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The Star Grand Brisbane

5.0 star property

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Photo gallery for The Star Grand Brisbane

Front of property
Restaurant
River King Room | Living area | LCD TV
Front of property
Garden

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Housekeeping
  • Parking available
  • Air conditioning

Explore the area

Map
33 William Street, Brisbane, QLD, 4000
  • South Bank Parklands
    ‪15 min walk‬
  • Roma Street Parkland
    ‪2 min drive‬
  • Brisbane Convention and Exhibition Centre
    ‪4 min drive‬
  • Brisbane, QLD (BNE)
    ‪26 min drive‬

Room options

View all photos for City Accessible

In-room safe, laptop workspace, blackout drapes, iron/ironing board

City Accessible

  • 409 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for River King Room

In-room safe, laptop workspace, blackout drapes, iron/ironing board

River King Room

  • 431 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for River Suite

River Suite | In-room safe, laptop workspace, blackout drapes, iron/ironing board

River Suite

  • 807 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for City Twin Room

City Twin Room | In-room safe, laptop workspace, blackout drapes, iron/ironing board

City Twin Room

  • 427 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Skyline City Suite

In-room safe, laptop workspace, blackout drapes, iron/ironing board

Skyline City Suite

  • 1216 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for City Suite

In-room safe, laptop workspace, blackout drapes, iron/ironing board

City Suite

  • 764 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for River Accessible

In-room safe, laptop workspace, blackout drapes, iron/ironing board

River Accessible

  • 431 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Skyline Penthouse Suite

Skyline Penthouse Suite | Bathroom | Bathrobes, towels

Skyline Penthouse Suite

  • 2336 sq ft
  • River view
  • Sleeps 5
  • 2 King Beds

View all photos for City King

In-room safe, laptop workspace, blackout drapes, iron/ironing board

City King

  • 427 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Stamford Plaza Brisbane

  • Pool
  • Hot Tub
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (1005)
The price is $154
per night
$170 total
includes taxes & fees
Mar 23 - Mar 24
Stamford Plaza Brisbane

About this property

The Star Grand Brisbane

The Star Grand Brisbane offers 340 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. LCD televisions are featured in guestrooms.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include bathrobes and irons/ironing boards. Housekeeping is provided daily.

The Star Grand Brisbane features a casino, concierge services, and dry cleaning/laundry services. Public areas are equipped with complimentary wireless Internet access. Onsite parking is available (surcharge).

The Star Grand Brisbane is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
The Star Grand Brisbane has 3 restaurants on site.
Babblers - Onsite restaurant. Open daily.
Cicada Blu - Onsite bar. Open daily.
Sokyo - Onsite restaurant. Open daily.
Late night fare is available from 24-hour room service.

Languages

English

Property amenities

Restaurants on site

  • Babblers
  • Cicada Blu
  • Sokyo

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from October 22 2024 to February 28 2025 (dates subject to change):
  • Swimming pool
The property will be renovating from August 29 2024 to February 28 2025 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.
The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Saturday:
  • Fitness facility
  • Outdoor pool
  • Sauna
The following facilities are closed on Thursday and Friday:
  • Fitness facility
  • Outdoor pool
  • Sauna

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 60.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 40 for adults and AUD 40 for children
  • Self parking fee: AUD 45 per day
  • Valet parking fee: AUD 65 per day
  • Rollaway bed fee: AUD 60.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

The Star Grand Brisbane Hotel
The Star Grand Brisbane Brisbane
The Star Grand Brisbane Hotel Brisbane

The Star Grand Brisbane Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 76 out of 106 reviews
Rating 8 - Good. 20 out of 106 reviews
Rating 6 - Okay. 5 out of 106 reviews
Rating 4 - Poor. 2 out of 106 reviews
Rating 2 - Terrible. 3 out of 106 reviews

9.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Stuart

Traveled with partner
Sky Deck is absolutely fabulous and the highlight of our stay. Twin Room No 1494 was spacious, clean, well stocked and all the mod cons. Still a lot of renovations going on but we knew that when booking. Casino is okay but doesn't have the charm of the old Treasury. No Keno online - unpaid licence rumour? They have a truck load of staff but the Cherry Bar, which is their focal point, was not open sometimes during the day. The staff we encountered were friendly and helpful. The main issue we had was with the layout. They have these massive stairs that light up and you think if you walked up those you would be in the casino but no it's a BMW showroom instead. You have to go up the scary tall escalator to get to the casino. Same with the Bonner bridge, you would think it would lead to some grand entrance but it doesn't. Lifts were confusing and it took us about 1.5 days to sort of get the hang of the layout. Staff are not informed of what is going on. There were issues with Keno, lifts and exit doors and security guards and information desk were not aware of correct information.
Stayed 2 nights in Dec 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious and spacious stay in a great location.
Thoroughly enjoyed our two nights in a river view room on level 13 in tower 2. Unfortunately the pool and steam room facilities were not finished yet, despite an indication when booking that they would be ready in December. The room was very luxurious, the view stunning, staff were very friendly and helpful. The location is excellent, easy walk to Southbank or the city. Plenty of great restaurants, parks and entertainment close by and in the hotel. Will definitely be back!
Stayed 2 nights in Dec 2024

