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Emporium Hotel South Bank

5.0 star property

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Photo gallery for Emporium Hotel South Bank

Terrace/patio
4 bars/lounges
River City Twin Suite | Minibar, in-room safe, desk, soundproofing
View from property
River City King Suite | Minibar, in-room safe, desk, soundproofing

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Room service

Explore the area

Map
267 Grey St, South Brisbane, QLD, 4101
  • South Bank Parklands
    ‪2 min walk‬
  • Brisbane Convention and Exhibition Centre
    ‪9 min walk‬
  • XXXX Brewery
    ‪4 min drive‬
  • Brisbane, QLD (BNE)
    ‪27 min drive‬

Room options

View all photos for Exquisite Suite

Minibar, in-room safe, desk, soundproofing

Exquisite Suite

  • 431 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium River City Suite

Premium River City Suite | Minibar, in-room safe, desk, soundproofing

Premium River City Suite

  • 431 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Frangipani Suite

Frangipani Suite | Living area | Flat-screen TV, pay movies

Frangipani Suite

  • 1561 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Pool Side Cabana Suite

Pool Side Cabana Suite | Minibar, in-room safe, desk, soundproofing

Pool Side Cabana Suite

  • 570 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Vista Suite

Minibar, in-room safe, desk, soundproofing

Urban Vista Suite

  • 431 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Vista Twin Suite

Minibar, in-room safe, desk, soundproofing

Vista Twin Suite

  • 430 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Vista King Suite

Minibar, in-room safe, desk, soundproofing

Vista King Suite

  • 431 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for River City King Suite

Minibar, in-room safe, desk, soundproofing

River City King Suite

  • 431 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for River City Twin Suite

Minibar, in-room safe, desk, soundproofing

River City Twin Suite

  • 431 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Emporium Suite

Minibar, in-room safe, desk, soundproofing

Emporium Suite

  • 700 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for River City King Suite

Minibar, in-room safe, desk, soundproofing

River City King Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Vista King Suite

Minibar, in-room safe, desk, soundproofing

Vista King Suite

  • Sleeps 2
  • 1 King Bed

View all photos for River City Two Queen Suite

Minibar, in-room safe, desk, soundproofing

River City Two Queen Suite

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium River City King Suite

Minibar, in-room safe, desk, soundproofing

Premium River City King Suite

  • Sleeps 2
  • 1 King Bed

Frangipani Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Exquisite Suite

Minibar, in-room safe, desk, soundproofing

Exquisite Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Emporium Suite

Minibar, in-room safe, desk, soundproofing

Emporium Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Urban Vista King Suites

Minibar, in-room safe, desk, soundproofing

Urban Vista King Suites

  • Sleeps 2
  • 1 King Bed

View all photos for Poolside Cabana Suite

Minibar, in-room safe, desk, soundproofing

Poolside Cabana Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Vista Twin Suite

Minibar, in-room safe, desk, soundproofing

Vista Twin Suite

  • Sleeps 2
  • 2 Twin Beds

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About this property

Emporium Hotel South Bank

5-star hotel in South Brisbane
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an outdoor pool. WiFi in public areas is free. Other amenities include 4 bars/lounges, a fitness center, and a sauna.
Emporium Hotel South Bank offers 140 air-conditioned accommodations with minibars and espresso makers. A pillow menu is available. 55-inch flat-screen televisions come with pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

This Brisbane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments.
In addition to a full-service spa, Emporium Hotel South Bank features an outdoor pool and a sauna. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 4 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 4413 square feet (410 square meters) include conference space. This luxury hotel also offers a fitness center, a rooftop terrace, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge).

Emporium Hotel South Bank is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Emporium Hotel South Bank has 2 restaurants on site.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Valet parking on site (AUD 60 per night)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: AUD 35 per person
  • 2 restaurants
  • 4 bars/lounges
  • A coffee shop/cafe

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Crib (surcharge)
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4,413 square feet of conference space
  • 7 meeting rooms

Outdoors

  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Pillow menu

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 70.0 per night
Cribs (infant beds) are available for AUD 35.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per accommodation, per stay
  • Breakage deposit: AUD 250 per night
  • A damage deposit of AUD 100 will be collected before check-in.

We have included all charges provided to us by the property.

The listed deposit applies to Poolside Cabana Suite, Suite (Exquisite), and Suite (Emporium) bookings. The general deposit is AUD 250 per stay for Suite, 1 King Bed (Vista), Twin Room, 2 Single Beds (Suite - Vista), Suite, 1 King Bed, River View, and Premium Studio Suite, 1 King Bed, River View (Level 12 and Above) bookings.

