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Crystalbrook Vincent

4.5 star property

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Photo gallery for Crystalbrook Vincent

Outdoor pool, open 6:00 AM to 9:00 PM, pool umbrellas, sun loungers
Exterior
Reception
Nature Wall | Garden view
River | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Bar
  • Room service
  • 24/7 front desk
  • Gym

Explore the area

Map
5 Boundary Street, Brisbane, QLD, 4000
  • Howard Smith Wharves
    ‪1 min walk‬
  • Brisbane Showgrounds
    ‪15 min walk‬
  • Roma Street Parkland
    ‪1 min drive‬
  • Brisbane, QLD (BNE)
    ‪15 min drive‬

Room options

View all photos for Promenade Master

Promenade Master | Premium bedding, minibar, in-room safe, desk

Promenade Master

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for River Master

Shower, hydromassage showerhead, designer toiletries, hair dryer

River Master

  • River view
  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for River Master Balcony

River Master Balcony | Living area | Smart TV, pay movies

River Master Balcony

  • River view
  • 753 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Nature Wall

Nature Wall | Premium bedding, minibar, in-room safe, desk

Nature Wall

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Promenade

Promenade | View from room

Promenade

  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for River

River | Premium bedding, minibar, in-room safe, desk

River

  • River view
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Crystalbrook Vincent

4.5-star hotel in Brisbane Central Business District
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Crystalbrook Vincent offers 166 accommodations with minibars and espresso makers. Beds feature premium bedding. A pillow menu is available. Smart televisions come with pay movies. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, bathrobes, slippers, and designer toiletries.

This Brisbane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

In addition to an outdoor pool, Crystalbrook Vincent provides a 24-hour fitness center and complimentary bicycles. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

3 meeting rooms are available. This luxury hotel also offers a rooftop terrace, tour/ticket assistance, and concierge services. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

Crystalbrook Vincent is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM.
Polpetta - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
Fiume Rooftop Bar - This rooftop bar serves light fare only. Open select days.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured self parking on site (AUD 50 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 15 to 38 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Fiume Rooftop Bar
  • Polpetta

Things to do

  • 24-hour gym
  • Art gallery
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Art supplies
  • Fenced pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Conference space

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Hardwood flooring in room
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Pay movies
  • Smart TV

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.35 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
12 children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 50.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 15 to 38 per person
  • Secured self parking fee: AUD 50 per night (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 3.35 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 6:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crystalbrook Vincent (formerly The Fantauzzo)
Art Series The Fantauzzo
Crystalbrook Vincent Hotel
Crystalbrook Vincent Brisbane
Crystalbrook Vincent Hotel Brisbane
Crystalbrook Vincent (formerly The Fantauzzo)

Crystalbrook Vincent Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 465 out of 647 reviews
Rating 8 - Good. 111 out of 647 reviews
Rating 6 - Okay. 39 out of 647 reviews
Rating 4 - Poor. 20 out of 647 reviews
Rating 2 - Terrible. 12 out of 647 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Ira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Wonderful in every way!
Stayed 2 nights in Feb 2025

4/10 Poor

Jo Anne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Couldn't recommend enough

We chose this hotel for our first time in Australia and couldn't have been happier with the choice. Wasn't the smoothest trip from the UK but turning up here made it worth it. Staff were excellent and nothing we asked was a problem. Both the hotel and other facilities were clean and well maintained. When we next visit Auz there will be no question about returning here.
Stayed 8 nights in Dec 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully designed, artsy and unique stay. I enjoyed my view of the tropical cliff outside of my room, the design and layout of it and the feeling of luxury from check in through my departure. Centrally located with lots of great eats, drinks and touristy things to do in immediate vicinity. Highly recommend, and I hope to return!
Stayed 1 night in Feb 2025

10/10 Excellent

Renate

Liked: Cleanliness, staff & service, property conditions & facilities
We loved every square cm of this hotel and enjoyed every moment. Unfortunately we were so taken up with things that we didn’t get time to really soak it in but - next time! We would like to point out that there is no electric vehicle charging in the car park which was our one and only disappointment.
Stayed 2 nights in Feb 2025

6/10 Okay

Charles

Traveled with partner
Liked: Cleanliness
Poor layout in room, particularly position of TVs. Lighting inadequate. Could not reach bedside shelf from bed. Shelf should have drawers under. Shower rose holder was broken. View of Brisbane River was fantastic.
Stayed 2 nights in Feb 2025

