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Hard Rock Hotel & Casino Bristol

2.5 star property

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3 bars/lounges
Superior Suite, 1 King Bed, Corner | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Indoor pool, open 9:00 AM to 7:00 PM, free cabanas, pool umbrellas
Casino
Superior Suite, 1 King Bed, Corner | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Breakfast available
  • Bar
  • Parking available

Explore the area

Map
500 Gate City Highway, Bristol, VA, 24201
  • Bristol Mall
    ‪3 min walk‬
  • Hard Rock Hotel & Casino Bristol
    ‪5 min walk‬
  • The Pinnacle
    ‪4 min drive‬
  • Tri-Cities, TN (TRI-Tri-Cities Regional)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

  • 730 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Roll-in Shower

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Roll-in Shower

  • 372 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Corner

Superior Suite, 1 King Bed, Corner | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Suite, 1 King Bed, Corner

  • 840 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

  • 372 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Roll-in Shower

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Roll-in Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Roll-in Shower

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Roll-in Shower

  • 372 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds

  • 372 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

2 bars/lounges

The Bristol Hotel

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
4.9 out of 5, Exceptional, (1001)
$294 nightly
The price is $294 total
includes taxes & fees
The Bristol Hotel

About this property

Hard Rock Hotel & Casino Bristol

Bristol hotel with 5 restaurants
This hotel features 5 restaurants, a full-service spa, and a casino. Self parking is free. Additionally, an indoor pool, 3 bars/lounges, and a fitness center are onsite.
Hard Rock Hotel & Casino Bristol offers 303 accommodations with safes and coffee/tea makers. 65-inch flat-screen televisions come with premium digital channels and pay movies.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Hard Rock Hotel & Casino Bristol features an indoor pool and a fitness center. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. Guests can unwind with a drink at one of the hotel's 3 bars/lounges.

This Bristol hotel also offers a casino, a vending machine, and a sportsbook. Complimentary uncovered self parking is available on site, along with a car charging station.

Hard Rock Hotel & Casino Bristol has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Marketplace - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Constant Grind - Onsite coffee shop. Open 24 hours. Open daily.
Council Oak - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Hard Rock Cafe - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
YOUYU Noodle Bar - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Secured, uncovered valet parking on site (USD 12 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 30 for adults and USD 15 to 20 for children
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 5 restaurants

Restaurants on site

  • Constant Grind
  • Council Oak
  • Hard Rock Cafe
  • Marketplace
  • YOUYU Noodle Bar

Things to do

  • 59 gaming tables
  • 900 slot machines
  • Casino (85,873 square feet of space)
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Gym
  • Indoor pool
  • Sportsbook
  • TV in common areas

Family friendly

  • Fenced pool
  • Indoor pool
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 7 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Elevator (68 inch wide door)
  • Grab bar near toilet
  • Hand-held showerhead
  • Roll-in shower (30 inches wide)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Built in 2024
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium digital channels
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Meal delivery service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Resort fee: USD 14.99 per accommodation, per night
The resort fee includes:
  • Beach towels
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Hot tub access

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 15 to 30 for adults, and USD 15 to 20 for children
  • Uncovered valet parking fee: USD 12.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Service fee: USD 14.99 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Pool access available from 9:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hard Rock Bristol Bristol

Hard Rock Hotel & Casino Bristol Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 97 out of 137 reviews
Rating 8 - Good. 21 out of 137 reviews
Rating 6 - Okay. 10 out of 137 reviews
Rating 4 - Poor. 8 out of 137 reviews
Rating 2 - Terrible. 1 out of 137 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

William J Ike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice New facility. I've stayed at other Hard Rock Hotels and have had a good experience with all of them. I would stay here again if I'm in the area.
Stayed 1 night in Feb 2025

10/10 Excellent

Amy

Stayed 1 night in Dec 2024

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at Hard Rock. Dinner at Council Oak Steakhouse, deluxe king room and room service breakfast...great experience and facilities! Only complaint is $12/day valet charge ($10 if Unity member). Perhaps, no fee if staying at the hotel or $5/day would be acceptable. And, the valet staff wasn't terribly helpful in explaining how to pay at the kiosk either. And, the slow entry into the casino area (only one scanner available and the employee manning it wasn't the most friendly as we entered). Overall, Hard Rock Live event center was spacious with great sound system and video boards. Room was comfortable, well-equipped/amenitied. Nice LED lights too. Council Oak dinner was delicious and service was wonderful. Overall, a great stay!
Stayed 1 night in Feb 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff always willing and able to help with any problems!! Wonderful personalities!! Beautiful property! Please change coffee makers!
Stayed 2 nights in Feb 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so NICE! very clean and Casino was a blast! Concert topped off the trip.
Stayed 2 nights in Feb 2025

