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DoubleTree by Hilton Hotel Bristol South - Cadbury House

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Bristol South - Cadbury House

Exterior
Exterior
Sports facility
Lobby
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

$126
includes taxes & fees
Nov 2 - Nov 3

Explore the area

View in a map
Frost Hill, Congresbury, Bristol, England, BS49 5AD
  • Place, Noah's Ark Zoo Farm
    ‪14 min drive‬
  • Place, Sand Bay Beach
    ‪16 min drive‬
  • Place, Cheddar Gorge
    ‪22 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪13 min drive‬

Room options

View all photos for Deluxe, Two Single Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe, Two Single Beds

  • 241 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area | 37-inch LCD TV with digital channels, Smart TV

Junior Suite, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, 1 King Bed

Loft, 1 King Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Loft, 1 King Bed

  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Suite

Panoramic Suite | In-room safe, desk, iron/ironing board, free cribs/infant beds

Panoramic Suite

  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Bedroom

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 Bedroom

7.2 out of 10
Good
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed (Deluxe)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 Double Bed (Deluxe)

  • Sleeps 4
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room, 1 Double Bed

8.2 out of 10
Very good
(12 reviews)
  • 250 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed (Connecting Rooms)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room, 1 Double Bed (Connecting Rooms)

  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible

7.2 out of 10
Good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(18 reviews)
  • 252 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed

9.0 out of 10
Wonderful
(17 reviews)
  • 245 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

Twin Room

7.4 out of 10
Good
(8 reviews)
  • 241 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

DoubleTree by Hilton Hotel Bristol South - Cadbury House

4-star Bristol hotel with restaurant
Along with a full-service spa, this hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
DoubleTree by Hilton Hotel Bristol South - Cadbury House offers 132 accommodations with safes and designer toiletries. 37-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided on request.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

TheSpa at Cadbury House has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

DoubleTree by Hilton Hotel Bristol South - Cadbury House features a full-service spa, 2 hot tubs, an indoor pool, and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a fitness center, spa services, and a terrace. Onsite parking is available (surcharge), along with a car charging station.

DoubleTree by Hilton Hotel Bristol South - Cadbury House has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Marco Pierre White Grill - Overlooking the garden, this steakhouse serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
The Living Room - Overlooking the garden, this restaurant serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (GBP 12 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 17.95 to 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marco Pierre White Grill
  • The Living Room

Things to do

  • 2 hot tubs
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 17.95 to 17.95 per person
  • Uncovered self parking fee: GBP 12.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cadbury Bristol
Cadbury Hilton
Cadbury House
Cadbury House Bristol
Cadbury House Hotel
DoubleTree Cadbury
DoubleTree Cadbury Hilton Bristol
DoubleTree Hilton Bristol Cadbury House
DoubleTree Hilton Hotel Bristol South Cadbury House
Hilton DoubleTree Bristol Cadbury House
DoubleTree by Hilton Hotel Bristol South - Cadbury House Hotel
DoubleTree by Hilton Hotel Bristol South - Cadbury House Bristol

Reviews

DoubleTree by Hilton Hotel Bristol South - Cadbury House Reviews

8.2

Very Good

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 474 out of 1007 reviews
Rating 8 - Good. 280 out of 1007 reviews
Rating 6 - Okay. 138 out of 1007 reviews
Rating 4 - Poor. 68 out of 1007 reviews
Rating 2 - Terrible. 47 out of 1007 reviews

Reviews

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Edward

Traveled with partner
Liked: Staff & service
Our television did not work. The safe also did not work. We paid for breakfast but no breakfast available by the time we had to check out. Steps up to reception very difficult especially with luggage. Very disappointing experience.
Stayed 1 night in Jul 2025

10/10 Excellent

Kirsty

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Sophia

Disliked: Room comfort

A let down

Not Hilton quality The bed was rock hard, to the point I would wake up with pressure point pain on hip and shoulder The safe didn’t work - so I had to bring our valuables with us. Front desk said maintenance was “off for the weekend” The faucet in the sink was also broken and kept turning off The AC was set to 20 Celsius and still it wasn’t cooling We weren’t able to use our free drinks coupons Dinner be night was absolutely diabolical The meat was so dry it was difficult to swallow We suspect it was the pork loin left over from Sunday lunch roast A lot of service staff, but only a few were efficient and knew how to serve The pool area was over crowded - as locals buy memberships to the gym which gives them access to the pool Their were zero lounge chairs, the pool was hot and crowded Outside on the terrace the wasps were out of control, which made it impossible to sit out there The fountain area had some canvas chairs but zero shade or umbrellas - This was an absolute wasted space and a shame as it was tranquil - aside from the rowdy crowd of parties that left all of their own drinks and food on the tables After 2 hours still no one came to clean it The bar area was freezing to the point of shivering uncomfortably It has so much potential and so little to offer at the moment
Stayed 3 nights in Jul 2025

