for us if we already paid and booked one. He responded that the only rooms they have empty have broken windows or broken TVs, and that extended stays are where people to live, and that we cant stay there. Keep in mind that we even called the afternoon prior to make sure everything was good to go with our reservation and also to let them know that we would be checking in late at night, which they told us everything was fine and good with our reservation and late check in time. I asked for a refund and he told us we need to take that up with Expedia, not him. We had an additional night booked there later in the week, so i asked if the second night we had booked would be avaliable. He said no they wont have a room for us availabe for that reservation either. *Again had no idea who we were, never even looked up our name or reservation. So, in the middle of the night we went and found a new hotel to check into. We tried for days to get a hold of a manager to issue a refund with no answer. Eventually we called directly the corporate guest services and FINALLY got a refund.