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The Cumberland Hotel - OCEANA COLLECTION

4.0 star property

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Photo gallery for The Cumberland Hotel - OCEANA COLLECTION

Exterior
Lobby
Double Room, Balcony, Sea View | 1 bedroom, desk, iron/ironing board, free WiFi
Indoor pool, outdoor pool, pool umbrellas, sun loungers
Double Room, Balcony, Sea View | View from room

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Room service
$83
includes taxes & fees
Nov 24 - Nov 25

Explore the area

View in a map
27 East Overcliff Drive, Bournemouth, England, BH1 3AF
  • Place, Bournemouth Beach
    ‪4 min walk‬
  • Place, Bournemouth Pavillion Theatre
    ‪13 min walk‬
  • Place, Bournemouth International Centre
    ‪16 min walk‬
  • Airport, Southampton (SOU)
    ‪46 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Double Room

7.2 out of 10
Good
(10 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard Single Room

  • Sleeps 1

View all photos for Compact Double Room

Compact Double Room | 1 bedroom, desk, iron/ironing board, free WiFi

Compact Double Room

7.4 out of 10
Good
(3 reviews)
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Crash Pad Single Room

Crash Pad Single Room | 1 bedroom, desk, iron/ironing board, free WiFi

Crash Pad Single Room

  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Double or Twin Room

8.0 out of 10
Very good
(5 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Family Room for 3

1 bedroom, desk, iron/ironing board, free WiFi

Standard Family Room for 3

  • Sleeps 3

View all photos for Standard Double Room

1 bedroom, desk, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

View all photos for Standard King or Twin Room

1 bedroom, desk, iron/ironing board, free WiFi

Standard King or Twin Room

  • Sleeps 2

View all photos for Standard Single Room

Standard Single Room | 1 bedroom, desk, iron/ironing board, free WiFi

Standard Single Room

  • 108 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite with Sea View and Balcony

1 bedroom, desk, iron/ironing board, free WiFi

Suite with Sea View and Balcony

  • Sleeps 2

View all photos for Compact Single Room

1 bedroom, desk, iron/ironing board, free WiFi

Compact Single Room

  • Sleeps 1

View all photos for Superior Double Room with Ocean View and Balcony

1 bedroom, desk, iron/ironing board, free WiFi

Superior Double Room with Ocean View and Balcony

  • Sleeps 2

View all photos for Compact Double Room

1 bedroom, desk, iron/ironing board, free WiFi

Compact Double Room

  • Sleeps 2

View all photos for Ocean Front Family Room of 3 with Balcony

1 bedroom, desk, iron/ironing board, free WiFi

Ocean Front Family Room of 3 with Balcony

  • Sleeps 3

View all photos for Ocean Front Double Room with Balcony

1 bedroom, desk, iron/ironing board, free WiFi

Ocean Front Double Room with Balcony

  • Sleeps 2

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About this property

The Cumberland Hotel - OCEANA COLLECTION

4-star hotel in Bournemouth City Centre
Spend the day relaxing on the beach or pampering yourself at The Cumberland Hotel - OCEANA COLLECTION's full-service spa.
The Cumberland Hotel - OCEANA COLLECTION offers 108 accommodations with coffee/tea makers and hair dryers. Plasma televisions come with digital channels. Bathrooms include bathtubs or showers and complimentary toiletries.

This Bournemouth hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An indoor pool and an outdoor pool are on site.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages.
In addition to a full-service spa, The Cumberland Hotel - OCEANA COLLECTION features an indoor pool and an outdoor pool. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a business center and 4 meeting rooms. Event facilities measuring 1970 square feet (183 square meters) include a conference center. This Art Deco hotel also offers spa services, a terrace, and multilingual staff. Guests can use the indoor pool, outdoor pool, and health club at a partner property. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

The Cumberland Hotel - OCEANA COLLECTION is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:30 AM and 9:30 AM and on weekends between 8:00 AM and 10:00 AM.
Mirabelle - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Bar Ventana Grand Cafe - This poolside brasserie specializes in British cuisine and serves brunch, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (GBP 12 per night)
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 15.95 for adults and GBP 7.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Bar Ventana Grand Cafe
  • Mirabelle

Things to do

  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Children's dinnerware
  • High chair
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 4 meeting rooms
  • Business center
  • Computer station
  • Conference center (1,970 square feet of space)