8/10 Good

shantell

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Selwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the time
Stayed 3 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 ***** luxury
Excellent hotel for a city break. Genuine 5 star hotel. Easy checkin. Spacious comfortable room. Excellent amenities, good wifi, comfortable bed, spacious bathroom, great views. Close to city centre and Southbank. Would definitely stay there again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hospitality
Just a beautifully experience with wonderful professional Hospital We had a an amazing experience and wish to thank everybody at the staff or making our stay very special
Stayed 1 night in Nov 2024

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
Brand new 5 start hotel. What else to say. Everything was brand new, smells great. However, their leisure centre isn't ready yet, so no pool/gym.
Stayed 1 night in Nov 2024

10/10 Excellent

Andreas

Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

sandra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Luxurious, large spacious suites with spectacular views of the Brisbane river overlooking Southbank Parklands, from river view suites. Also, little things count, nice toiletries and a descent hair dryer.
Stayed 1 night in Oct 2024

4/10 Poor

Leonard

Business traveler
Liked: Cleanliness, property conditions & facilities
I can’t recommend that you stay here right now. The hotel doesn’t advertise it, but it is clearly doing a soft open. The pool isn’t ready. The gym isn’t ready. Many of the restaurants are not finished. The staff at the restaurants that are open are not of the calibre you would expect and the experience is sorely lacking (here’s looking at you Azteca). There are lots of kinks to be worked out still. The hotel doesn’t tell you this in advance and charges room rates that do not reflect the unfinished state of the property. It will be great once it’s properly up and running, but right now it’s a bit of a mess. In the meantime, stay at a legitimate five star hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Allyson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most amazing stay, the rooms were beautiful and modern. So clean. Super comfy bed and the pillows were beautiful. Can’t wait to go back
Stayed 1 night in Oct 2024

8/10 Good

Brenden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Ok stay
Windows were not thick enough so you heard all the traffic noise day and night. They tell you that the mini bar is included, but it is not replenished during your visit.
Stayed 2 nights in Sep 2024

10/10 Excellent

Zahara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the Skyline City Suite - room 1658. Stunning space. Ample room, large dining table, couch and butlers kitchen tucked away. Everything was clean and beautiful. Free mini bar was a plus!
Stayed 1 night in Oct 2024

10/10 Excellent

Edin

Liked: Property conditions & facilities
Magic moments
It’s was our romantic weekend away and we couldn’t ask for more. The hotel is breathtaking the interior incredible and the chic vibe. Special thanks for the beautiful polish lady at the reception very welcoming and helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Ben

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pool and leisure centre not open. Room quality excellent. Location and view excellent. Room service food below average. Paid via Wotif but Star Grand reception insisted had not been paid and charged us twice. Still trying to sort out a refund from Star Grand. Definitely a few teething problems.
Stayed 1 night in Oct 2024

8/10 Good

Wade

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing amazing amazing
Stayed 2 nights in Oct 2024

8/10 Good

Kristine, PARKHURST

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was great, staff were lovely and the view was totally amazing. The only place to have breaky on the sky deck made very yummy food but it was disappointing to have a path sweeper/washer go back and forth between the seating area and kitchen. Why wouldn’t this be done prior to opening for breakfast. Still so much construction going on and can’t access all areas yet.
Stayed 2 nights in Oct 2024

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
The star is very luxurious, which is what you should expect for the price. Very comfortable beds and very clean. The downsides, was that not of all the amenities such as the pool were available as it was still being built. The other downside was that using the lifts was somewhat confusing when it got busier later in the night. If the casino was at full capacity, you couldn't access the area via the lift. It took me asking a stranger for help, to which he suggested speaking to the lobby staff about it which I did. They pointed me in the direction to head to the level I needed to get to buy going outside and up a few sets of escalators. A note in the lift would have been appreciated as we heard many people got stuck in them due to this reason. We also weren't aware that the mini bar in our room was complimentary, we would have taken advantage of that if we knew. Unsure if it is always free but thought I would mention. Overall, the stay was very comfortable and we did enjoy ourselves. We will be back!
Stayed 1 night in Sep 2024