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Altezza Arc 1800 Hotel & Spa - ex Mercure

4.0 star property

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Photo gallery for Altezza Arc 1800 Hotel & Spa - ex Mercure

Indoor pool, open 9:00 AM to 8:00 PM, sun loungers
Breakfast and dinner served, French cuisine
Breakfast and dinner served, French cuisine
Garden views, open daily
Couples treatment rooms, body treatments, aromatherapy, sports massages

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub
  • Gym
  • Breakfast available
  • Parking available
  • 24/7 front desk
$236
includes taxes & fees
Dec 12 - Dec 13

Explore the area

View in a map
Village de Charmettoger, Bourg-Saint-Maurice, 73700
  • Place, Les Arcs
    ‪1 min walk‬
  • Place, Peisey-Vallandry Ski Resort
    ‪1 min walk‬
  • Place, Villards (Les Arcs 1800) Ski Lift
    ‪8 min walk‬

Room options

View all photos for Standard Room

Premium bedding, Select Comfort beds, in-room safe, desk

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room

Premium bedding, Select Comfort beds, in-room safe, desk

Superior Room

9.6 out of 10
Exceptional
(7 reviews)
  • 344 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Premium Suite

Premium bedding, Select Comfort beds, in-room safe, desk

Premium Suite

10.0 out of 10
Exceptional
(1 review)
  • 484 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite

Premium bedding, Select Comfort beds, in-room safe, desk

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Double Sofa Bed

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About this property

Altezza Arc 1800 Hotel & Spa - ex Mercure

4-star Bourg-Saint-Maurice hotel steps from Les Arcs
After a day on the slopes, return to Altezza Arc 1800 Hotel & Spa - ex Mercure to dine at the restaurant, drink at the bar/lounge, and enjoy comforts including an indoor pool and a full-service spa. Change of towels is available on request.
Altezza Arc 1800 Hotel & Spa - ex Mercure offers 80 accommodations with espresso makers and safes. Rooms open to balconies. Select Comfort beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Refrigerators and coffee/tea makers are provided. Bathrooms include slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Refrigerators, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Nuxe has 3 treatment rooms including rooms for couples. Services include sports massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.
Have fun with onsite winter activities, including downhill skiing, cross-country skiing, and snowboarding and in warmer months, enjoy archery and ziplining. Indulge in a treatment at the full-service spa or soothe your muscles in one of the 2 hot tubs after a day on the slopes. Altezza Arc 1800 Hotel & Spa - ex Mercure helps provide the perfect ski vacation with ski storage, ski equipment rentals, and ski passes. When the sun goes down, sip après-ski drinks in the hotel's bar.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A computer station is located on site and wireless Internet access is complimentary. This ski hotel also offers an indoor pool, a sauna, and a fitness center. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Altezza Arc 1800 Hotel & Spa - ex Mercure is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 10:00 AM.
Le Jardin Alpin - This restaurant specializes in French cuisine and serves breakfast and dinner. A children's menu is available.
Les Allobroges - This bar overlooks the garden. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Secured, covered self parking on site (EUR 30 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 22 for adults and EUR 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Le Jardin Alpin
  • Les Allobroges

Things to do

  • 18-hole adjacent golf course
  • 2 hot tubs
  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Cross-country skiing
  • Downhill skiing
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubs/equipment
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Library
  • Playground
  • Ropes course
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Snow sports gear
  • Snowboarding
  • Steam room
  • TV in common areas
  • Ziplining

Family friendly

  • Arcade/game room
  • Baby bath
  • High chair
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,691 square feet of conference space
  • 5 meeting rooms
  • Business center
  • Computer station

Outdoors

  • In the mountains
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Couples treatment rooms
  • Facials
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 5 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from April 26 to July 2:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.81 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 10 for children
  • Covered self parking fee: EUR 30 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, ANCV Chèques-vacances, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Pool access available from 9:00 AM to 8:00 PM
Parking height restrictions apply