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Thai massages

Accessibility

  • Elevator

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1937
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with digital channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 20.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from January 23 2026 to January 26 2026 (dates subject to change):
  • One of the swimming pools
  • Spa
The following facilities will be closed during January, February, March, April, December, and November:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per night, plus a deposit of GBP 50 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are available for GBP 6.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 15.95 for adults and GBP 7.95 for children
  • Self parking fee: GBP 12.00 per night
  • Pet deposit: GBP 50 per stay
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Crib (infant bed) fee: GBP 6.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 18 years old are not allowed in the swimming pool without adult supervision

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Cumberland Bournemouth
Cumberland Hotel Bournemouth
Cumberland Hotel OCEANA COLLECTION Bournemouth
Cumberland OCEANA COLLECTION Bournemouth
The Cumberland Hotel - OCEANA COLLECTION Hotel
The Cumberland Hotel - OCEANA COLLECTION Bournemouth
The Cumberland Hotel - OCEANA COLLECTION Hotel Bournemouth

Reviews

The Cumberland Hotel - OCEANA COLLECTION Reviews

7.8

Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 328 out of 1000 reviews
Rating 8 - Good. 358 out of 1000 reviews
Rating 6 - Okay. 171 out of 1000 reviews
Rating 4 - Poor. 87 out of 1000 reviews
Rating 2 - Terrible. 56 out of 1000 reviews

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Carole

Stayed 2 nights in Aug 2025

8/10 Good

Jacqueline

Traveled with partner
Food excelllent All staff friendly and helpful The hotel has let itself down by having very old beds that should be pensioned off our bed had springs making the bed lumpy and very uncomfortable I was told the hotel was full so could not be moved. The evening before we left I was told we could have had a mattress topper
Stayed 4 nights in Aug 2025

6/10 Okay

Julie

Traveled with family
Liked: Staff & service
The hotel could benefit from an update, rooms very tired and skme areas in need of a good clean
Stayed 2 nights in Aug 2025

6/10 Okay

Jasvinder

Stayed 1 night in Jul 2025

2/10 Terrible

Valentin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
noisy and you cannot sleep properly
Stayed 1 night in Aug 2025

10/10 Excellent

matt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family trip - wonderful friendly service

Wonderful Family Stay – Highly Recommend! We had a fantastic two-night family break at the Cumberland Hotel. We booked a family room with a king-size bed and bunk beds, and used Tesco Clubcard points which was a great bonus. We arrived just before check-in, easily found parking, and were warmly welcomed. Although our room wasn’t quite ready, we were invited to use the outdoor pool – a real treat on a sunny day! The pool was clean, well-staffed, and perfect for families. Huge thanks to Ali and Sophia, who looked after us for the whole trip with big smiles and great service. Our sea-view family room was spacious, spotless, and freshly decorated. The view from the balcony was stunning, and the in-room fridge was a brilliant touch for families. The bathroom was modern, though the shower pressure could be improved. Breakfast was another highlight. The buffet was hot, fresh, and constantly topped up. Franck, (age 82 was a gem) who served us, was an absolute star – even warming pancakes for our girls! The Friday night fireworks was amazing! A great bonus: guests can use facilities at other Oceana hotels. We enjoyed both outdoor pools and even used the indoor pool next door. Classic, friendly service like this is rare – every member of staff was lovely, a real credit to the team. We had a brilliant holiday and can’t wait to return!
Pool
View from 4th floor sea view family room
Friday night fireworks - best view!
Stayed 2 nights in Aug 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

2/10 Terrible

Kathleen

Stayed 2 nights in Jul 2025

2/10 Terrible

Kathleen

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst hotel in the country and possibly world

A filthy, old hotel run by people who clearly show what they think of their customers by the experience they provide. Worst hotel experience of our lives. On arrival, we asked if we could get free parking, as we had booked several expensive rooms for two nights. The reception manager, extremely unpleasantly then greeted us and told us that her job is to make as much money as possible and as we booked our rooms several months ago, she thinks we did not pay enough and she could sell the rooms for double what we payed, so no free parking, £12 per night for us. Thanks. Everything is filthy, old and tired. Here is what you DONT GET - so be prepared. - No safe in the room - No water in the room - No fridge in the room - No soap in the shower - Water pressure too low to use the shower - One rusty iron and board PER FLOOR that spits out brown gunk - No MIRROR in the room, other than a tiny thing above the desk - A broken old hairdryer - Windows full of condensation and mould - Flat battered old pillows - Screaming, doors slamming and babies crying with a smell of weed throughout the night (ZERO SOUNDPROOFING) A once was something slightly special hotel many years ago before budget airlines took people to Spain milking its 70 year old reputation by providing a sub standard experience to its unsuspecting paying guests. Not a 2 star hotel let alone a 4 star. Reporting them to every authority, the owners should be ashamed of themselves.
Stayed 2 nights in Jul 2025