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great position

The hotel is in a great position, literally under Story bridge, 2 minutes from a City Cat stop and next to Felon's. Reception is nice, but a bit echoy if anyone else ismaking a noise. Rooms are nice, bed very comfortable. Our only gripe is that, after a hard days rain on the Saturday, we returned to a flooded room. We were moved quickly and without fuss, but to a smaller room. To compensate for having to re-pack, move room and un pack again through no fault of our own, a move to a better room would have been appropriate . Nothing, not even a credit against our stay. Hey ho, shame that nasty taste spoiled an otherwise great Brisbane city break
Stayed 4 nights in Jan 2025

10/10 Excellent

Julie

Stayed 1 night in Jan 2025

8/10 Good

Duncan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had bridge/city/river view and its a beautiful outlook. Room itself was very nicely appointed without any issues. The location is very handy for the entertainment precinct that Felons bar/grill is part of, but it is slightly out of the way in terms of CBD sites - but that also obviously has its pluses. Loved the close proximity to the riverside walkway, enabling a nice (and spectacular) walk day or night. Pool is gorgeous and the outlook from pool area one of the coolest in Brisbane (on a river bend enabling views in both directions). However the pool is pretty tiny for the size of the hotel (bit of a juggle to have personal space if more than ten people are in it), and only has ten pool loungers in a quite small pool area, so guests may not get lounger or even somewhere to put your belongings on nice pool weather days. Also, the bridge does completely shadow the pool area a bit earlier in the day than expected, but the bridge looming above is a strong/unique/beautiful visual feature. Roof bar area is nice and has the same gorgeous outlook as pool though again its slightly small for size of hotel. On a minor/picky note we found the paintings in all hotel public areas (nearly all portraits of celebrities or somewhat famous people) covered too much of the walls - dozens of them in some places - to a point where its cluttered looking and overwhelming.
Stayed 1 night in Jan 2025

10/10 Excellent

Kayla

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel you could try make a more private walk way from pool to rooms..bit nervous walkong past people all wet while they are eating at the bar. Otherwise was a beautiful stay!
Stayed 1 night in Jan 2025

8/10 Good

Asanka

Liked: Staff & service, amenities
Overall this is a very good hotel. I stayed in a large balcony room which has a lovely entertaining space. This is the second time I've stayed in the room. I would go back but there are points to be improved upon. House keeping did not clean the balcony area. One of the chairs was broken. One side of the internal space is dark and can do with some lighting. The room service desk does not always answer. The single blade disposable shaver in the vanity kit is useless. The "state of the art" gym is a small room with a few cardio machines. a fit ball and a dumbbell hex. That said, the view under the Storey bridge is stunning as is the hotel location and rooftop bar. I will stay there again but would love to see some improvements.
Stayed 5 nights in Jan 2025

10/10 Excellent

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
At this location you can rely most of the time on river transport. Plus there are excellent restaurants and bars at your doorstep.
Stayed 2 nights in Jan 2025

10/10 Excellent

Justin, Cleveland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot and fantastic service, we’ll certainly be back soon
Stayed 1 night in Jan 2025

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to ferries and the food district was awesome!
Stayed 2 nights in Jan 2025

10/10 Excellent

Russell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel. Every facility was first class and the staff were wonderful. I will be back!!
Stayed 2 nights in Dec 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Kristie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in an ideal location for dining under the Storey Bridge. The room was unique with greenery from floor to ceiling directly outside your window giving absolute privacy. The room was comfortable with a king size bed a dark and quiet. We enjoyed a meal at Fellons and a cocktail at the hotels rooftop bar. The hotel's cafe served a lovely coffee and breakfast in the morning. We were able to just walk in for breakfast. You will not be disappointed by this hotel. Prepay your parking at the time of booking for convenience.

10/10 Excellent

Patrick, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Amrinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing, great little rooftop pool and bar with a view, rooms very clean and the beds super comfortable Only issue I had was I requested an extended checkout as we were about to embark on a long trip back home (which I did let the reception know) however was told it was $45per hour and had strict no complimentary policy, I think it would be an Above and Beyond service if there was availability (which there was) a 30-45mins extended checkout would have made our experience a little more pleasant than rushing out the door, just a tip to consider
Stayed 2 nights in Dec 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Views and great food.

Always love staying here. A river room this time gave us lovely views. And a snack at Fiume restaurant was great.
Stayed 1 night in Dec 2024

10/10 Excellent

Marian

Stayed 2 nights in Dec 2024

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel in a great location
Stayed 6 nights in Dec 2024

10/10 Excellent

Danielle

Stayed 3 nights in Dec 2024