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DoubleTree by Hilton Hotel Bristol South - Cadbury House

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Bristol South - Cadbury House

Exterior
Sports facility
Reception
Exterior
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Air conditioning
  • Pool
  • Gym
  • Hot Tub
$143
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
Frost Hill, Congresbury, Bristol, England, BS49 5AD
  • Noah's Ark Zoo Farm
    ‪14 min drive‬
  • Sand Bay Beach
    ‪16 min drive‬
  • Cheddar Gorge
    ‪22 min drive‬
  • Bristol (BRS-Bristol Intl.)
    ‪13 min drive‬

Room options

View all photos for Family Room, 1 Double Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room, 1 Double Bed

8.0 out of 10
Very good
(11 reviews)
  • 250 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Living area | 37-inch LCD TV with digital channels, Smart TV

Junior Suite, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Bedroom

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 Bedroom

7.2 out of 10
Good
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe, Two Single Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe, Two Single Beds

  • 241 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Panoramic Suite

Panoramic Suite | In-room safe, desk, iron/ironing board, free cribs/infant beds

Panoramic Suite

  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)
  • 252 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, 1 King Bed

Loft, 1 King Bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Loft, 1 King Bed

  • 474 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed (Deluxe)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Room, 1 Double Bed (Deluxe)

  • Sleeps 4
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed (Connecting Rooms)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Family Room, 1 Double Bed (Connecting Rooms)

  • Sleeps 4
  • 1 Double Bed

View all photos for Twin Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

Twin Room

7.4 out of 10
Good
(8 reviews)
  • 241 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)
  • 245 sq ft
  • Sleeps 2
  • 1 King Bed

Accessible King Room

  • Sleeps 2

Twin Room

  • Sleeps 2

View all photos for King Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

King Room

  • Sleeps 2

Loft Suite

  • Sleeps 2

Deluxe King Room

  • Sleeps 2

Junior Suite

  • Sleeps 2

Deluxe Twin Room

  • Sleeps 2

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About this property

DoubleTree by Hilton Hotel Bristol South - Cadbury House

4-star Bristol hotel with restaurant
Along with a full-service spa, this hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
DoubleTree by Hilton Hotel Bristol South - Cadbury House offers 132 accommodations with safes and designer toiletries. 37-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided on request.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

TheSpa at Cadbury House has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

DoubleTree by Hilton Hotel Bristol South - Cadbury House features a full-service spa, 2 hot tubs, an indoor pool, and a sauna. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a fitness center, spa services, and a terrace. Onsite parking is available (surcharge), along with a car charging station.

DoubleTree by Hilton Hotel Bristol South - Cadbury House has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Marco Pierre White Grill - Overlooking the garden, this steakhouse serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
The Living Room - Overlooking the garden, this restaurant serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (GBP 12 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 17.95 to 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Marco Pierre White Grill
  • The Living Room

Things to do

  • 2 hot tubs
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 17.95 to 17.95 per person
  • Uncovered self parking fee: GBP 12.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cadbury Bristol
Cadbury Hilton
Cadbury House
Cadbury House Bristol
Cadbury House Hotel
DoubleTree Cadbury
DoubleTree Cadbury Hilton Bristol
DoubleTree Hilton Bristol Cadbury House
DoubleTree Hilton Hotel Bristol South Cadbury House
Hilton DoubleTree Bristol Cadbury House
DoubleTree by Hilton Hotel Bristol South - Cadbury House Hotel
DoubleTree by Hilton Hotel Bristol South - Cadbury House Bristol

DoubleTree by Hilton Hotel Bristol South - Cadbury House Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 463 out of 1000 reviews
Rating 8 - Good. 281 out of 1000 reviews
Rating 6 - Okay. 141 out of 1000 reviews
Rating 4 - Poor. 68 out of 1000 reviews
Rating 2 - Terrible. 47 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mornay

Stayed 2 nights in May 2025

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful room, helpful staff, awesome food!
Stayed 1 night in May 2025

