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The Royal Sonesta Boston

4.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Royal Sonesta Boston

Deluxe Room, 1 King Bed (Panorama) | View from room
Indoor pool
Meeting facility
Deluxe Room, 1 King Bed, Balcony, River View | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
Bar (on property)

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Housekeeping
  • Pet friendly
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
40 Edwin H. Land Boulevard, Cambridge, MA, 02142
  • Museum of Science
    8 min walk
  • Kendall Square
    14 min walk
  • TD Garden
    16 min walk
  • Boston, MA (BOS-Logan Intl.)
    12 min drive

Room options

View all photos for Superior Suite, 1 King Bed (Accessible)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Superior Suite, 1 King Bed (Accessible)

  • 498.2 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed

  • 747.2 sq ft
  • Sleeps 8
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Partial View (River, Hearing)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Double Beds, Accessible, Partial View (River, Hearing)

  • 249.1 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, City View (Hearing)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Double Beds, Accessible, City View (Hearing)

  • 249.1 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Double Beds, Accessible

  • 249.1 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Panorama)

Deluxe Room, 1 King Bed (Panorama) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed (Panorama)

  • 320.2 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, River View

Deluxe Room, 1 King Bed, Balcony, River View | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, Balcony, River View

  • 249.1 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, River View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed, River View

  • 249.1 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed

  • 498.2 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, River View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, River View

  • 249.1 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Accessible

  • 249.1 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Accessible

  • 249.1 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Twin Bed

View from room

Suite, 1 Twin Bed

  • 747.2 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Deluxe Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds

  • 249.1 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Partial View (River)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Partial View (River)

  • 249.1 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, City View

  • 249.1 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Partial View (River)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Double Beds, Partial View (River)

  • 249.1 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, City View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 2 Double Beds, City View

  • 249.1 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, River View (Hearing, Tub)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible, River View (Hearing, Tub)

  • 249.1 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, River View (Hearing, Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible, River View (Hearing, Roll-In Shower)

  • 249.1 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Executive Studio Suite, 1 King Bed

  • 462.6 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Partial View (River, Hearing, Tub)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible, Partial View (River, Hearing, Tub)

  • 249.1 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Partial View (River, Hearing, Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible, Partial View (River, Hearing, Roll-In Shower)

  • 249.1 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing, Roll-In Shower)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible, City View (Hearing, Roll-In Shower)

  • 249.1 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Partial View (River)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Partial View (River)

  • 249.1 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, City View

  • 249.1 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Partial View (River, Hearing)

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible, Partial View (River, Hearing)

  • 249.1 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds

  • 249.1 sq ft
  • Sleeps 1
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed (City Explorer)

Standard Room, 1 Queen Bed (City Explorer) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Standard Room, 1 Queen Bed (City Explorer)

  • 177.9 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Wyndham Boston Beacon Hill

Pool
Pet friendly
Free WiFi
Restaurant
3.9 out of 5, Good, (1846)
The price is $197
per night
$230 total
includes taxes & fees
Dec 11 - Dec 12
Wyndham Boston Beacon Hill

About this property

The Royal Sonesta Boston

Hotel in East Cambridge
Along with an indoor pool, this hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite.
The Royal Sonesta Boston offers 400 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Royal Sonesta Boston features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 28000 square feet (2601 square meters) include conference space. This business-friendly hotel also offers a terrace, concierge services, and an ATM. Onsite parking is available (surcharge).

The Royal Sonesta Boston has designated areas for smoking.

ArtBar - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Studio Cafe & Bakery - This coffee shop serves light fare only. Open daily.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Covered self parking on site (USD 45 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • ArtBar
  • Studio Cafe & Bakery

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 18 meeting rooms
  • 28,000 square feet of conference space
  • Computer station

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible bathtub
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Grab bar in bathtub (34 inches high)
  • Grab bar in shower (34 inches high)
  • Hand-held showerhead
  • Handrails in stairways (36 inches high)
  • Low-height view port in door
  • Magnifying mirror
  • Pool access ramp on site
  • Pool hoist on site
  • Portable bathtub seat
  • Portable shower seat
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 10 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 75.00 per day
  • Resort fee: USD 30.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
Tax ID - C0015760490
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Boston Royal Sonesta Hotel
Boston Sonesta Hotel
Royal Sonesta Boston
Royal Sonesta Boston Cambridge
Royal Sonesta Hotel
Royal Sonesta Hotel Boston
Royal Sonesta Hotel Boston Cambridge
Sonesta Hotel Boston
Cambridge Sonesta Hotel
Sonesta Cambridge
Royal Sonesta Boston Hotel Cambridge
Royal Sonesta Boston Hotel
Sonesta Hotel Cambridge

The Royal Sonesta Boston Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 711 out of 1334 reviews" "
Rating 8 - Good. 276 out of 1334 reviews" "
Rating 6 - Okay. 167 out of 1334 reviews" "
Rating 4 - Poor. 89 out of 1334 reviews" "
Rating 2 - Terrible. 91 out of 1334 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the T, close to the Museum of Science, and close to Duck Tours, with spectacular views of the Charles River!
Stayed 2 nights in Aug 2024

10/10 Excellent

Jamie, Bismarck

Stayed 4 nights in Aug 2024

6/10 Okay

Ekkarat

Traveled with family
Disliked: Staff & service
Stayed 1 night in Aug 2024

6/10 Okay

David

Traveled with family
Quality has slipped over the past few years
Service was very slow at check in and the restaurants. The room carpet was getting tired.
Stayed 1 night in Aug 2024

