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Bournemouth West Cliff Hotel & Spa

3.0 star property

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Photo gallery for Bournemouth West Cliff Hotel & Spa

Lounge
Lounge
Library
Interior detail
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
$62
includes taxes & fees
Jan 5 - Jan 6, 2026

Explore the area

View in a map
7 Durley Chine Road, Bournemouth, England, BH2 5JS
  • Place, Bournemouth Lower Gardens
    ‪9 min walk‬
  • Place, Bournemouth Beach
    ‪9 min walk‬
  • Place, Bournemouth International Centre
    ‪12 min walk‬
  • Airport, Bournemouth (BOH-Bournemouth Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

7.8 out of 10
Good
(39 reviews)
  • 140 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Family Room | Desk, iron/ironing board, free WiFi, bed sheets

Family Room

8.0 out of 10
Very good
(5 reviews)
  • 237 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

9.2 out of 10
Wonderful
(7 reviews)
  • 172 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room

Superior Room | Desk, iron/ironing board, free WiFi, bed sheets

Superior Room

7.4 out of 10
Good
(19 reviews)
  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Quadruple Room

Superior Quadruple Room | Desk, iron/ironing board, free WiFi, bed sheets

Superior Quadruple Room

8.6 out of 10
Excellent
(8 reviews)
  • 237 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Double Room

9.6 out of 10
Exceptional
(11 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Bournemouth West Cliff Hotel & Spa

3-star hotel in Bournemouth City Centre
This hotel features 2 indoor pools, a full-service spa, and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Bournemouth West Cliff Hotel & Spa offers 83 accommodations with hair dryers and complimentary toiletries. 32-inch LCD televisions come with satellite channels. This Bournemouth hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.
2 indoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Bournemouth West Cliff Hotel & Spa features a full-service spa, 2 indoor swimming pools, a hot tub, and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Event facilities measuring 2605 square feet (242 square meters) include conference space. This luxury hotel also offers a fitness center, spa services, and a terrace. Onsite parking is available (surcharge).

Bournemouth West Cliff Hotel & Spa has designated areas for smoking.

English breakfasts are available for a surcharge and are served each morning.
Bournemouth West Cliff Hotel & Spa has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (GBP 10 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available for a fee: GBP 15 for adults and GBP 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 indoor pools
  • Full-service spa
  • Gym
  • Hot tub
  • Sauna
  • Steam room

Family friendly

  • 2 indoor pools
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 2,605 square feet of conference space
  • 5 meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Elevator (79 inch wide door)
  • Grab bar near toilet (39 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 20.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 24 to December 26:
  • Dining venue(s)
  • Fitness facilities
  • Sauna
  • Spa
  • Hot tub
  • Swimming pool
The following facilities are closed on New Year's Eve and New Year's Day:
  • Dining venue(s)
  • Fitness facilities
  • Full-service spa
  • Sauna
  • Hot tub
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 15 for adults and GBP 10 for children
  • Uncovered self parking fee: GBP 10 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Facilities fee: GBP 15 per person, per night and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

Guests under 18 years old are not allowed in the spa

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Bournemouth Hallmark
Bournemouth Hallmark Hotel
Bournemouth Hotel Hallmark
Hallmark Bournemouth
Hallmark Bournemouth Hotel
Hallmark Hotel Bournemouth
Hotel Hallmark Bournemouth
Bournemouth West Cliff
Hallmark Hotel Cliff
Hallmark Bournemouth West Cliff
Hallmark Cliff
Hallmark Hotel Spa Bournemouth
Hallmark Hotel Bournemouth West Cliff
Bournemouth West Cliff & Spa
Bournemouth West Cliff Hotel
Bournemouth West Cliff Hotel Spa
Bournemouth West Cliff Hotel & Spa Hotel
Bournemouth West Cliff Hotel & Spa Bournemouth
Bournemouth West Cliff Hotel & Spa Hotel Bournemouth

Bournemouth West Cliff Hotel & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 337 out of 1002 reviews
Rating 8 - Good. 347 out of 1002 reviews
Rating 6 - Okay. 173 out of 1002 reviews
Rating 4 - Poor. 89 out of 1002 reviews
Rating 2 - Terrible. 56 out of 1002 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Miloud

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

8/10 Good

Philip

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Our family room was a little dated but clean and tidy. Would have been nice to have a small fridge in the room especially during the recent hot weather but otherwise ok. Breakfast was self service which is fine however a fried egg would have been nice instead of scrambled each day. The pool area was very warm and again needs a bit of an update but on the whole our stay was satisfactory.
Stayed 3 nights in Aug 2025

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect! Some people expect to much.

Lovely stay! Large family room. The children enjoyed the swimmimg pool and used it both days. Cheap 24 hour parking. Couldnt fault. Will return.
Stayed 1 night in Sep 2025

2/10 Terrible

Julie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

BASIC BASIC BASIC!!! AVOID! Stick to Premier Inn

Booked two rooms £168 a night, one room for two nights one room for 1 night so over £500 , Firstly Receptionist trying to tell me card had been declined online and I had to pay again! so had to prove that I had paid..not a good start! She also needs to smile a bit, as rude ..first impressions and all that! They also don’t tell you at time of booking that £10 a night for parking so we parked on the road but a bit worried for our car as there was evidence of two car windows smashed! The room was like staff accommodation from the 80’s absolute disgrace, there’s obviously a problem with the roof as damp patches everywhere and trying to cover up rotten wood with bad filling. There must have been a tall person who put the mirror up in the bathroom as I could only see the top of my head in it, I am 5’3, paintwork very tired and need some bleach in that bath!! we only stayed one night, didn’t even check into the other room then booked into a Premier Inn in Cardiff, even had to get out of Bournemouth as the west cliff stressed me out.. this hotel could take some lessons from the premier inn!
Lucky it didn’t rain the night we stayed as this was over the bed
Dirty
Bad filling job
Damp ceiling
Stayed 2 nights in Sep 2025