Optional extras

  • Fee for full breakfast: approximately AUD 35 per person
  • Airport shuttle fee: AUD 125 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: AUD 60 per night
  • Crib (infant bed) fee: AUD 35.0 per night
  • Rollaway bed fee: AUD 70.0 per night
  • Credit card charges are subject to a surcharge of 1.2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Parties and events are allowed on site; maximum attendees: 20
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed parties/events policy applies to Frangipani Suite bookings only.

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Emporium Hotel South Bank South Brisbane
Emporium South Bank South Brisbane
Emporium Bank Brisbane
Emporium Bank Brisbane
Emporium Hotel South Bank Hotel
Emporium Hotel South Bank South Brisbane
Emporium Hotel South Bank Hotel South Brisbane

Emporium Hotel South Bank Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 825 out of 1000 reviews
Rating 8 - Good. 115 out of 1000 reviews
Rating 6 - Okay. 32 out of 1000 reviews
Rating 4 - Poor. 17 out of 1000 reviews
Rating 2 - Terrible. 11 out of 1000 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Belinda

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked the Pool Cabana room for $1100 a night - Such loud music outside room until late. Terrible service. Everything delayed luggage to room, no assistance to find entrance into hotel room - which is off the pool also and not at all private. Nightmare room for the cost. Overrated hotel
Stayed 1 night in Jan 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service
Great hotel! Loses a star because the loo roll holder fell off the wall and bruised my foot! (Room 1908)
Stayed 4 nights in Jan 2025

10/10 Excellent

Troy

Stayed 2 nights in Jan 2025

4/10 Poor

Anton

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Stay here very often and have always enjoyed it. So disappointed this time 😢
Stayed 3 nights in Jan 2025

8/10 Good

Grant

Awesome Hotel Only thing was tv remote didn’t work and couldn’t get onto reception
Stayed 1 night in Jan 2025

10/10 Excellent

Sonia

Stayed 1 night in Jan 2025

10/10 Excellent

Kate

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Staff were very accommodating.
Stayed 1 night in Jan 2025

10/10 Excellent

Grant

Good
Stayed 1 night in Jan 2025

10/10 Excellent

Allyvia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay, as always! Plenty of room in the pool and poolside chairs which is always appreciated! Breakfast could do with a few more options as a set breakfast but otherwise, loved our stay.
Stayed 1 night in Jan 2025

8/10 Good

Aurelien

Good
Stayed 1 night in Jan 2025

10/10 Excellent

Lucas

Stayed 1 night in Jan 2025

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant service, amazing room and pool. Would highly recommend
Stayed 1 night in Jan 2025

10/10 Excellent

Yehia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just adored my stay. The room well exceeded my expectations. I felt like a valued customer at The Emporium Hotel.
Stayed 1 night in Jan 2025

10/10 Excellent

Alexis, Pittsburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at the Emporium South Bank. Room was spacious and had all the amenities I needed. I loved the rooftop pool with its amazing views. The staff is really professional and super helpful. Shoutout to Louisa (at check-in) and Nelson (at concierge area). The location is hard to beat. It’s close to everything really. And there’s a train station right next to the hotel. My favorite breakfast spot was the nearby Mi Casa cafe. I highly recommend staying there if you’re visiting Brisbane.
Stayed 4 nights in Jan 2025

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Great 5 star property. Loved our room with a view of the river. Staff is friendly and helpful. Walkable to all the restaurants and river. We would definitely recommend this hotel in Brisbane.
Stayed 5 nights in Dec 2024

8/10 Good

Annette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Annette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Xmas 2024

In the room there is always missing something after cleaning the rooms in the morning. I also recon we were entitled to two drinks for free but never got any coupons or acknowledgment in this relation.
Stayed 4 nights in Dec 2024

8/10 Good

Claribel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Service was great from the front desk to the concierge to the waiters and waitress. - Was able to use the pool facilities whilst we wait for our room (we arrived at the hotel 2 hours early).
Stayed 2 nights in Dec 2024

2/10 Terrible

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Stay away

Tragic . Really let down by terrible service. The worst I’ve experienced in a five star hotel in many many years of business travel . I’ve stayed there many times but never again . Service was either non existent or hopeless .
Stayed 3 nights in Dec 2024

10/10 Excellent

Jayden

Stayed 2 nights in Nov 2024

10/10 Excellent

Alia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Craig

Stayed 1 night in Dec 2024