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Mercure Brisbane Garden City

4.0 star property

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Photo gallery for Mercure Brisbane Garden City

Restaurant
Restaurant
Terrace/patio
Standard Room, 2 Twin Beds | Premium bedding, in-room safe, desk, laptop workspace
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

Map
18 Macgregor St, Upper Mount Gravatt, QLD, 4122
  • Westfield Garden City Shopping Mall
    ‪5 min walk‬
  • Brisbane Technology Park
    ‪2 min drive‬
  • BTP Conference & Exhibition Centre
    ‪2 min drive‬
  • Brisbane, QLD (BNE)
    ‪26 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed

  • 269 sq ft
  • Sleeps 4
  • 1 Queen Bed

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About this property

Mercure Brisbane Garden City

4-star hotel in Upper Mount Gravatt
A restaurant, a snack bar/deli, and 24-hour room service are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk. Housekeeping is available on request.
Mercure Brisbane Garden City offers 120 air-conditioned accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include dining tables. Beds feature premium bedding. 38-inch Smart televisions come with satellite channels. Accommodations at this 4-star hotel have kitchenettes. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Dining options at the hotel include a restaurant and a snack bar/deli. Wireless Internet access is complimentary. This business-friendly hotel also offers a terrace, laundry facilities, and 24-hour room service. Onsite uncovered self parking is complimentary.

Mercure Brisbane Garden City is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Mercure Brisbane Garden City has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AUD 27.50 per person
  • A restaurant
  • Snack bar/deli

Family friendly

  • Dining table
  • Free crib
  • In-room kitchenette
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 38-inch smart TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Kitchenette
  • Mini-fridge

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 40.00

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 27.5 per person
  • Late check-out fee: AUD 40.00 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property provides limited WiFi access up to 1 mbps for up to 4 devices per room. Additional access is available for a fee.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free in-room WiFi has a 4-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Travelodge Garden City Hotel Upper Mount Gravatt
Travelodge Garden City Upper Mount Gravatt
Mercure Brisbane Garden City Hotel
Travelodge Hotel Garden City Brisbane
Mercure Brisbane Garden City Upper Mount Gravatt
Mercure Brisbane Garden City Hotel Upper Mount Gravatt

Mercure Brisbane Garden City Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 378 out of 1001 reviews
Rating 8 - Good. 437 out of 1001 reviews
Rating 6 - Okay. 120 out of 1001 reviews
Rating 4 - Poor. 47 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ricka

Traveled with family
Liked: Cleanliness, staff & service
Our room was good, cozy and comfy bed, but the sheet from inside was a bit stained.
Stayed 3 nights in Nov 2024

8/10 Good

JIA

Good
Stayed 3 nights in Nov 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Handy location for where we needed to go
Stayed 1 night in Nov 2024

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a bit expensive.
Stayed 1 night in Nov 2024

10/10 Excellent

Marlene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and welcoming. Would love to stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ten stars, was a perfect location and experience for a week long working trip. Close to everything and as I was doing gig work, I was able to jump on the highway and go in any direction with ease.
Stayed 3 nights in Nov 2024

10/10 Excellent

Aida

Stayed 1 night in Oct 2024

8/10 Good

Yvonne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was value for money
Stayed 8 nights in Sep 2024

10/10 Excellent

Moon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Renee

Stayed 1 night in Oct 2024

10/10 Excellent

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Ivan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hi Team The check in was easy and seamless, the breakfast each morning was tasty and accessable. The only issue I have but at 67 years of age is an issue is the poor quality of bed. I would be happy to pay $50 extra per night if the bed was new and confortable. Thanks for a good but not an excellenmt stau due to the bed.
Stayed 3 nights in Oct 2024

10/10 Excellent

Fareed

Liked: Cleanliness, staff & service, property conditions & facilities
Overall excellent experience
Stayed 8 nights in Oct 2024

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Recomended to anyone visiting Brisbane
Stayed 3 nights in Oct 2024

8/10 Good

Les

Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Mark

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jean-Claude

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Helen

Stayed 1 night in Sep 2024

10/10 Excellent

Jemima kate

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Aug 2024

6/10 Okay

Miller

Traveled with family
Disliked: Staff & service, amenities
We stayed 2 nights in this hotel. The floor towel was totally wet due to the water leaking from gap when showering. The wet floor towel was not changed, although it was moved aside.
Stayed 2 nights in Aug 2024

8/10 Good

Jon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay close to shops
Great place to stay for work. Air conditioning a bit difficult to master.
Stayed 3 nights in Aug 2024

4/10 Poor

Patricia

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Mecure have definitely updated the entrance and dining area, as well as room service, however they have limited the room amenity updates that really need looking at. Microwave, tv and ironing board all need replacing. Cleanliness and daily room clean needs to be better as well. Location wise - perfect - although walk to Westfield feels a little unsafe un the dark. Some signage wouldn't go astray either.
Stayed 1 night in Aug 2024

8/10 Good

Alexandra

Liked: Cleanliness
Stayed 1 night in Jul 2024