2/10 Terrible
Alex
Oct 6, 2025
Disliked: Staff & service, amenities, property conditions & facilities
When booking it says hotel comes with pool and spa etc. when checking in your asked if you want to use it and what time. when you arrive to use the spa your asked if you would like a locker. So you can understand my shock while leaving the spa after using it I was told to pay £10. No where while booking does it say you have to pay extra, only that the room and hotel include these amenities. Which if you have to pay extra after booking I feel as if I was miss sold. Espially as I had a nicer room booked at hotel du vin around the corner. The rest of the hotel needs some TLC of alreast a fresh coat of paint. And I had not once but twice get a new room key as it wouldn’t work. First time after using the spa and being in robe and slippers, second time late at night and having to wait for some one to come to reception.
Alex
Stayed 1 night in Oct 2025




