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hôtel Mercure Arcs 1800 Bourg-Saint-Maurice
Hôtel Mercure Arcs 1800 Bourg-Saint-Maurice
Mercure Arcs 1800 Bourg-Saint-Maurice
Bourg-Saint-Maurice Hôtel Mercure Les Arcs 1800 Hotel
Mercure Arcs 1800
Hotel Hôtel Mercure Les Arcs 1800 Bourg-Saint-Maurice
Hotel Hôtel Mercure Les Arcs 1800
Hôtel Mercure Les Arcs 1800 Bourg-Saint-Maurice
Hôtel Mercure Arcs 1800

Altezza Arc 1800 Hotel & Spa - ex Mercure Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 62 out of 93 reviews
Rating 8 - Good. 21 out of 93 reviews
Rating 6 - Okay. 9 out of 93 reviews
Rating 4 - Poor. 1 out of 93 reviews
Rating 2 - Terrible. 0 out of 93 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Best Hugo spritz
Stayed 1 night in Aug 2025

10/10 Excellent

Jo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Lovely cosy hotel with incredible views.

We loved our stay here. Great communication on arrival instructions before we got there as weren’t familiar with the area and weren’t driving. We got the funicular from bourg saint Maurice and then the free shuttle to the chamotteger stop. It all works very well together timing wise. Then it’s a short walk uphill (bit of a challenges with our suitcases but it was only short). It’s also a short walk down to the main area with a great choice of restaurants some shops and we were in the summer season but a whole host of activities for the kids. The whole hotel had a very cosy vibe with incredible views, definitely worth paying for a room with a view, loved the pool. Everything was clean and well kept,service was very friendly whoever we spoke to. Replen at breakfast was a little slow. there was a good choice and all was tasty just at times we were waiting a while for plates or still water. Room was clean and spacious only criticism was it was a little hot at times, air con would have been useful and it was 2 beds pushed together rather than a double which I don’t find the comfiest and pillow choice wasn’t great they were very soft and no alternatives. We didn’t like the rule where you could only eat there if you were half board the first day we had a LONG day of travel but had to go out and find dinner where as we would have liked to stay at the hotel but didn’t want to eat every night to make it half board. This felt a little money making. Overall we loved our stay.
Stayed 4 nights in Aug 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel but Unclear Booking Terms

We booked a half-board stay at Altezza Arc 1800 Hotel & Spa for our family of four (2 adults, 2 children aged 13 and 16) through Hotels.com. This booking proved to be a source of significant frustration and financial loss due to misleading information and a lack of support from Hotels.com. The hotel contacted us post-booking to inform us that our children's meals were not included in the half-board rate. When we contacted Hotels.com, we were told this was stated in the terms and conditions—a clause we found to be incredibly unclear. The T&Cs mentioned an exclusion for children aged 3-14, but our 16-year-old was not in this age range and could not be booked as an adult on the site. In a written communication, Hotels.com agreed to a refund. They instructed us to pay the hotel directly for the children's meals and submit the invoices for a full refund for the 16-year-old and a partial refund (minus EUR 15) for the 13-year-old. Trusting this agreement, we paid the hotel EUR 518 (EUR 259 per child). Upon our return, Hotels.com reneged on their promise, claiming the hotel had refused the refund. Despite providing all correspondence, invoices, and evidence of their initial agreement, the company has now stated they will not honor the refund. This experience highlights a significant breakdown in communication and customer service. The booking terms were ambiguous, and Hotels.com failed to follow through on a clear written promise, leaving us to bear a substantial and unexpected cost.
Stayed 7 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

6/10 Okay

Isma

Liked: Cleanliness
Disliked: Staff & service
The hotel could use some improvements in refreshments, and while the services are acceptable, there is an excessive level of informality during interactions that does not align with a four-star standard.
Stayed 3 nights in Aug 2025

8/10 Good

Lynsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good!

