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Hermitage Hotel OCEANA COLLECTION

4.0 star property

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Photo gallery for Hermitage Hotel OCEANA COLLECTION

Classic Family 4 Room | In-room safe, desk, iron/ironing board, free WiFi
Classic King or Twin Room | In-room safe, desk, iron/ironing board, free WiFi
View from room
Bar (on property)
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • 24/7 front desk
  • Pet friendly

Explore the area

Map
Exeter Road, Bournemouth, England, BH2 5AH
  • Bournemouth International Centre
    ‪1 min walk‬
  • Bournemouth Pavillion Theatre
    ‪3 min walk‬
  • Bournemouth Beach
    ‪3 min walk‬
  • Bournemouth (BOH-Bournemouth Intl.)
    ‪14 min drive‬

Room options

View all photos for Classic King or Twin Room

Classic King or Twin Room | In-room safe, desk, iron/ironing board, free WiFi

Classic King or Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Sea View Double Room

Sea View Double Room | In-room safe, desk, iron/ironing board, free WiFi

Sea View Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double Room

Classic Double Room | In-room safe, desk, iron/ironing board, free WiFi

Classic Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic King or Twin Room

Classic King or Twin Room | In-room safe, desk, iron/ironing board, free WiFi

Classic King or Twin Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Family 5 Room

Classic Family 5 Room | In-room safe, desk, iron/ironing board, free WiFi

Classic Family 5 Room

  • Sleeps 5
  • 1 Double Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Sea View Family 3 Room

Sea View Family 3 Room | In-room safe, desk, iron/ironing board, free WiFi

Sea View Family 3 Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Sea View Family 3 Room

Sea View Family 3 Room | In-room safe, desk, iron/ironing board, free WiFi

Sea View Family 3 Room

  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Luxury Suite

Luxury Suite | In-room safe, desk, iron/ironing board, free WiFi

Luxury Suite

  • 409 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Family 4 Room

Classic Family 4 Room | In-room safe, desk, iron/ironing board, free WiFi

Classic Family 4 Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds OR 1 King Bed

View all photos for Classic Single Room

Classic Single Room | In-room safe, desk, iron/ironing board, free WiFi

Classic Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Family 3 Room

Classic Family 3 Room | In-room safe, desk, iron/ironing board, free WiFi

Classic Family 3 Room

  • Sleeps 2
  • 1 Double Bed and 1 Twin Sofa Bed OR 1 King Bed

View all photos for Sea View King or Twin Room

Sea View King or Twin Room | In-room safe, desk, iron/ironing board, free WiFi

Sea View King or Twin Room

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Compact Double Room

Compact Double Room | In-room safe, desk, iron/ironing board, free WiFi

Compact Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Sea View Suite

Sea View Suite | In-room safe, desk, iron/ironing board, free WiFi

Sea View Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room with Sea view

Twin Room with Sea view | In-room safe, desk, iron/ironing board, free WiFi

Twin Room with Sea view

  • Sea view
  • Sleeps 1
  • 1 Twin Bed

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The price is $122
per night
$146 total
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About this property

Hermitage Hotel OCEANA COLLECTION

4-star Bournemouth hotel, connected to a shopping center in Bournemouth City Centre
At Hermitage Hotel OCEANA COLLECTION, spend the day playing on the nearby beach then return to dine at one of the hotel's 2 restaurants.
Hermitage Hotel OCEANA COLLECTION offers 76 accommodations with laptop-compatible safes and coffee/tea makers. A pillow menu is available. 32-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a business center and 3 meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 775 square feet (72 square meters) include conference space. This beach hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Guests can use the indoor pool and outdoor pool at a partner property. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hermitage Hotel OCEANA COLLECTION is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:30 AM and 9:30 AM and on weekends between 8:00 AM and 10:00 AM.
Thomas Hardy - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
The Lounge - This restaurant serves lunch only. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Languages

