4/10 Poor
Mark
Traveled with family
Apr 18, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the hotel - it was clean, the room was very nice, and the staff was helpful and friendly.
The reason that I’m rating it as poor is because of greed; I flew in from Canada after having to leave my house at 5:00 am, and my daughter was coming in from a 7:40 am flight from Florida, so we were both exhausted when we arrived. I called the front desk upon arriving and asked for an early check-in, around 11:00. I was told that our room was available, and there would a $50 charge for early check in. I agreed as we needed somewhere to freshen up and relax before our 2:30 pm appointment.
As a room was available, at what appeared to be at no extra expense or inconvenience to the hotel, the Inn then charging a customer $50 (on top of the $345 charge for the night) is just plain greedy in my opinion, and not very “hospitable”.
Although this seems par for the course these days, such as surge pricing for airfare and ride shares, this does not mean it’s ok. Just because you can get away with an extra charge doesn’t mean that it’s acceptable.
I’ll take my business elsewhere, and recommend that travelers find somewhere else to stay that truly understands what “hospitality” means.
Mark
Stayed 1 night in Apr 2025