8/10 Good

Kyle

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Jul 2025

2/10 Terrible

Baxi

Hello, Formal Complaint Regarding Unfulfilled Booking and Poor Customer Experience – 5th July 2025 I am writing to formally express my profound disappointment and dissatisfaction following our recent experience at your hotel, Cadbury House, on Saturday 5th July 2025. Prior to our arrival, we contacted the hotel on multiple occasions to confirm our booking and check-in arrangements. Just an hour before our arrival on 5th July, a member of your staff reassured us that we could check in at any time before 12 midnight and that both rooms were fully reserved and ready for us. We had also contacted the hotel on the 4th July, and were once again assured that everything was in order. However, upon our arrival at approximately 8pm, we were informed that the rooms were not available. This was not only shocking but deeply upsetting, especially as we had brought our young children for a much-needed short break after their school examinations. We were all tired and looking forward to a relaxing and enjoyable experience, only to be met with confusion and disappointment. The acting manager, who was standing in due to the absence of the general manager, apologised for the situation and acknowledged the error.
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Suzanne

Stayed 1 night in Jun 2025

8/10 Good

Roger

Stayed 1 night in Mar 2025

6/10 Okay

Steve

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2025

6/10 Okay

Paul

Business traveler
Liked: Cleanliness
Food very expensive and not good
Stayed 1 night in Jun 2025

10/10 Excellent

Abbigale

Stayed 1 night in Jun 2025

6/10 Okay

Amanda

This hotel could be fabulous but lack of attention to detail is rife. The first room I was given was a depressingly dark, I was moved to a brighter room however other guests walked in on me half-dressed during my stay. The room service was so bland, there was mould in the shower, they had no shower caps, some of the staff were so unhelpful, the club amenities stank. The grounds are very pretty and the drive up to the hotel is impressive. But then just little things really let it down. I opened the window and it was full of 100’s of dead bugs. When I tried calling for room service, it took over 10-15mins to get a hold of someone, the phone just rings out. The care and detail is just not there. A few minor changes could take this place from ‘fine’ to great. Would not stay there again. Paris on the front desk was great… very helpful.
Stayed 2 nights in Jun 2025

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a fantastic location
Stayed 1 night in Jun 2025

8/10 Good

Aaron

Stayed 1 night in Jun 2025

10/10 Excellent

Nicolas

Stayed 1 night in May 2025

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice and setting was great. Slightly annoying that a wedding party gate crashed the bar area for an hour when we were trying to have a quiet drink or two with the kids before going to bed
Stayed 2 nights in May 2025

10/10 Excellent

Mornay

Stayed 2 nights in May 2025

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful room, helpful staff, awesome food!
Stayed 1 night in May 2025

2/10 Terrible

Steven

Business traveler
Disliked: Cleanliness, property conditions & facilities
Not the greatest. Check in took an age as only one person working on reception, the second terminal was broken. One of three rooms were ready for 4pm. Went to get food at 4:30pm, told not serving until 5:30pm in the restaurant. Advised to go to the Club for food as only place serving, walked over to the club only to find four members of staff stood talking, they looked at us a few times before asking what we wanted. Stated a table for three only to be told food had stopped serving and should go back to the place that had sent us over. Waited until the restaurant was open, stood at the "wait to be seated" sign for around 5 minutes until someone came over to ask what we wanted. in that period 8 or 9 staff members just walked straight past without acknowledgement - a true case of "not my job mate". Food at the MPW was ok; our first drinks order taken only to be told that all three drinks were out of stock. Ordered some of drinks only to be told two of those were also out of stock so stuck to water. Found a large piece of plastic packaging in the cabbage side - told the waiter, who said sorry and walked off, came back said the chef was sorry. Nothing more mentioned about it. The hallways smell, progressively worse in the stairwells. The sofa bed in one room resembled an extra out of CSI - the amount of stains and "crustiness" was disgusting. Didn't even put my bag on the thing! The noisiest hotel ever. Left one day early.
Stayed 2 nights in May 2025

6/10 Okay

Marlon

Traveled with partner
Disliked: Cleanliness
checkin staff was not welcoming was not in official work attire, jumper and jeans no shirt tie or jacket. room smelled of sick, spider in bed when covers turned back, linen dirty remote not working and when reported back to reception for something to be done was told straight away I cannot have a another room. The next day found that the Iron board was broken so had to get that changed so not a great experience at all.
Stayed 3 nights in May 2025

8/10 Good

Jonathan

Stayed 1 night in May 2025

8/10 Good

Lesley

Stayed 1 night in May 2025

2/10 Terrible

daniee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unwelcoming staff

Unwelcoming staff, the hotel smells like an american motel on the highways..
Stayed 2 nights in May 2025