4/10 Poor
Matthew R
Oct 17, 2024
Booked room, arrived, was told room unavailable due to water damage and we made arrangements to stay at our sister hotel next door (Springhill Suits). Room was a down grade from what was booked and never offered any type of a discount or to make an adjustment to what we had prepaid. If it wasn’t for reaching out to Orbitz the following day, I suspect nothing would have been done by Marriott. PS they also have an undisclosed fee of $5 a day parking. Given my experience, I would recommend staying at Hyatt.
Matthew R
Stayed 6 nights in Oct 2024