10/10 Excellent

Eleanor

Traveled with family
I booked this hotel at Hotels.com. Everyone was nice and our unit was cleaned. The only issue was initially, they cannot find my reservation because Hotel.com did not properly send my reservation. So I have to show them my account and they were able to put my reservation in their system. The location of this hotel is near the Charles river so I got a good view. They can use some updating to modernize their hotel. Otherwise, my stay was good
Stayed 2 nights in Aug 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was family friendly, but no pack and play. We had to buy one.
Stayed 3 nights in Aug 2024

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Jordan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. We loved Kaley who helped us with everything! Also needed help with Expedia and got incredible customer service! Thanks to all
Stayed 1 night in Aug 2024

10/10 Excellent

Virginia, Midlothian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places we have stayed in years. We had a panoramic view of the Charles River, which was wonderful. The walkway along the river was great. The food and service in both restaurants was very good, We actually had maid service every day! The only issue we encountered was the lack of ice machines on any floor. Hopefully, that will be rectified shortly.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The view was wonderful!!
Stayed 2 nights in Aug 2024

8/10 Good

Merezabeel

Liked: Cleanliness, staff & service, property conditions & facilities
Not quiet
Stayed 2 nights in Aug 2024

8/10 Good

Mr Colin

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything about the Sonesta - comfortable room, great bars and restaurants, excellent pool facility (which our grandkids loved), friendly approachable staff (particularly at the Source, the Starbucks cafe for breakfast). The one thing that let it down was billing. I left a credit card on arrival but quickly realised that I would get foreign exchange charges if I paid my bills with this card. Within 2-3 hours I asked for the charge card to be changed and, after 5 minutes of to-big and fro-ing, was assured that everything had been changed over to my preferred card. Imagine my surprise and annoyance when, on checking later, that several large charges were in fact registered against the initial card. At this point the fx charges haven’t been assigned to these transactions but it could end up costing me an additional £60-70. Not happy and has marred an otherwise excellent family trip.
Stayed 12 nights in Aug 2024

8/10 Good

Devon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice place in a well located area with accommodating staff
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

JOE

Traveled with family
Liked: Staff & service
Fine Place to Stay
It's ok. We stayed here a few times 10 years ago and it was in much better condition. The furniture and carpets are showing their age. Dirty and in need of replacement and remodelling. The beds are clean and comfy and the vibe in the lobby and bars are good.
Stayed 3 nights in Aug 2024

8/10 Good

Nasim

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Jonathan

Disliked: Staff & service, amenities, property conditions & facilities
Booked a stay through Expedia late at night and when I arrive an Older guys with a bad attitude told me that I needed to wait until 3 in the afternoon for check in. When I told him that my car got blocked in a garage he offered me a room which I had to pay extra for when I had already booked one. The point of the story is that this guy was willing to give me a room as long as I paid extra when I had already booked one through Expedia. These are not good people. He had rooms available, he just wanted to take my money. Not a place that deserves any business.
Stayed 1 night in Aug 2024

8/10 Good

Dominic

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonne arrivée, mauvaise fin.
Je suis arrivée à midi et comme ma chambre était déjà prête, ils m'ont permis de m'y installer sans frais. Très bon service à l'arrivée. À la sortie ma femme a acheté 2 cafés régulier pour 9$ canadien au Café de l'Hotel. Le carton était tellement peu rigide que la pression dessus l'a fait ouvrir; déversant le café brulant dans le véhicle. Arrivée à la sortie du parking, j'ai dû m'obstiner avec un employé qui doutait que j'avais réellement payer le parking. La carte d'accès ne fonctionnait simplement pas pour sortir. Le type m'a traité comme un voleur avant de me laisser sortir. Rendu sur l'autoroute, c'est mon café qui a littérallement ouvert pendant que je conduissait, m'ébouillantant. La fin du voyage a vraiment été très ordinaire. Pour le reste l'hôtel était bien, le personnel courtois sauf le gars du stationnement.
Stayed 1 night in Aug 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Was in a great location !
Stayed 2 nights in Aug 2024

10/10 Excellent

DiMaris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love so clean and nice employee
Stayed 1 night in Aug 2024

6/10 Okay

Julee

Liked: Property conditions & facilities
N/a
Stayed 1 night in Jun 2024

10/10 Excellent

Ross

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room amenities and convenient access to all things historic - parking throughout the city was really confusing, but it was nice to have a designated spot to park with easy in/out privileges. The view was amazing! While the pool wasn’t “kid-fun” enough, it was not the reason why we came. My son asked if we could stay in more Royal Sonesta's when we travel in the future - we just might!
Stayed 5 nights in Aug 2024

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tyrone Deserves a raise. Extremely helpful and friendly
Stayed 1 night in Aug 2024

6/10 Okay

Maxime

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Bewarw the price vs your booking.
They did not Honor at first the price of hotel.com. I did a long 30 minutes lineup to fix it. Told me it was fixed. The next morning at checkout it still wasn't fixed and they charge me 130usd more then the hotel.com booking. I had to send the lady the e-mail proving it and she fixed it. But if I had not thoroughly checked my bill VS my booking I would have been in for a surprise.
Stayed 1 night in Aug 2024