This facility is staffed by people who behave all too casual, not taking their responsibilities toward patrons seriously. Reflecting that, they claimed not to be aware of our request for a 1st floor room. Upon arrival, we were forced to take a lesser room to be on our preferred level. They suggested that they were doing US a FAVOR. In fact, they were at fault and had to partially make it right. The room we requested actually existed on the 1st floor but was already occupied. Poor attention to detail in our opinion. That attitude is even projected by their poor dress. The facility is not well maintained. The steep concrete incline approaching the side entrance door is a safety hazard. It's so steep that it's impossible for one to push a loaded luggage cart up the ramp. The door closer makes it necessary to hood the door open with one arm while attempting to push the cart up the ramp, an impossible task. It takes two people and, unless a Good Samaritan presents in that moment, one is left flailing about to no avail. That the ownership/management didn't take that into account is unconscionable. They have literally set themselves up for a lawsuit. This is an accident waiting to happen. Our opinion is that management has failed on numerous levels - poor staff training, low standards of performance and, most egregiously, failure to anticipate the needs of patrons while subjecting them to risks of inconvenience and injury. We won't stay at this facility again.