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Mercure Bristol Grand Hotel

4.0 star property

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Photo gallery for Mercure Bristol Grand Hotel

Meeting facility
Standard Twin Room, 2 Twin Beds | 1 bedroom, in-room safe, desk, iron/ironing board
Meeting facility
Exterior
Meeting facility

Reviews

7.6 out of 10
Good

Popular amenities

  • Air conditioning
  • Bar
  • Room service
  • Parking available
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
Broad Street, Bristol, England, BS1 2EL
  • Bristol Hippodrome Theatre
    ‪6 min walk‬
  • University of Bristol
    ‪6 min walk‬
  • Cabot Circus Shopping Centre
    ‪7 min walk‬
  • Bristol (BRS-Bristol Intl.)
    ‪17 min drive‬

Room options

View all photos for Family Room, 1 Double Bed with Sofa bed

1 bedroom, in-room safe, desk, iron/ironing board

Family Room, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed

1 bedroom, in-room safe, desk, iron/ironing board

Standard Room, 1 Double Bed

7.0 out of 10
Good
(35 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | 1 bedroom, in-room safe, desk, iron/ironing board

Standard Twin Room, 2 Twin Beds

7.6 out of 10
Good
(15 reviews)
  • 151 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Room, 1 Double Bed

1 bedroom, in-room safe, desk, iron/ironing board

Privilege, Room, 1 Double Bed

9.0 out of 10
Wonderful
(7 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Compact)

Room, 1 Double Bed (Compact) | 1 bedroom, in-room safe, desk, iron/ironing board

Room, 1 Double Bed (Compact)

8.8 out of 10
Excellent
(23 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed

1 bedroom, in-room safe, desk, iron/ironing board

Suite, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

Similar properties

Property entrance

Clayton Hotel Bristol City

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.6 out of 5, Wonderful, (1005)
$345 nightly
The price is $345 total
includes taxes & fees
Clayton Hotel Bristol City

About this property

Mercure Bristol Grand Hotel

4-star hotel in Bristol City Centre
A restaurant, a bar/lounge, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 24-hour room service, a business center, and concierge services are onsite. Housekeeping is available on request.
Mercure Bristol Grand Hotel offers 182 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Bristol hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center.

Wireless Internet access is complimentary. This business-friendly hotel also offers concierge services, laundry facilities, and dry cleaning/laundry services. Onsite parking is available (surcharge).

Mercure Bristol Grand Hotel is a smoke-free property.

English breakfasts are available for a surcharge on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Mercure Bristol Grand Hotel has a restaurant serving breakfast, lunch, and dinner.
24-hour room service is available.

Languages

Bulgarian, English, French, German, Italian, Polish, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (GBP 19 per day)
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Keepers Kitchen & Bar

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar in bathtub
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 17.95 per person
  • Covered self parking fee: GBP 19.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mercure Bristol Grand Hotel Opening November 2015
Mercure Grand Hotel Opening November 2015
Mercure Bristol Grand Opening November 2015
Mercure Grand Opening November 2015
Mercure Bristol Grand Hotel Newly Refurbished
Mercure Bristol Grand
The Grand, Bristol Hotel Bristol
Thistle Hotel Bristol
Mercure Bristol Grand Newly Refurbished
Mercure Bristol Hotel Bristol
Mercure Bristol Grand Hotel Hotel
Mercure Bristol Grand Hotel Bristol
Mercure Bristol Grand Hotel Hotel Bristol

Mercure Bristol Grand Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 365 out of 1002 reviews
Rating 8 - Good. 285 out of 1002 reviews
Rating 6 - Okay. 185 out of 1002 reviews
Rating 4 - Poor. 111 out of 1002 reviews
Rating 2 - Terrible. 56 out of 1002 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Claire

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay

Great location. Convenient parking too
Stayed 1 night in Mar 2025

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will come back again

Great hotel, perfect location clean and tidy, staff really helpful and friendly
Stayed 1 night in Mar 2025

8/10 Good

Cliff

Traveled with partner
Liked: Cleanliness, staff & service
Central to everything, Rooms to dark! Kettle lead would not reach socket. Bar staff great also reception staff great!. Just needs rooms to be brighter.
Stayed 2 nights in Mar 2025

10/10 Excellent

Wayne

Stayed 1 night in Mar 2025

4/10 Poor

Beth

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Amanda

Traveled with partner
Liked: Cleanliness
In the heart of Bristol. Faulty lifts. Staff seemed stressed with a couple of elderly guests. Customer service should be better than what we witnessed.
Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2025

10/10 Excellent

Sarah

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Patrick

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

Darren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Beth

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Never again

The room was freezing as the main heating wasn’t working, and we had only a tiny plug in radiator which was not explained to us on arrival. The room was very dark with limited lighting, which wasn’t good when getting ready to attend a wedding. I shivered all night and paying over £400 for two nights I’d expect the basics of a adequately heated room. I wouldn’t stay again and I would t recommend to anyone. I think in total we had over 10 rooms booked and the majority were inadequate for the price paid.
Stayed 2 nights in Mar 2025

8/10 Good

Tammy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only disappointment was that I had requested an upgrade before my stay. I had an email confirming that was possible but on check in was told that it wasn't then possible. I had an early 7am appointment the next morning and requested the upgrade to facilitate the fridge for my yogurt so I could eat before leaving tbe hotel ( breakfast didn't open until 7am at the hotel). Therefore I had to leave my yogurt in the bathroom sink full of cold water. It was far from ideal when I had paid over £350 for a 2 night stay!
Stayed 2 nights in Mar 2025

2/10 Terrible

Simon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cancelled booking when we arrived
Stayed 1 night in Mar 2025

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

charlie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Mary

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It seems as though the hotel is being ungraded in some areas. Bathroom was good decor wise but the room itself was in need of an upgrade in it's decor. Very dark room with poor lighting. Staff very friendly
Stayed 1 night in Mar 2025

6/10 Okay

Mark

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness

Not going again

Lack of info regarding car park and how to access on arrival Dark room, no mirror over a desk/table/dressing table to do hair and make up No working extractor fan in bathroom to extract steam from shower Noise until after midnight from room nextdoor
Stayed 2 nights in Mar 2025

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Feb 2025

6/10 Okay

Gary

I THOUGHT THE ROOM I PAID FOR WAS GOING TO BE BETTER THAN IT WAS! IT WAS SMALL! THE COFFEE FACILITY WASN'T VERY GOOD EITHER!
Stayed 1 night in Feb 2025

2/10 Terrible

Nikoletta

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Worst hotel experience ever.

Worst hotel experience ever. The rooms are dirty and the walls are papert thin. You can basically here any conversations from next door and from the corridor witch makes impossible to get a good night sleep. The hotel is shoulting for a refurbishmant and there ar serious issues with cleanliness. We even found receipt in the room probably from the precous guests. I do not recommend this hotel.
Stayed 2 nights in Feb 2025

8/10 Good

Babatunde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An enjoyable stay at a friendly clean hotel. Negative - hard to find with Google maps, thank you Anna ( receptionist) for your perfect directions.
Stayed 1 night in Feb 2025

8/10 Good

MATTHEW

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel, standard double was fine, but not mind blowing. Pretty basic small room but it all worked and there was some tea/coffee and kettle. Hotel is in a good location, near nightlife and maybe 10 mins to the hippodrome.
Stayed 1 night in Feb 2025