4/10 Poor
sio leng
Traveled with family and small children, Traveled with family
Oct 4, 2024
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
DO NOT STAY if you want hot shower. I booked 2nights family connecting suite for 5 of us, but we ran out of hot water after just two of us had showers. When I contacted the staff, we requested to change rooms or shower elsewhere, but we were told that all rooms were fully booked.
The only solution offered was to reboot the hot water system, and we were told we would have to wait 1.5 hours for it to reheat. I explained that we couldn't wait that long, as my boys were exhausted after a long day of hiking. The staff member told us she had done her best and wouldn't be able to call a plumber. We could only hope the hot water would work later. I had to keep my 8-year-old and 5-year-old entertained during this wait so they wouldn't fall asleep, covered in dirt from the day.
After 1.5 hours, the water was still only warm—not hot. By then, it was around 10 PM, and I couldn't wait any longer. I quickly showered my boys, but the water turned cold again before I could take my shower, forcing me to wash in cold water.
I asked for compensation for my bad experience, but none was offered. I then requested to check out the next day, and finally they agreed to refund me for the 2nd night.
Due to this bad experience, I had to cancel my plans for the next day to go home, as I didn’t want to risk another night w/o hot water.
sio leng
Stayed 2 nights in Sep 2024