4/10 Poor
Jessica
Business traveler
Feb 23, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
If you have a common name, be aware
The hotel itself was very clean and modern. The location was convenient and close to all major attractions in Salem which made it easy to walk. The staff were very nice and tried their best to be helpful, but someone had a similar name who was scheduled to check in the same evening. When I was an hour and a half out, I received an alert that I had checked in. When I got to the hotel, the valet asked if I had checked in already in a seperate vehicle. When I got to the front desk, they asked for my ID and charged me for my stay. The amount was incorrect compared to when I booked so I questioned it. Turns out they had checked in the guest with the similar name under my reservation and were charging me for her amount. We, I thought got it squared away and was given keys to a room, which required me having to go back and forth from the desk and room five times before finding out the room number written wasn’t the room I was supposed to be in. Once that was corrected I again went up to my room to walk into a room that was already occupied by the person they checked in under my reservation. I again went back down and re figured out the mix up. Mind you the desk was extremely helpful during all of this. The next day I reconfirmed we still had our room for another night and was assured we did. When I went to leave, my $310 charge was now over $700. They charged me for BOTH rooms. Again, they were very helpful and it was resolved. Just keep an eye on your charges when staying here.
Jessica
Stayed 2 nights in Feb 2025