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Mercure Brisbane Spring Hill

4.0 star property

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Photo gallery for Mercure Brisbane Spring Hill

Exterior
Family Suite, Multiple Beds, Balcony | Premium bedding, pillowtop beds, in-room safe, desk
City view from property
Premium bedding, pillowtop beds, in-room safe, desk
Breakfast, lunch, dinner served; Italian cuisine, garden views

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Bar
  • 24/7 front desk
  • Gym

Explore the area

Map
345 Wickham Terrace, Spring Hill, QLD, 4000
  • Roma Street Parkland
    ‪1 min walk‬
  • Queen Street Mall
    ‪9 min walk‬
  • Suncorp Stadium
    ‪2 min drive‬
  • Brisbane, QLD (BNE)
    ‪22 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Balcony

Premium bedding, pillowtop beds, in-room safe, desk

Junior Suite, 1 King Bed, Balcony

  • 581 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, Multiple Beds, Balcony

Premium bedding, pillowtop beds, in-room safe, desk

Family Suite, Multiple Beds, Balcony

  • 678 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Double Beds

View all photos for Deluxe Room, 1 Queen Bed, Balcony

Deluxe Room, 1 Queen Bed, Balcony | Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Room, 1 Queen Bed, Balcony

  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Double Beds, Balcony

Superior Room, 2 Double Beds, Balcony | Premium bedding, pillowtop beds, in-room safe, desk

Superior Room, 2 Double Beds, Balcony

  • 280 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed, Balcony

Superior Room, 1 Queen Bed, Balcony | Premium bedding, pillowtop beds, in-room safe, desk

Superior Room, 1 Queen Bed, Balcony

  • 280 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, 2 Twin Beds, Balcony

Superior Twin Room, 2 Twin Beds, Balcony | Premium bedding, pillowtop beds, in-room safe, desk

Superior Twin Room, 2 Twin Beds, Balcony

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Mercure Brisbane Spring Hill

Hotel in Spring Hill
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and self parking.
Mercure Brisbane Spring Hill offers 179 accommodations with safes and designer toiletries. Rooms open to balconies. Pillowtop beds feature premium bedding. 49-inch Smart televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Mercure Brisbane Spring Hill features an outdoor pool and a fitness center. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities consist of a business center and 4 meeting rooms. Event facilities measuring 1475 square feet (137 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Mercure Brisbane Spring Hill is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Osteria Roma Spring Hill - Overlooking the garden, this restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Languages

Bulgarian, Croatian, Dutch, English, French, German, Indonesian, Macedonian, Russian, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 25 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: AUD 29 for adults and AUD 14.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Osteria Roma Spring Hill

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,475 square feet of conference space
  • 4 meeting rooms
  • Business center

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • High-pile carpet in room
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-width doorways

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 1970
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 49-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.5 for children
  • Self parking fee: AUD 25 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Pacific Brisbane
Pacific Hotel Brisbane (formerly Hotel Urban Brisbane)
Hotel Urban Brisbane
Pacific Hotel Brisbane
Pacific Hotel Brisbane
Mercure Brisbane Spring Hill Hotel
Mercure Brisbane Spring Hill Spring Hill
Mercure Brisbane Spring Hill Hotel Spring Hill

Mercure Brisbane Spring Hill Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 457 out of 1009 reviews
Rating 8 - Good. 355 out of 1009 reviews
Rating 6 - Okay. 118 out of 1009 reviews
Rating 4 - Poor. 49 out of 1009 reviews
Rating 2 - Terrible. 30 out of 1009 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Traveled with family
Great location for this hotel. Easy to walk everywhere from here. Decent rooms. Very loud corridor, could hear children playing in the pool all day, people talking, doors slamming at all hours of the night. Check in was later than expected even though they said our room would be ready after lunchtime.
Stayed 2 nights in Dec 2024

10/10 Excellent

Nar-tarn

Stayed 1 night in Nov 2024

10/10 Excellent

MONICA

Liked: Staff & service, property conditions & facilities
Very clean accessible to train station
Stayed 1 night in Nov 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Brenden

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Nov 2024

6/10 Okay

ALLAN

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
FOOD WAS POOR
Stayed 3 nights in Nov 2024

10/10 Excellent

Biliana

Stayed 3 nights in Nov 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

8/10 Good

Elona

Liked: Cleanliness, staff & service, amenities
Good service and food. Clean rooms and comfortable beds, a little dated
Stayed 1 night in Nov 2024

10/10 Excellent

Bradley

Stayed 1 night in Oct 2024

6/10 Okay

Diana

I had to drag my suitcase, which was heavy up stairs to get to my room. Woke up in the morning to find cockaroaches in a glass in my room, yuck
Stayed 1 night in Nov 2024

8/10 Good

Jake

Stayed 1 night in Oct 2024

8/10 Good

Vicki

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Damaris, Earlwood

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

6/10 Okay

Tamara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were really friendly. They extended my checkout by 30 minutes which I appreciate. However, the room was dark, shower leaked water all over the bathroom floor, toilet paper roll was falling off and the bathroom floor looked grimy. For a 4 star hotel I was surprised and disappointment. Would have rather saved my money on something more affordable. I know that booking with a 3rd party automatically gets you the worst room in the place. But there was construction RIGHT outside my window. I could high 5 the workers if I wanted to. And their toilet was right there too. Super uncool even for an Expedia booking.
Stayed 1 night in Nov 2024

10/10 Excellent

Tram, Hope Island

Liked: Cleanliness, staff & service, property conditions & facilities
a 10 minute walk into the city. Quiet area on the weekend.
Stayed 3 nights in Nov 2024

10/10 Excellent

Donna

Traveled with partner
Liked: Staff & service, property conditions & facilities
The location is great
Stayed 4 nights in Nov 2024

8/10 Good

Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like everything , but if we had one complaint it was that the pillows are way too soft & seemed to be of a cheap nature
Stayed 1 night in Nov 2024

10/10 Excellent

Joanna

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Nov 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Nov 2024

10/10 Excellent

Haider, East Cannington

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is new construction nearby which is quite noisy.
Stayed 6 nights in Oct 2024

8/10 Good

Deanna Maree Josephine

Traveled with partner, Traveled with family
Liked: Property conditions & facilities
Clean and tidy apartments. Car parking was a bit of a challenge but other than that great place to stay.
Stayed 7 nights in Oct 2024

10/10 Excellent

NATHALIE

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy check-in, very clean room. did notice some repairs needed to be done on the bathtub. overrall good experience. ashame we didn't get to stay longer. being on the last floor - with amazing views was a nice touch to end our vacation.
Stayed 1 night in Oct 2024

4/10 Poor

Geoff

Business traveler
Liked: Staff & service
Noisiest room I’ve ever stayed in (and I’ve stayed in hundreds)
Stayed 2 nights in Oct 2024

8/10 Good

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are amazing! Kenny, Steve, Russel, Mai and Daniela are all hospitable, accommodating, friendly and took pride in their jobs which reflected in their customer service. We are already looking forward to our next visit and staying with Mercure Spring Hill again.
Stayed 2 nights in Oct 2024