English, German, Italian, Polish, Portuguese, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 14 per day)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 15.95 for adults and GBP 7.95 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • The Lounge
  • Thomas Hardy

Things to do

  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Art supplies
  • Children's dinnerware
  • Highchair
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 775 square feet of conference space
  • Business center

Outdoors

  • Beach loungers
  • Beach umbrellas
  • On the bay
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Ballroom
  • Built in 1850
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property will be renovating from January 27 2025 to April 13 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per night, plus a deposit of GBP 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are available for GBP 6.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 15.95 for adults and GBP 7.95 for children
  • Self parking fee: GBP 14.00 per day
  • Pet deposit: GBP 50 per stay
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 6.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and outdoor lighting

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Property is also known as

Hermitage Bournemouth
Hermitage Hotel Bournemouth
Hermitage Hotel OCEANA COLLECTION Bournemouth
Hermitage OCEANA COLLECTION Bournemouth
Hermitage OCEANA COLLECTION
Hermitage Oceana Collection
Hermitage Hotel OCEANA COLLECTION Hotel
Hermitage Hotel OCEANA COLLECTION Bournemouth
Hermitage Hotel OCEANA COLLECTION Hotel Bournemouth

Hermitage Hotel OCEANA COLLECTION Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 373 out of 956 reviews
Rating 8 - Good. 323 out of 956 reviews
Rating 6 - Okay. 158 out of 956 reviews
Rating 4 - Poor. 66 out of 956 reviews
Rating 2 - Terrible. 36 out of 956 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Shane

Liked: Cleanliness, staff & service
Nice place and great area but the smallest bed. Rapid for a king but that was no king and we are both over 6 foot. We didn’t have time to say anything as we were staying one night . There seems to be a massive range in the types of room but we paid over 130 for one night plus 14 parking and really we could have done better in another hotel.
Stayed 1 night in Dec 2024

8/10 Good

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Feliciano

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
The Hermitage Hotel is an old hotel that has seen better times. The hotel is refurbishing the rooms, we were at the 4th floor and rooms are great: new, extremely clean and very comfortable. The worst part of the hotel is the breakfast and poor service that is offered: lack of staff, ham with mould, cheese that is so overdue that the corners are lifting due to dryness. When pointed out to the service, the shrug their shoulders, didn’t say anything and left (the cheese/ham stayed, not sure if they removed them later). Similarly with pastry: had to ask repeatedly to refill the pastry board. In summary, an hotel that is trying to upgrade, which is good. My advice will be to train the staff and the chef in the breakfast.
Stayed 2 nights in Dec 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly hotel in great location for shopping and beaches
Stayed 1 night in Dec 2024

10/10 Excellent

abi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely rooms
Room was lovely and clean, recently refurbished I believe. Bathroom was excellent
Stayed 1 night in Dec 2024

4/10 Poor

Lubos

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not a 4 star
I generally don’t have the need to review hotels, but on this occasion, I did an exemption. Not sure, how this is a 4 star hotel. Very basic for £170 a night room. 2nd floor closed for refurbishment and very noisy until late. The highlight of the visit was the young lad at the reception Connor.
Stayed 1 night in Nov 2024

6/10 Okay

Mick

Stayed 2 nights in Nov 2024

8/10 Good

Kelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Nov 2024

6/10 Okay

Rhiannon

Liked: Cleanliness, staff & service
Convenient location but dated room, damaged bath and slight musty smell. Does the job and not bad value for the price. Staff were very friendly.
Stayed 1 night in Nov 2024

