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The Charles Hotel

4.0 star property

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Photo gallery for The Charles Hotel

Front of property
3 restaurants, breakfast, lunch, dinner served; American cuisine
Exterior
Suite, 2 Double Beds (Fellows Suite / Rollaway on request) | 1 bedroom, premium bedding, down comforters, minibar
3 restaurants, breakfast, lunch, dinner served; American cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Housekeeping
  • Pet friendly
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
One Bennett Street, Cambridge, MA, 02138
  • Harvard University
    ‪2 min walk‬
  • Harvard Square
    ‪5 min walk‬
  • Boston University
    ‪4 min drive‬
  • Boston, MA (BOS-Logan Intl.)
    ‪24 min drive‬

Room options

View all photos for Suite, 2 Double Beds (Fellows Suite / Rollaway on request)

Suite, 2 Double Beds (Fellows Suite / Rollaway on request) | 1 bedroom, premium bedding, down comforters, minibar

Suite, 2 Double Beds (Fellows Suite / Rollaway on request)

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Chancellors)

Suite, 1 King Bed (Chancellors) | 1 bedroom, premium bedding, down comforters, minibar

Suite, 1 King Bed (Chancellors)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible

1 bedroom, premium bedding, down comforters, minibar

Room, 2 Double Beds, Accessible

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible

1 bedroom, premium bedding, down comforters, minibar

Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 2 Double Beds

  • 273 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, down comforters, minibar

Deluxe Room, 1 King Bed

  • 273 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Deans)

Suite (Deans) | 1 bedroom, premium bedding, down comforters, minibar

Suite (Deans)

  • 475 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Fellows)

1 bedroom, premium bedding, down comforters, minibar

Suite, 1 King Bed (Fellows)

  • 448 sq ft
  • Sleeps 3
  • 1 King Bed

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$231 total
includes taxes & fees
Mar 3 - Mar 4
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About this property

The Charles Hotel

4-star hotel in West Cambridge
3 restaurants, a full-service spa, and 3 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a snack bar/deli, and a 24-hour business center are onsite.
The Charles Hotel offers 303 accommodations with minibars and safes. Beds feature down comforters and premium bedding. 50-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, The Charles Hotel features a 24-hour fitness center and complimentary bicycles. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's 3 bars/lounges. A computer station is located on site and wired and wireless Internet access is complimentary.

Business amenities at this 4-star property consist of a 24-hour business center, 18 meeting rooms, and coworking spaces. Event facilities measuring 17997 square feet (1672 square meters) include conference space. This business-friendly hotel also offers a library, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge), along with a car charging station. A total renovation of this property was completed in August 2021.

The Charles Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11 AM.
Henrietta's Table - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Noir Bar - This cocktail bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Bar Enza - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Regattabar Jazz Club - This bar specializes in American cuisine and serves light fare only. Reservations are required. Open select days.
Pronto - This bistro specializes in American cuisine and serves breakfast, lunch, and light fare. Open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Filipino, French, Hindi, Indonesian, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Covered self parking on site (USD 50 per day)
  • Covered valet parking on site (USD 55 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 40 for adults and USD 10 to 40 for children
  • 3 bars/lounges
  • 3 restaurants
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bar Enza
  • Henrietta's Table
  • Noir Bar
  • Pronto
  • Regattabar Jazz Club

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Full-service spa
  • Library

Family friendly

  • Free crib
  • Laundry facilities
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 17,997 square feet of conference space
  • 18 meeting rooms
  • 24-hour business center
  • Computer station
  • Coworking space

Outdoors

  • On a river
  • Outdoor furniture

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator (40 inch wide door)
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Renovated entire property - August 2021
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation
An off-leash area is available

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 40 for adults, and USD 10 to 40 for children
  • Covered self parking fee: USD 50.00 per day
  • Covered valet parking fee: USD 55.00 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0015240490
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the spa without adult supervision

Property is also known as

Charles Cambridge
Charles Hotel
Charles Hotel Cambridge
Hotel Charles
The Charles Hotel Hotel
The Charles Hotel Cambridge
The Charles Hotel Hotel Cambridge

The Charles Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 734 out of 1006 reviews
Rating 8 - Good. 181 out of 1006 reviews
Rating 6 - Okay. 49 out of 1006 reviews
Rating 4 - Poor. 22 out of 1006 reviews
Rating 2 - Terrible. 20 out of 1006 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint would be room service menus needs to offer more
Stayed 2 nights in Nov 2024

10/10 Excellent

PINGPING

Traveled with family and small children
Liked: Staff & service, amenities
very old hotel
Stayed 4 nights in Aug 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful and friendly. I did not wait long to check in or out. The location of the hotel is unbeatable. I will not stay anywhere else when I am visiting my children
Stayed 2 nights in Oct 2024

10/10 Excellent

Lindsey

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the hotel. The bed was the most comfortable I’ve even slept in. Room was nice and very clean.
Stayed 1 night in Oct 2024

10/10 Excellent

Karen

Stayed 1 night in Oct 2024

6/10 Okay

Kimberly

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Nov 2024

10/10 Excellent

Yu-jung

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place at unbeatable location.
Stayed 2 nights in Sep 2024

8/10 Good

Honey

Stayed 2 nights in Sep 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Patrick, Clinton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no light leaking through the curtains. Also very quiet.
Stayed 1 night in Aug 2024

10/10 Excellent

Frank

Liked: Amenities
Staff was great!
Stayed 1 night in Oct 2024

10/10 Excellent

Eleanor

Traveled with family
Lovely staff, comfortable room, great location!
Stayed 2 nights in Oct 2024

10/10 Excellent

Laura

Liked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Elise

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Our upgraded room was perfect for our week long stsy
Stayed 7 nights in Oct 2024

10/10 Excellent

Bryan

Stayed 3 nights in Sep 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable.. beautiful plantings and great redyaurant
Stayed 2 nights in Oct 2024

10/10 Excellent

Dr. Bohdan and Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant professional staff. Quiet, sophisticated environment. Very clean, well-maintained room. Wonderful shower; Comfortable bedding. No negatives come to mind.
Stayed 3 nights in Oct 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Carter, Charleston

Stayed 4 nights in Aug 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jeffrey

Stayed 2 nights in Sep 2024

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Cynthia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

DARLENE ANN

Stayed 3 nights in Aug 2024