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Hard Rock Hotel & Casino Bristol

2.5 star property

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Photo gallery for Hard Rock Hotel & Casino Bristol

3 bars/lounges
Indoor pool, open 9:00 AM to 7:00 PM, free cabanas, pool umbrellas
Superior Suite, 1 King Bed, Corner | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Reception
Superior Suite, 1 King Bed, Corner | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • Breakfast available
  • Bar
  • Parking available
  • Spa
  • Pool

Explore the area

Map
500 Gate City Highway, Bristol, VA, 24201
  • Bristol Mall
    ‪4 min walk‬
  • Hard Rock Hotel & Casino Bristol
    ‪6 min walk‬
  • The Pinnacle
    ‪5 min drive‬
  • Tri-Cities, TN (TRI-Tri-Cities Regional)
    ‪20 min drive‬

Room options

View all photos for Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

  • 730 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Roll-in Shower

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Roll-in Shower

  • 372 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Corner

Superior Suite, 1 King Bed, Corner | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Superior Suite, 1 King Bed, Corner

  • 840 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

  • 372 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Roll-in Shower

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Roll-in Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Roll-in Shower

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds, Roll-in Shower

  • 372 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Deluxe Room, 2 Queen Beds

  • 372 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

2 bars/lounges

The Bristol Hotel

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
4.9 out of 5, Exceptional, (1003)
The price is $279
per night
$336 total
includes taxes & fees
May 17 - May 18
The Bristol Hotel

About this property

Hard Rock Hotel & Casino Bristol

Bristol hotel with 5 restaurants
This hotel features 5 restaurants, a full-service spa, and a casino. Self parking is free. Additionally, an indoor pool, 3 bars/lounges, and a fitness center are onsite.
Hard Rock Hotel & Casino Bristol offers 303 accommodations with safes and coffee/tea makers. 65-inch flat-screen televisions come with premium digital channels and pay movies.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Hard Rock Hotel & Casino Bristol features an indoor pool and a fitness center. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. Guests can unwind with a drink at one of the hotel's 3 bars/lounges.

This Bristol hotel also offers a casino, a vending machine, and a sportsbook. Complimentary uncovered self parking is available on site, along with a car charging station.

Hard Rock Hotel & Casino Bristol has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Marketplace - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Constant Grind - Onsite coffee shop. Open 24 hours. Open daily.
Council Oak - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar. Open select days.
Hard Rock Cafe - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
YOUYU Noodle Bar - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Secured, uncovered valet parking on site (USD 12 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 30 for adults and USD 15 to 20 for children
  • 2 coffee shops/cafes
  • 3 bars/lounges
  • 5 restaurants

Restaurants on site

  • Constant Grind
  • Council Oak
  • Hard Rock Cafe
  • Marketplace
  • YOUYU Noodle Bar

Things to do

  • 59 gaming tables
  • 900 slot machines
  • Casino (85,873 square feet of space)
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Gym
  • Indoor pool
  • Sportsbook
  • TV in common areas

Family friendly

  • Fenced pool
  • Indoor pool
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 7 treatment rooms
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Elevator (68 inch wide door)
  • Grab bar near toilet
  • Hand-held showerhead
  • Roll-in shower (30 inches wide)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Built in 2024
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium digital channels
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Meal delivery service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • 1 percent tourism fee will be charged
  • Resort fee: USD 14.99 per accommodation, per night
The resort fee includes:
  • Beach towels
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Hot tub access

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 15 to 30 for adults, and USD 15 to 20 for children
  • Uncovered valet parking fee: USD 12.00 per night (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Service fee: USD 14.99 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Pool access available from 9:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Hard Rock Bristol Bristol

Hard Rock Hotel & Casino Bristol Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 87 out of 121 reviews
Rating 8 - Good. 18 out of 121 reviews
Rating 6 - Okay. 8 out of 121 reviews
Rating 4 - Poor. 7 out of 121 reviews
Rating 2 - Terrible. 1 out of 121 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
The Hard Rock in Bristol was easily the nicest casino we’ve been to in the Southeast and only a few hours drive from where we live. The casino was well-equipped with many table games and slot machines, the decor was fabulous and the staff went out of their way to be welcoming! It doesn’t hurt that we left the Hard Rock with more money than we came with and super happy about our winnings playing Roulette and the slots! We ate at the Hard Rock Cafe and the food was out of this world! I had the best mushrooms/swiss burger and also tried the twisted mac-n-cheese (highly recommend!). They had live music in multiple areas of the casino, and I’ve been told that every weekend offers live bands, which is great entertainment while gaming. We stayed in the hotel on Friday night and can honestly say that the room was beautiful, the staff accommodating and we can’t wait to visit again soon!
Stayed 1 night in Jan 2025

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Jan 2025

8/10 Good

Joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Hector, Bristol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here. Our room was spotless and the bathroom was wonderful with a great walk in shower and separate area for the toilet. The lighting in the room was great and we enjoyed the huge high definition TV. Everyone we encountered, be it hotel staff, restaurant servers/hostesses, casino dealers or attendants, was extremely friendly and welcoming. We will be back when we can😀
Stayed 1 night in Jan 2025

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in, clean and modern.
Stayed 1 night in Jan 2025

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe clean I felt secure. A little smokey though.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Ashley

Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff and service!! Beautiful hotel!
Stayed 1 night in Jan 2025

10/10 Excellent

Tim, Mountain City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked cleanness of room. Staff very friendly and helpful.
Stayed 1 night in Jan 2025

4/10 Poor

Josh J

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Better bar service
Stayed 1 night in Jan 2025

10/10 Excellent

Sara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love our stay
Stayed 1 night in Jan 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Kristie, New Market

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Would rate this hotel a 10 with only 1 irritating complaint. In the middle of the night, we were very thirsty. No vending machines or hotel shop or servise available to somply get a soda!!!! We wakked all the way across the casino to go to a restaurant to find thy were closed. Ended up having to wait FOREVER to fina and wait for a cocktai waitress. I couldnt believe it was that difficult to get a coke. The front desk admitted that there had been a number of complaints About it, but nothing is done. Other than that, this hotel is WONDERFUL!!!!
Stayed 1 night in Jan 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very nice and comfortable. Excellent service, staff responded quickly when I reported a problem with the TV in the room.
Stayed 1 night in Jan 2025

10/10 Excellent

Denete

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay. The staff was really helpful and kind, as I checked in late.The hotel and casino is beautiful and clean. Wish I could have stayed longer.
Stayed 1 night in Jan 2025

8/10 Good

Jessica

Liked: Amenities
I loved the staff at the hotel and our rooms was very nice clean quiet and pet friendly too the food was great and the spa is really good too facials are very relaxing I had the best Xmas here as well
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star all the way
Stayed 1 night in Jan 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

well worth the overnight

We were o our way to Florida Stopped for the night loved everything about it
Stayed 1 night in Jan 2025

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New, clean, fun!

We had a blast at the casino! The hotel was immaculate because it is brand new. So extremely NIIICE! Only small issue we had was no body wash in the shower. The pump container was bone dry. Otherwise perfect room! The staff was AMAZING! We will definitely come back!
Stayed 1 night in Jan 2025