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Bournemouth Carlton Hotel, BW Signature Collection

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Bournemouth Carlton Hotel, BW Signature Collection

Outdoor wedding area
Bar (on property)
Beach nearby
2 indoor pools, seasonal outdoor pool, sun loungers
Lounge

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Pool
    Pool
  • Parking available
    Parking available

Explore the area

Map
East Overcliff, Dorset, Bournemouth, England, BH1 3DN
  • Bournemouth Beach
    4 min walk
  • Russell-Cotes Art Gallery and Museum
    6 min walk
  • Bournemouth Pavillion Theatre
    9 min walk
  • Bournemouth (BOH-Bournemouth Intl.)
    12 min drive

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View | Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Double Bed, Non Smoking, Sea View

  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Twin Bed, Non Smoking

  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite, 1 Double Bed, Non Smoking, Sea View (with Sofabed)

Suite, 1 Double Bed, Non Smoking, Sea View (with Sofabed) | Desk, iron/ironing board, rollaway beds, free WiFi

Suite, 1 Double Bed, Non Smoking, Sea View (with Sofabed)

  • 861 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Balcony, Sea View (with Sofabed)

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, 1 Double Bed, Balcony, Sea View (with Sofabed)

  • 861 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Combined shower/tub, free toiletries, towels

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking, Sea View

In-room business center

Superior Room, 1 Double Bed, Non Smoking, Sea View

  • 527 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Combined shower/tub, free toiletries, towels

Standard Room, Multiple Beds, Non Smoking

  • 258 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

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About this property

Bournemouth Carlton Hotel, BW Signature Collection

3-star hotel in Bournemouth City Centre
At Bournemouth Carlton Hotel, BW Signature Collection, spend the day on the nearby beach or relax by one of the hotel's 2 indoor swimming pools.
Bournemouth Carlton Hotel, BW Signature Collection offers 76 accommodations with complimentary bottled water and coffee/tea makers. 32-inch LCD televisions come with satellite channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Bournemouth hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 indoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a fitness center.
Bournemouth Carlton Hotel, BW Signature Collection features 2 indoor swimming pools, a fitness center, and a seasonal outdoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This beach hotel also offers a terrace, barbecue grills, and a garden. Parking is available onsite for a surcharge.

Bournemouth Carlton Hotel, BW Signature Collection is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 7:30 AM and 10:00 AM and on weekends between 8:00 AM and 10:30 AM.
Bournemouth Carlton Hotel, BW Signature Collection has a restaurant on site.
24-hour room service is available.

Languages

Czech, Dutch, English, French, Italian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (GBP 20 per day)

Food and drink

  • English breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 14.95 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 2 indoor pools
  • Gym
  • Seasonal outdoor pool

Family friendly

  • 2 indoor pools
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The property is closed between November 5 and March 25.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15.00 per pet, per night
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per stay
Cribs (infant beds) are available for GBP 5.0 per stay

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 14.95 per person
  • Uncovered self parking fee: GBP 20 per day
  • Pet fee: GBP 15.00 per pet, per night
  • Crib (infant bed) fee: GBP 5.0 per stay
  • Rollaway bed fee: GBP 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The seasonal pool will be open from April 18 to October 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Bournemouth Carlton
Carlton Bournemouth
Menzies Hotels Bournemouth
Menzies Hotels Bournemouth Carlton
Menzies Hotels Carlton
Menzies Hotels Carlton Hotel
Menzies Hotels Carlton Hotel Bournemouth
Carlton Hotel Bournemouth
Hotel Menzies Carlton
Menzies Carlton Bournemouth
Hallmark Hotel Bournemouth Carlton
Hallmark Hotel Carlton
Hallmark Bournemouth Carlton
Hallmark Carlton
Hallmark Hotel Bournemouth Carlton
S. Bournemouth Carlton Opco Limited
Bournemouth Carlton BW Signature Collection
Bournemouth Carlton Hotel, BW Signature Collection Hotel
Bournemouth Carlton Hotel, BW Signature Collection Bournemouth

Bournemouth Carlton Hotel, BW Signature Collection Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 244 out of 929 reviews" "
Rating 8 - Good. 364 out of 929 reviews" "
Rating 6 - Okay. 197 out of 929 reviews" "
Rating 4 - Poor. 80 out of 929 reviews" "
Rating 2 - Terrible. 44 out of 929 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Pros and cons
The communal parts of the hotel are spotless, and welcoming, and staff were lovely too. Unfortunately the family room we were given was in a very tired part of the hotel, and was too warm, had a mouldy smell and the beds had seen better days. We had to sleep with the windows open and awoke to the smell of a long time dead seagull outside the room. Not great, but family members had a sea view room which was modern and comfortable, and A/C, so we were maybe unlucky. Breakfast was great, and the location is fab for the beach.
Stayed 1 night in Aug 2024

6/10 Okay

Sharon

Disliked: Staff & service, property conditions & facilities
I will not come again
Stayed 2 nights in Aug 2024

