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Personnel très poli et l'information est exacte et utile.

The staff was friendly

All good

I was so disappointed that this hotel mis-advertised, the gym was not available as it is being used as a storage room. Breakfast was completely disappointing. I had booked a deluxe room and it was much bigger looking in the pictures than the actual size, my friends had standard rooms the same size, I am annoyed that I paid extra for the deluxe. The shower was very cramped and kept hitting my head on the handheld shower every time I turned. As my room was top floor, could constantly hear planes flying over.

The absolute most helpful and kind staff!!! The apartments are beautiful, quiet, safe and in a great location in central Sofia. The staff went out of their way to help when my flight was delayed and arranged a driver and contacted my tour company so I could still go to Rila Monastery the next day. They truly went above and beyond. Would definitely only stay here again when I come back to Sofia!