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Tru By Hilton Bracebridge, On

2.5 star property

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Photo gallery for Tru By Hilton Bracebridge, On

Reception
Front of property
Blackout drapes, iron/ironing board, cribs/infant beds, free WiFi
Lobby
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Pet friendly
  • Air conditioning

Explore the area

Map
320 Taylor Road, Bracebridge, ON, P1L 1K1
  • High Falls Water Park
    ‪5 min drive‬
  • Muskoka Brewery
    ‪9 min drive‬
  • Santa's Village
    ‪10 min drive‬
  • Muskoka, ON (YQA)
    ‪11 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Blackout drapes, iron/ironing board, cribs/infant beds, free WiFi

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Blackout drapes, iron/ironing board, cribs/infant beds, free WiFi

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Blackout drapes, iron/ironing board, cribs/infant beds, free WiFi

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Blackout drapes, iron/ironing board, cribs/infant beds, free WiFi

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Blackout drapes, iron/ironing board, cribs/infant beds, free WiFi

Room, 1 King Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Blackout drapes, iron/ironing board, cribs/infant beds, free WiFi

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

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The price is $103
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About this property

Tru By Hilton Bracebridge, On

Bracebridge hotel with indoor pool
Along with an indoor pool, this smoke-free hotel has a snack bar/deli and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include laundry facilities and a 24-hour front desk. Housekeeping is available on request.
Tru By Hilton Bracebridge, On offers 84 air-conditioned accommodations with hair dryers and irons/ironing boards. 55-inch LCD televisions come with digital channels. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Change of towels and change of bedsheets can be requested. Cribs/infant beds (surcharge) are also available. Housekeeping is provided on request.
Recreational amenities at the hotel include an indoor pool.
The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access. This Art Deco hotel also offers an indoor pool, coffee/tea in a common area, and laundry facilities. Complimentary self parking is available on site.

Tru By Hilton Bracebridge, On is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Indoor pool

Family friendly

  • Crib (surcharge)
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Outdoors

  • In a nature reserve
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (33 inches high)
  • Grab bar near toilet (33 inches high)
  • Hand-held showerhead
  • Pool hoist on site
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Art Deco architecture
  • Built in 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 70 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 25.00 per stay
Cribs (infant beds) are available for CAD 25 per stay

Important information

Optional extras

  • Pet fee: CAD 70 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CAD 25 per stay
  • Rollaway bed fee: CAD 25.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Property is also known as

Tru By Hilton Bracebridge, On Hotel
Tru By Hilton Bracebridge, On Bracebridge
Tru By Hilton Bracebridge, On Hotel Bracebridge

Tru By Hilton Bracebridge, On Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 31 out of 42 reviews
Rating 8 - Good. 6 out of 42 reviews
Rating 6 - Okay. 2 out of 42 reviews
Rating 4 - Poor. 1 out of 42 reviews
Rating 2 - Terrible. 2 out of 42 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

J.

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

2/10 Terrible

Angela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing that I liked as this particular Tru is NOT Hilton quality in any way… The pool was green, foamy and closed - even though it was advertised as open. I specifically booked to have family pool access over a rainy March break weekend. The front desk staff refused to take any responsibility for the inconvenience and offered nothing to offset it. They claimed to be unable to make any alterations or upgrades to third party bookings and seemed especially not to value Expedia customers at all. They to recommended going to another hotel with pool access in Bracebridge (Quality Inn) but then insinuated that the very place was unclean, which seemed unprofessional and manipulative. They said I may or may not be able to get a refund if I cancelled late. In the end, I decided not to waste anymore time on my bad booking and went to the Quality Inn - which was very clean with a great pool and customer service, and even offered an upgraded room for $75 less than my “Poo” by Hilton booking.
Stayed 1 night in Mar 2025

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tru by Hilton Bracebridge exceeded my expectations. The staff was friendly and helpful, making check-in easy. The amenities were modern and well-maintained, including a great gym and social space. Cleanliness was outstanding, with spotless rooms and common areas. A fantastic stay—I highly recommend it for comfort and convenience!
Stayed 3 nights in Mar 2025

10/10 Excellent

Tonja

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Patrick

Liked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern hotel
Clean, comfortable beds, super modern. Loved the lobby with all of the various sitting areas. Also enjoyed the family board games available.
Stayed 1 night in Mar 2025

8/10 Good

Terrence

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice new property
Stayed 1 night in Jan 2025

10/10 Excellent

Silvia, Ajax

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience at this Tru hotel! The staff were respectful, friendly, and approachable, making us feel welcome. The washrooms and community areas were always clean, and everything looked brand new and well-maintained. The pool was fantastic—my kids had so much fun! Overall, a great stay, and I’d definitely recommend it."
Stayed 1 night in Mar 2025

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Patrick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and facility are great!!
Stayed 2 nights in Mar 2025

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Tru is a newly refurbished facility. Excellent welcome at check in. Everything is in great condition and the pool and gym, although not huge, are great facilities. The heating system made rumbling noises at night and neighbouring room TV sound was obvious; not overly obvious but definitely there in the background. Breakfast was adequate but more motel than hotel. The 24 hour tea and coffee station was very welcome. Would definitely stay again.
Stayed 1 night in Mar 2025

10/10 Excellent

Jo-Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Jahvaughn

Traveled with group, Business traveler
Liked: Property conditions & facilities
Clean
Stayed 1 night in Feb 2025

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a really nice hotel and it's convenient. It would be nice if they have better ventilation as the hood fan is not working. Very minimal room service and no cleaning products like broom and dust pan for you to clean. We love it is inside the mall and nest MTR station. Overall it is a pleasant stay.
Stayed 1 night in Feb 2025

10/10 Excellent

John

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were so friendly and attentive. Room was very clean and bright. We will stay there again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Michael, Lakeshore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Dorina, London

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms!
Stayed 1 night in Feb 2025

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Pedro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, the only complaint was that we had a bad night sleep as the beds were very unconformable, there was 3 of us and we all had the same experience. Not sure if beds are new and havent been broken in yet. We stayed at hotels before and never experienced this. If refund would be an option we would take it.
Stayed 1 night in Feb 2025

10/10 Excellent

Marta, Aurora

Stayed 1 night in Feb 2025

10/10 Excellent

Shelby

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very clean, and the kids loved the pool!
Stayed 1 night in Feb 2025

10/10 Excellent

Andrei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New property, great conditions of room, lobby, swimming pool, you will need a car to get around.
Stayed 1 night in Feb 2025

2/10 Terrible

Lily

Disliked: Cleanliness, staff & service, property conditions & facilities
Had over $200 in hidden fees the desk lady did say they do not post these fees until check in. My $191 night went to $440. Found out it’s full illegal to not include these fees online with a quick google search.
Stayed 1 night in Feb 2025