10/10 Excellent

Tyler

Stayed 1 night in Feb 2025

10/10 Excellent

Brenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were really nice, and the casino is great.
Stayed 1 night in Feb 2025

6/10 Okay

Lisa

Traveled with family
Liked: Cleanliness, room comfort

Not impressed, inconvenient

I am disappointed that we were not told that this place is not family friendly at all. None of the sit down restaurants allow guests under 20, not even the Hard Rock Cafe! And to top it off after we checked into our room and wanted to go grab a bite at the Marketplace food hall we were told there was no walking path from the Hotel to the Food Court with a child. We had to go back into our car and drive around the back of the building to another entrance. VERY inconvenient and this should have been disclosed when booking. At least have a shuttle to take us. We stayed 2 nights and the morning after our first night I put the sign on for Housekeeping to make up at room at 6:45AM, we returned after a long day at 8:50 PM and the room was never made up. I then had to call for towels before we could settle in for the night. It was a Wednesday and Thursday night, certianly not peak times. Service was below par and we will not stay again. We have stayed at 3 other Hard Rock Hotels throughout the world and this one does not deserve the name.
Stayed 2 nights in Feb 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Mary Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were very helpful and appeared to be proud of their jobs. Room was clean and met my expectations.
Stayed 2 nights in Feb 2025

10/10 Excellent

Nanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big comfy rooms with giant TV, free wifi, good coffee. Valet parking was affordable and friendly. Lots of food options including a 24 hour coffee shop. Every staff member that we met was amazing. The gym is off of the pool and is well equipped with lots of circuit machines. Towels and bottled water are provided for pool and gym. The pool is worth the visit. It is an indoor/outdoor heated pool that you can swim through. The water was 85° when I was there. Outside temp was in the 40°s so the steam pillowing off the water in clouds was pretty as the sun set. There is a lovely attendant at the pool to assure fresh towels and offer waters. They let me know the water temps as I arrived. The outdoor hot tub looked to seat 10 or so and I was told it was 110°.
Stayed 2 nights in Jan 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Erik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was amazing. Staff was super friendly and helpful. Would definitely stay here again.
Stayed 1 night in Feb 2025

6/10 Okay

Erica, Orwell

Traveled with partner
Liked: Staff & service
The pool and jacuzzi closed at 7pm which was very depressing after traveling all day and arriving in the evening, it was the whole reason I chose the hotel. And the rooms don’t have microwaves and Luke warm water for showers
Stayed 2 nights in Feb 2025

10/10 Excellent

Melissa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice and had everything you needed
Stayed 1 night in Feb 2025

10/10 Excellent

Jon

Traveled with group
Liked: Property conditions & facilities
Simple checkin. Beautiful room. Great casino.
Stayed 1 night in Feb 2025

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Lisa

Liked: Cleanliness
Disliked: Staff & service

Not super helpful

Tv didn’t work air conditioning didn’t work
Stayed 2 nights in Feb 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
The Hard Rock in Bristol was easily the nicest casino we’ve been to in the Southeast and only a few hours drive from where we live. The casino was well-equipped with many table games and slot machines, the decor was fabulous and the staff went out of their way to be welcoming! It doesn’t hurt that we left the Hard Rock with more money than we came with and super happy about our winnings playing Roulette and the slots! We ate at the Hard Rock Cafe and the food was out of this world! I had the best mushrooms/swiss burger and also tried the twisted mac-n-cheese (highly recommend!). They had live music in multiple areas of the casino, and I’ve been told that every weekend offers live bands, which is great entertainment while gaming. We stayed in the hotel on Friday night and can honestly say that the room was beautiful, the staff accommodating and we can’t wait to visit again soon!
Stayed 1 night in Jan 2025

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Jan 2025

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Hector, Bristol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. Our room was spotless and the bathroom was wonderful with a great walk in shower and separate area for the toilet. The lighting in the room was great and we enjoyed the huge high definition TV. Everyone we encountered, be it hotel staff, restaurant servers/hostesses, casino dealers or attendants, was extremely friendly and welcoming. We will be back when we can😀
Stayed 1 night in Jan 2025

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in, clean and modern.
Stayed 1 night in Jan 2025