6/10 Okay
Abi
Traveled with family and small children
Feb 26, 2025
Disliked: Staff & service, amenities
The Leonardo hotel is known and benefits from its name. It seems that staff are not as committed. There is a reticent about this hotel due to it ease in attracting customers.
what I found disappointing were 2 things:
Firstly, we couldn't get into our room until after 4pm. Given we were only staying one night, I thought that was poor.
Secondly, I forgot my charger. a multi-charger. I on arriving home called the hotel to report this. I filled in a form to be told that housekeeping didn't find anything in the room. This is rather strange as the room is shut on leaving so no one except housekeeping would have access.
It's the inconvenience and the lack of any desire to help and this seems a theme through how this hotel is run. Not sure I'll be returning sadly.
Abi
Stayed 1 night in Feb 2025