10/10 Excellent

Emma

Traveled with family
Great staff and swimming pools fun and lovely food room was clean and spacious
Stayed 1 night in Jul 2025

8/10 Good

Cheryl

Traveled with family
Very comfortable bed and pillows. Seating in main lounge too low for my mobility but other areas ideal. Seating in Ventana restaurant, too low again. For a four star establishment, bedroom furniture needs updating and lining in my bedroom curtains very badly ripped and needs replacing. Breakfast has superb choice and the one evening meal we had was really lovely. Great bar and choice of drinks. Good staff all round.
Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Lesley

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Cumberland

I enjoyed every summer Bournemouth for sumer holiday. I usually stay in Cumberland Hotel. I enjoyed pools outside and inside pool + sauna company Hotel Sutcliffe for free. I really liked family and dog friendly Hotel.
Stayed 4 nights in Jul 2025

10/10 Excellent

Thomas

Traveled with partner
Liked: Amenities
Very relaxing overall.A bit taken back with the parking charges and the parking area very cramped
Stayed 7 nights in Jul 2025

10/10 Excellent

Arnie

Liked: Cleanliness, amenities, property conditions & facilities
Overall review says it all.
Stayed 8 nights in Jul 2025

10/10 Excellent

Sharon Page

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Took my mum for 5 nights, all the staff were welcoming and professional, amazing atmosphere, wonderful food, beautiful location
Stayed 5 nights in Jul 2025

6/10 Okay

Caroline

Liked: Cleanliness

Disappointing start

We arrived at 1450 to find our room not ready. This was not a problem as we were slightly early. I was advised it would be ready in ten minutes. We went to the bar and purchased two drinks We returned at 1520 to be told our room was still not ready. We hovered at reception hoping to get into our room. . A different room was offered to us , which was accepted as it was then five hours after leaving our home. It didn’t feel like a good start .If the cost of the drinks were reimbursed it would have gone some way to appease us
Stayed 2 nights in Jul 2025

8/10 Good

Roy

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Old facade, but rooms have been refurbished to a good standard. The rest of the interior has retained some of its 1920's charm. Staff are helpful and hotel is well positioned with wonderful sea views. Beware that if you book through Expedia parking at the hotel is not free. I would in future book direct as the hotel will match the Expedia price and you can take advantage of the free parking which saves £12 a day.
Stayed 2 nights in Jul 2025

2/10 Terrible

Karen

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this hotel like the plague! Very old dated decor & furnishings throughout. Not a 4 star hotel - max 2.5. I booked a single room and ended up on the 4th floor, no air con. My friend on the 2nd floor had air con. I had paid more. I was brought a filthy, noisy, fan to use. The room stank of cigarette smoke and the carpets were rank. At breakfast there was no member of staff at the entrance (I appreciate this can happen) so I walked in. Five minutes later a waiter approached me with a payment machine and said 'how would you like to pay?' I had prepaid breakfast so this was incredibly rude. I should have been asked for my room number. Staff at the bar are very slow to serve guests but helpful once they do. There is an assumption at this hotel that guests will smash up the room and not pay for things. The manager actually said as much to me when I checked in. I would not recommend this hotel despite the sea location and pool.
Stayed 1 night in Jul 2025

10/10 Excellent

Gillian

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely big room lovely food and lovely swimming pool.
Stayed 7 nights in Jun 2025

8/10 Good

Stacey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Lucinda

Liked: Cleanliness, amenities, property conditions & facilities
The pool is lovely, but the lack of parasols an issue. Pillows were very hard, so I slept badly. The room that I thought I’d chosen on the Expedia website was not the one that I got given. You advertise a sea view. Please be more honest. as I had a wall view- but at least the room was quiet!!
Stayed 1 night in Jun 2025