10/10 Excellent

jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, the staff were amazing, Josh on reception was the first staff member that we met. He could see I was struggling with my cases and came to my rescue. Both myself and my husband have mobility issues. Josh made such a great first impression, and from that moment we were not disappointed. The accessible room was fantastic, the breakfast was second to none. We will definitely be returning, we felt totally pampered.
Stayed 6 nights in Aug 2025

10/10 Excellent

Roger

Stayed 1 night in Aug 2025

8/10 Good

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Kajal

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

8/10 Good

Danielle

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family break

All the staff were great, very friendly and nice to my kids. Pool warm and very nice. Family room spacious, bed comfy, not a great view! Good breakfast but could offer more than scrambled eggs and more fruit. Location is good, short walk to lovely beach.
Stayed 2 nights in Aug 2025

10/10 Excellent

Stephanie

Stayed 4 nights in Aug 2025

4/10 Poor

Jasminder, Feltham

Traveled with family and small children, Traveled with family
Disliked: Staff & service
As a boundless.co.uk member, you get free parking, use of spa and late checkou. Manager at reception demanded money from my daughter as we had booked late checkout (She actually stated that unless we book direct with the hotel, there are no free parking, no free spa service or free late checkout. Told her this was incorrect. When I got home I called Boundless and was told Hotel manager was wrong with every point. Boundless will be contacting the hotel manager receptionist to advise her on the rules. This happened on my nephews 10th birthday and the day was ruined. Boundless.co.uk were brilliant, the lady knew the conditions of Westcliff hotel on her finger tips
Stayed 2 nights in Aug 2025

6/10 Okay

tom

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Very dirty room, we booked large room for four people. Really horrid damp smell that I later realised was the carpet bellow the air conditioning unit, When it kept me up most of the night dripping on to the floor. The room also had visible wet walls and a very cracked ceiling. Staff were really good, and great with the children too. Food was fine. Spa facilities very good. Overall way over priced as there’s no way I’d live in the conditions our room was in.
Stayed 1 night in Aug 2025

8/10 Good

Edemi

Liked: Cleanliness, staff & service, property conditions & facilities

Staycationing in Bournemouth 😍

It was amazing and a walking distance to the sandy beach which was a pleasant surprise. Breakfast was lovely and varied. The room was a good size and lovely however my husband and I got two single beds in our room which was unexpected. The shower space was small with a bar on the side which my husband bumped into. It was our first trip to Bournemouth and we enjoyed it. Thank fully, it was not during the heatwave otherwise the fans would not have been adequate. There is need to install AC in the rooms. It was not clear on the hotel website that we had to pay to use the spa. The hotel said Westcliff hotel and spa. The spa experience was pleasant but it needs to be stated clearly that there is an additional cost for the spa. Staff at the hotel and spa were lovely. We were there for two nights but I was allowed to use the spa day ticket for two days. The room was clean and eco friendly. We forgot to redeem the £5 voucher on food and drinks when don’t have your room cleaned for short stays. Best hotel chips that my husband has had in a while. 😃
The hotel garden
The sandy beach
Stayed 2 nights in Aug 2025

4/10 Poor

Alfred

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Barbara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been several times always a pleasure
Stayed 4 nights in Aug 2025

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay

Lovely welcome from the team. Room was a very good size and well equipped. Clean and well presented grounds and pool. Good quality breakfast. Would recommend!
Stayed 1 night in Aug 2025

10/10 Excellent

Daryl

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, unfortunately was unable to cater for my dietary needs, was unable to get poached eggs for breakfast in the morning.
Stayed 2 nights in Aug 2025

4/10 Poor

L

Disliked: Staff & service

Fire alarm nightmare

We stayed in a family room which was spacious and was suitable for our needs. Decor and furnishings looked a bit tired but seemed clean. The major problem was in the early hours of the morning when we were all awoke by the fire alarm. I understand this happens but the fact we didn’t see any member of staff after 30 minutes of waiting outside with other guests was pretty poor. Eventually the alarm stopped and another guest told us they had heard that one of the hotel staff had disconnected the alarm as it was the only way to stop the sound. We apprehensively went back to our room to try and sleep before our early departure. It was pretty unnerving knowing that if there was a fire the alarm was disabled. In the morning no member of staff apologised or explained what had happened. Really disappointed we had wasted our our saved hotel rewards on such an awful nights sleep. Basic communication and an apology would have gone a long way to resolving this.
Stayed 1 night in Aug 2025

8/10 Good

Vinoda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and helpful. I was very welcome and i was a bit early, as soon as my room was ready a nice women at the reception was calling to inform me that my room was ready. We had dinner at the hotel and staff and manager was very kind. Food was delicious compliment to the chef. We had a lovely weekend.
Stayed 1 night in Aug 2025

10/10 Excellent

Tuvia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pleasant walk down to the local beach Great facilities and bar - a pool table or darts would make it perfect
Stayed 2 nights in Aug 2025

6/10 Okay

Valentine

Stayed 1 night in Aug 2025