Lovely dinner, great room, bike storage good, breakfast wasn’t brilliant day 1 (31st Aug) but did improve!
Stayed 3 nights in Jul 2025

10/10 Excellent

Nicole

Stayed 3 nights in Jul 2025

8/10 Good

Robert

Stayed 3 nights in Jul 2025

10/10 Excellent

Marine

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Georgios

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities, nice for kids. Tricky to get to the ski school for kids.
Stayed 7 nights in Feb 2025

10/10 Excellent

Nikola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Really lovely hotel high up on the slopes.. nice room .. reception.. bar ..restaurant and super service
Stayed 1 night in Feb 2025

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning

Beautiful hotel , super friendly staff and gorgeous location
Stayed 4 nights in Feb 2025

4/10 Poor

mehmet

Disliked: Staff & service, property conditions & facilities
Terrible service at the front desk. The staff at th check-in had no clue what they were doing. Lack of English language was another problem. only the gentleman who worked in the afternoons was friendly and knowledgeable. we have been told to chose a dinner time, the silly thing is you have to register for the dinner time every day after 4pm. There was no possibility getting a cup of coffee or anything else until the bar areas was opened at 4pm. of the 3 elevators, only one was working. The buffet at dinner was horrible.You could barely chew the meat, though I have to admit the servers were very friendly. Ultimately,we were so unsatisfied that we decided to leave 2 day earlier than initially booked. Not worth the money.
Stayed 5 nights in Jan 2025

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location. All staff were really friendly and very helpful. Thank you.
Stayed 5 nights in Dec 2024

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant stay. I can certainly recommend this hotel. It has ski-in/ski-out, but it’s not pretty straight forward to find from the first attempt. There is a rental located right next to ski room which I found very convenient . Breakfast offering is decent, however I would love to see more fresh vegetable and fruits offering (there was only cherry tomatoes). There is also nice “eggs station” where chef cooks fried eggs and omelet of your choice as well as freshly cooked pancakes. However there was a “catch” maybe I didn’t see in description of the hotel, but they hold 100€ per night per person as security deposit. So in overall it cost 1000€ for 2 persons per 5 nights. Luckily I had such amount on my card, but still it could be very unpleasant surprise especially you are traveling not alone and for longer period of time. But the good thing is that it got unfrozen once you check out. So in overall solid 4 star hotel with great location.
Stayed 5 nights in Dec 2024

10/10 Excellent

JORGE, chicago

Liked: Cleanliness, staff & service, property conditions & facilities
My stay, surpassed my expectations. The room was amazing, the staff super cool, I would come back anytime!!! Great property!
Stayed 1 night in Aug 2024

10/10 Excellent

christophe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacations
Stayed 1 night in Jul 2024

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, 2 min walk from lift as snow cover wasn’t sufficient for ski in/out.
Stayed 5 nights in Mar 2024

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couple Ski Trip

Fantastic hotel.. went above and beyond.. faultless. Very close to ski lift and short walk to bars etc. will stay again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Simon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at Altezza. Good facilities and excellent proximity to the Charmettoger lift (100m walk) and possible to ski back to the boot room door! A little bit away from other restaurants in Arc 1800 centre. All in all a fantastic 5 night stay!
Stayed 5 nights in Feb 2024

8/10 Good

Ruben

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a good property, a bit pricey for what it is
Stayed 3 nights in Jan 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay! Would come back if we back hete

Very nice hotel, big room comfy bed, great breakfast. Didn’t try dinner as it is quit controversial. Wonderful spa, had great time there after ski. The jacuzzi is too small tho. On peak time, you have to wait . So pick a smart time to go if you want to enjoy the spa.
Stayed 7 nights in Jan 2024

8/10 Good

Graham

Stayed 6 nights in Dec 2023

10/10 Excellent

Filipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely lovely, kind staff, beautiful views, modern and clean facilities. Food is wonderful
Stayed 1 night in Aug 2022

10/10 Excellent

Gina

Stayed 1 night in Aug 2022