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastically Located
Was given a quirky room at first (tv on a bracket on the wall which didn’t swivel so couldn’t watch from the bed and the only chair was below the tv, no place to put kettle unless on a very small table next to the bed (kettle tray bigger than table) and no sockets anywhere other than by the bed so my wife wouldn’t be able to dry hair anywhere near a mirror). On mentioning some of this to the staff, they understood and moved us to a different room. This room was huge compared to last one, and we had a great night’s stay. Breakfast was a buffet and tasty. Every member of staff we spoke to or saw was helpful and nice. Great location but parking was unavailable unless you were there early, or guaranteed if you booked direct with the hotel. Other deals available also, but only if you booked direct with the hotel. If going to Bournemouth, this is a great location as right at the bottom of the town by the beach, gardens, BIC and Pavilion.
Stayed 1 night in Nov 2024

6/10 Okay

William

Liked: Cleanliness, staff & service, room comfort
Noisy central heating pipes.
Great location and huge room. But, no room in car park. Had to pay to park in multi storey 5 minutes walk away. Also, central heating system made a loud noise - air in system? - which did not allow for a restful, quiet night's sleep.
Stayed 1 night in Nov 2024

4/10 Poor

Ujas

Traveled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
We have stayed there for birthday party. Location is great but staff service were unexpected for hotel like this. I called reception in night for towels and toilet tissue so the guy was in night shift at reception he told me come nd pick up from downstairs and when I asked them I have a headache because I was outside for long time I can’t able to come he said I will come then didn’t show up. In morning I woke up at 11 and check out time was 11. Reception called for check out I explained my condition to other guy at reception to give me an hour I don’t mind to pay because I have to get ready for checkout. He was like sorry but housekeeping is at door I can’t make it and then I told about the guy who was talking on phone in night when I requested for towels and tissue then he just completely ignored conversation and told me I can’t give you an extra one hour check out time is 11. Location wise it was good but all is matters staff behaviour and manager responsibility. In case of staff and manager responsibility and behaviours I would rate 1 out of 5. Hope you guys have great day

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t stipulated in the booking that we had to pay for parking. It usually is free for guests but NOT if booked through a third party. Breakfast selection was good. We had selected a premium room, but I’m not sure if that was what we got. It looked nothing like the photos on the site. Otherwise the property is good value for money and conveniently situated.
Stayed 1 night in Nov 2024

8/10 Good

Natalie

Stayed 1 night in Nov 2024

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A friendly helpful staff, happy to help.
Stayed 1 night in Oct 2024

8/10 Good

Kristyna

Stayed 1 night in Oct 2024

6/10 Okay

Chandice Chevelette

Traveled with family and small children
Liked: Staff & service
Restaurant staff are very friendly and welcoming. There is construction on the building which we were not informed when we booked. We had the first floor suite but it was too noisy and lots of banging which scared my little boy. The reception was helpful but quite rude when we asked for another room.
Stayed 2 nights in Sep 2024

8/10 Good

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Barrie

Liked: Staff & service
Refurbished rooms very good, other rooms looking tired. Majority of staff very good. Hotel ideally placed for beach and town centre. Would stay again.
Stayed 5 nights in Sep 2024

8/10 Good

Clare, Seaford

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Paul

Stayed 2 nights in Sep 2024

2/10 Terrible

Saakshi

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst hotel experience ever! I recently stayed at this property with my kids and with no doubt was a horrible experience through out. To begin with, the room was not clean by any standards - the bedsheet was evidently reused without wash as it had sand all over the bed. The tap water was pale yellow. And the staff was the worst part of the experience - as they seemed busy pushing charges instead of meeting basics of customer service standards. Finally, the parking measures are worst to a different standard - as they just sent me a parking fine for parking my car while I was trying to check in. I highly recommend families to avoid staying in this hotel!
Stayed 1 night in Aug 2024

4/10 Poor

Jordi

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay, to be fair, it doesn’t truly feel like a 4-star hotel. There were spiderwebs on the ceiling, and the toilet sink was broken. The receptionist lady was lovely. It’s a shame because the location is amazing. However, it doesn’t have a pool on-site. You have to go to another hotel, which is a 20-minute walk away, to use their pool. That’s not very convenient.
Stayed 2 nights in Aug 2024