10/10 Excellent

Laszlo

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Laura

Liked: Cleanliness, staff & service, amenities
The hotel had beautiful gardens and a lovely outdoor pool. The inside pool was lovely and warm but there was some maintenance. Sauna and hot tub not working. Our family room was clean and very large but unfortunately the shower didn't work, which was very disappointing.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Huge suite with balcony, but let down slightly by fading decor, dirty carpets and ripped curtains.
Stayed 2 nights in Aug 2024

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Lindsay

Stayed 4 nights in Jul 2024

6/10 Okay

Brian

Traveled with family
Stayed 3 nights in Jul 2024

8/10 Good

steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location within walking distance to the beach, excellent transportation links for both train and bus. Great value for money with very friendly team members whom made us feel welcome throughout our stay
Stayed 3 nights in Jul 2024

10/10 Excellent

Miles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didnt like the amount of people descending on the hotel on Saturday we wanted a nice relaxing afternoon around the pool. Wel you could not get anywhere near a sunbed for the place was took over by a load of dancing we love dancing but not when it goes on for hours we were very disappointed we have been coming to this hotel for years but we will not be coming again if someone would have said on Saturday the hotel will be taken over by a load of dancers then it would have been our choice to book the hotel
Stayed 3 nights in Jun 2024

8/10 Good

Anna

Liked: Staff & service
Disliked: Property conditions & facilities
A decent value hotel only a few mins walk from central bournmouth. Its all a bit run down however and the bar is terrible (drinks left for hours on tables and no juice available whatsoever!). Otherwise, staff try hard to be helpful and its is a welcoming place.
Stayed 4 nights in Jun 2024

10/10 Excellent

Joe

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Asilahon

Stayed 1 night in Jun 2024

8/10 Good

Matthew

Liked: Room comfort
Suite was dated and in need of redecoration, but with 2 balconies boasted outstanding views. Air con didn't pump out cold air, and even on full fan speed did little to move the air around. Breakfast was delivered to the room and was excellent, other than the fact that this premium hotel no longer serves champagne by the glass! Luckily I added an addendum to the breakfast request that under no circumstances should prosecco be substituted for champagne.
Stayed 1 night in Jun 2024

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night getaway
The view was fab. All the staff were very friendly nothing to much trouble. Food & service good. We parked out on the road which work well for us. The only issue in room was the water pressure for shower, bath etc they tried to rectify but no success. We enjoyed our two night staff. The Hotel could do with a bit of tlc.
Stayed 2 nights in Jun 2024

10/10 Excellent

Oluwafikayo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Jayne

Liked: Cleanliness, amenities, property conditions & facilities
Loved the hotel - great location and friendly staff
Stayed 3 nights in Jun 2024

6/10 Okay

David

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
All the staff were pleasant and as helpful as hotel policies would allow them to be. We checked in after 6pm and had issues with the bathroom straight away (the stopper in the bath was stuck closed, the cold water pressure was non-existent making showers impossible unles you had asbestos skin, and the toilet did not flush properly). These items were reported immediately, but we had to wait until the following day dor maintenance to come look. Additionally, the in rook facilities lacked a fridge. When we asked for one we were informed there would be a £15 charge to provide the fridge. I was able to get the fridge charge waived at checkout after mentioning the issues with the rooms. Another problem with this hotel, is that their pool is only open from 9:30am to 6pm daily. This is a hotel in a seaside resort town, who would stay at the hotel pool when you have one of the U.K.'s best beaches a 2 minute walk away? We aere hoping to make use of the piol in the evenings after dinner but this was not possible, had we known this in advance, we would NOT have booked this hotel!!!
Stayed 4 nights in Jun 2024

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Great location, friendly staff
I stayed at the Carlton with my 9 year old daughter. We had a lovely time. As others have said, parts of it are a bit tired and some of the communal areas (particularly the outside terraces) were a bit grubby. But we found our room very clean and comfortable. The staff were friendly and helpful. To quote my daughter "the breakfast was awesome". The location was great, right on the beach, and a short walk to Bournemouth pier. I would stay here again.
Stayed 2 nights in May 2024

6/10 Okay

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad but room for improvement
Nice sea view from room. Big television but needs modernization. No safe or fridge in Room. Pressure in bath was very low. It took me a whole hour to run a bath.
Stayed 3 nights in May 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel with stunning views
We had such a wonderful time, our seaview rooms were beautiful, lovely location right on the beach, lovely indoor and outdoor pools, plenty of sunbeds, lots of seating areas, very friendly staff, so helpful with my disabled dad, really loved this hotel, our bed was so comfortable, plenty of tea and coffee in the room, i dont think i would pay for breakfast again, went at 9am and not much left, you had so much choice on buffet menu but no eggs,hashbrowns, hot pastries, shame because hotel was nearly perfect, thanks for a great stay apart from that, would 100% recommend
Stayed 1 night in May 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Everything was lovely except for the fact sauna was out of service and inside pool was occupied with kids swimming lessons being held there
Stayed 2 nights in May 2024

8/10 Good

Julie

Liked: Cleanliness, property conditions & facilities, room comfort
Nice sea view room
Room 215, nice sea view room, plenty of space.
Stayed 1 night in May 2024

6/10 Okay

Brian

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole hotel is shabby. The pool looked as though it had never been cleaned. Very disappointing and nowhere near as nice as the photos suggested.
Stayed 1 night in May 2024