2/10 Terrible
Kristy
Traveled with family and small children
Oct 1, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
This place was absolutely putrid. Where do i begin? The staff were nice enough but the positives stop there. The room smelt like musty carpet and bleach. The floors were so filthy we had to wear shoes inside. Within 5mins my children had black feet. There was mould in the shower. Thick layers of dust everywhere. Crockery and cutlery weren't cleaned well and nothing in the room for us to wash them. I had to ask for detergent. There was mouse poo in my bed and on my pillow. Me and my kids slept in poo!! The locks on the doors weren't great and i didn't feel safe with the drunken yahooing going on at the bar connected to the accommodation. There were rooms we saw with broken windows. There is a train track near by so loud all hours of the night. The pipes thump and groan when people in neighbouring rooms flush the toilet or use a tap keeping us up at night. Our pillows were so lumpy, flat and literally falling apart. We stayed for 4 nights and spent nearly $700. Absolute rip off and cannot believe they are allowed to operate with such poor, unhygienic conditions. The bistro had next to nothing available for us to order a meal. Will be making a complaint with the hotel directly and leaving a google review as well. And if i find a governing body to put in a formal complaint, i will do that too.
Kristy
Stayed 4 nights in Sep 2024