2/10 Terrible

Steven

Business traveler
Disliked: Cleanliness, property conditions & facilities
Not the greatest. Check in took an age as only one person working on reception, the second terminal was broken. One of three rooms were ready for 4pm. Went to get food at 4:30pm, told not serving until 5:30pm in the restaurant. Advised to go to the Club for food as only place serving, walked over to the club only to find four members of staff stood talking, they looked at us a few times before asking what we wanted. Stated a table for three only to be told food had stopped serving and should go back to the place that had sent us over. Waited until the restaurant was open, stood at the "wait to be seated" sign for around 5 minutes until someone came over to ask what we wanted. in that period 8 or 9 staff members just walked straight past without acknowledgement - a true case of "not my job mate". Food at the MPW was ok; our first drinks order taken only to be told that all three drinks were out of stock. Ordered some of drinks only to be told two of those were also out of stock so stuck to water. Found a large piece of plastic packaging in the cabbage side - told the waiter, who said sorry and walked off, came back said the chef was sorry. Nothing more mentioned about it. The hallways smell, progressively worse in the stairwells. The sofa bed in one room resembled an extra out of CSI - the amount of stains and "crustiness" was disgusting. Didn't even put my bag on the thing! The noisiest hotel ever. Left one day early.
Stayed 2 nights in May 2025

6/10 Okay

Marlon

Traveled with partner
Disliked: Cleanliness
checkin staff was not welcoming was not in official work attire, jumper and jeans no shirt tie or jacket. room smelled of sick, spider in bed when covers turned back, linen dirty remote not working and when reported back to reception for something to be done was told straight away I cannot have a another room. The next day found that the Iron board was broken so had to get that changed so not a great experience at all.
Stayed 3 nights in May 2025

8/10 Good

Jonathan

Stayed 1 night in May 2025

8/10 Good

Lesley

Stayed 1 night in May 2025

2/10 Terrible

daniee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unwelcoming staff

Unwelcoming staff, the hotel smells like an american motel on the highways..
Stayed 2 nights in May 2025

2/10 Terrible

Tristan

Liked: Cleanliness, room comfort

Very bad management

We have a had several issues the last few times we have stayed inc no flushing toilet of which we’re given a bucket to flush ourselves, we also had no internet or tv what so ever on one stay, we have tried to address this with the manager but been completely ignored by the Eastern European manager of which I forget his name, such a shame we have been ignored time after time with promise of compensation after spending £130-180 per stay at this hotel over many years, the manager has certainly let his side down with his ignorance which is a shame as the restaurant and reception staff are always amazing, welcoming and friendly, someone in his position should not just be paying lip service to customers that have been staying there for 11+ years and act on customers email complaints, we will reluctantly stay there again as I love the gym and spa before we head away on holiday as it is ideally located, hopefully a different manager when we have issues that may actually rectify rather than ignore
Stayed 1 night in May 2025

8/10 Good

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I felt it was unreasonable to have to pay £10 to park my car when paying £150 a night to stay.
Stayed 1 night in May 2025

10/10 Excellent

Jade

Stayed 1 night in May 2025

10/10 Excellent

Anoop

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

philippa

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff were helpful. A little shabby in some areas of the room
Stayed 1 night in May 2025

10/10 Excellent

douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Jessica

Stayed 1 night in May 2025

6/10 Okay

Nancy

Business traveler
Liked: Property conditions & facilities

No tea and biscuit no identity sorry 😢

Nice place but no tea biscuits in room wasn’t a cheap stay for one to justify. Far away place no lunch understandably because of hard times but still a hotel ain’t it
Stayed 2 nights in May 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Kelly

Traveled with family and small children
Liked: Amenities
An older property, could benefit from netting to add privacy for rooms. Shame the pool couldn’t be accessed from the hotel without walking outside as this prevents walking in your dressing down. Sadly our check in experience felt somewhat underwhelming compared to the member of staff in front of us who was offered complimentary upgrade and didn’t have to ask for their cookies. Was advised two restaurants were open but didn’t have children’s menu for the one at the spa. Went to eat there and then advised they were not open. Not ideal stop if you have mobility issues.
Stayed 1 night in May 2025

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Jessica

Stayed 2 nights in Apr 2025

8/10 Good

Ruth

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Linn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Kaur

Traveled with family
Disliked: Property conditions & facilities
Over all. Staff service soo good but in bedroom should need some changes, dressings chair was stucked between bed ,couldn't use, Dressings table handle hurted on right leg, left bruise on, space was very tiny.
Stayed 1 night in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Joaquin

Stayed 2 nights in Apr 2025