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Balmer Lawn Hotel

4.0 star property

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Photo gallery for Balmer Lawn Hotel

Terrace/patio
Front of property
Meeting facility
Indoor pool, outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas
Hypo-allergenic bedding, individually decorated, individually furnished

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • 24/7 front desk
  • Hot Tub
  • Pool
  • Bar
  • Spa

Explore the area

Map
Lyndhurst Road, Brockenhurst, England, SO42 7ZB
  • New Forest National Park
    ‪10 min drive‬
  • Lymington Pier Ferry Port
    ‪11 min drive‬
  • Beaulieu National Motor Museum
    ‪17 min drive‬
  • Southampton (SOU)
    ‪27 min drive‬

Room options

View all photos for Superior Double Room

Hypo-allergenic bedding, individually decorated, individually furnished

Superior Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 161 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Small Standard Room

Small Standard Room | Hypo-allergenic bedding, individually decorated, individually furnished

Small Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | Hypo-allergenic bedding, individually decorated, individually furnished

Standard Double Room

  • 129 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Luxury Room, Balcony

Luxury Room, Balcony | Hypo-allergenic bedding, individually decorated, individually furnished

Luxury Room, Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room

Hypo-allergenic bedding, individually decorated, individually furnished

Superior Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • 161 sq ft
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Family Room (Annex)

Superior Family Room (Annex) | Hypo-allergenic bedding, individually decorated, individually furnished

Superior Family Room (Annex)

  • 194 sq ft
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Standard Family Room

Standard Family Room | Hypo-allergenic bedding, individually decorated, individually furnished

Standard Family Room

10.0 out of 10
Exceptional
(1 review)
  • 161 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

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The price is $376 total
includes taxes & fees
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About this property

Balmer Lawn Hotel

4-star Brockenhurst hotel with 2 restaurants
This hotel features 2 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, 2 bars/lounges, and a sauna.
Balmer Lawn Hotel offers 54 accommodations with DVD players and video-game consoles. Each accommodation is individually furnished and decorated. Televisions come with digital channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

This Brockenhurst hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool, an outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna.

Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision. Guests under 16 years old are not allowed in the hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

New Forest Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

In addition to a full-service spa, Balmer Lawn Hotel features an indoor pool and an outdoor pool. Dining is available at one of the hotel's 2 restaurants. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 3369 square feet (313 square meters) include a conference center. This Victorian hotel also offers a children's pool, a hot tub, and a sauna. Complimentary self parking is available on site.

Balmer Lawn Hotel has designated areas for smoking.

Full breakfasts are available for a surcharge between 8:00 AM and 10:00 AM on weekends.
Beresfords - Overlooking the pool and garden, this restaurant specializes in British cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Late night fare is available from room service (during limited hours).

Languages

Czech, English, French, German, Italian, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Extended parking on site (surcharge)

Food and drink

  • Weekend full breakfast available 8:00 AM to 10:00 AM for a fee: GBP 20 for adults and GBP 10 for children
  • 2 bars/lounges
  • 2 restaurants
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Beresfords

Things to do

  • Children's pool
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Ziplining

Family friendly

  • Children's pool
  • DVD player
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference center (3,369 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • On the riverwalk
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1880
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • TV with digital channels
  • Video game console

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
Late check-out fee: GBP 25.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 30 to May 31:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per night
Cribs (infant beds) are available for GBP 25.00 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 80 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately GBP 20.00 for adults and GBP 10.00 for children
  • Pet fee: GBP 25.00 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 25.00 (subject to availability)
  • Crib (infant bed) fee: GBP 25.00 per night
  • Rollaway bed fee: GBP 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The seasonal pool will be open from May 20 to September 15
Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the hot tub, and guests under 16 years old are only allowed in the swimming pool and hot tub with adult supervision
Children under 16 years old are not allowed in the spa without adult supervision

Property is also known as

Balmer Hotel
Balmer Lawn
Balmer Lawn Brockenhurst
Balmer Lawn Hotel
Balmer Lawn Hotel Brockenhurst
Balmer Lawn Brockenhurst, New Forest National Park
Balmer Lawn Hotel Hotel
Balmer Lawn Hotel Brockenhurst
Balmer Lawn Hotel Hotel Brockenhurst

Balmer Lawn Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 115 out of 254 reviews
Rating 8 - Good. 88 out of 254 reviews
Rating 6 - Okay. 33 out of 254 reviews
Rating 4 - Poor. 10 out of 254 reviews
Rating 2 - Terrible. 8 out of 254 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nicola

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. Nice ambiance. Busy due to Easter weekend with lots of lovely dogs however service was brilliant with very friendly staff. Food delicious. Room was adequate but not a great view - a wall so that was a shame - I wonder how rooms are allocated? Bathroom was fine but very small. Thank you for a lovely stay.
Stayed 1 night in Apr 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was clean and comfortable, only issues were lack of power points near the bed (for charging phones, using laptops, etc),bed side lamps would be more convenient for comfortable lighting, and also the bed seemed to be only standard size double when most these days are king size. However I must thank the staff for their help and consideration as I became quite ill overnight on our stay, they were very patient while my wife looked after me and organised our room for another night.
Stayed 1 night in Apr 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great venue and location, just love the Lodge!
Stayed 2 nights in Apr 2025

6/10 Okay

Pamela

Disliked: Cleanliness, property conditions & facilities, room comfort

Quite disappointed

Quite disappointed by this stay. The position of th hotel is lovely but the hotel itself has many issues. Extraction fan going 24 hours. Spoke to reception on 4 occasions but it was turned off over night only once. I gave up in the end as I was getting no support from staff. Superior room was poor. Bathroom not very clean Products in bathroom had no branding and looked cheap in brown containers. No idea what it was. Pillows hard No fridge No safe For the price I would expect better Only one menu although advertising 2 restaurants. Some staff good some a little disinterested. 3 billing errors in 3 transactions
Stayed 6 nights in Apr 2025

10/10 Excellent

Diana

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent. All the staff had an eye for detail. The hotel is top class. The food was good quality. Be returning soon.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sarah

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With the new Forest ponies on the doorstep and a stream to paddle in - it’s a great location and super friendly staff too
Stayed 1 night in Apr 2025

10/10 Excellent

Daniella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay and look forward to coming back!
Stayed 1 night in Apr 2025

8/10 Good

Craig

Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities

Disappointing Stay – Not Truly Family-Friendly

I recently stayed at Balmer Lawn Hotel, expecting a relaxing and family-friendly experience, but unfortunately, it fell short. The bedroom and bathroom felt quite tired and in need of an update—not what I’d expect from a four-star hotel. Despite being advertised as a family-friendly hotel, the pool was closed to children for most of the day. It seems they are trying to cater to both families and adults seeking a spa retreat, but in reality, they can’t have it both ways without disappointing one group. Another frustrating aspect was the extra charge for coffee at breakfast—£4 per cup! I’ve never encountered that at any other hotel, and for the price of the stay, it felt excessive. The hotel keeps mentioning plans to upgrade the spa and pool, but I paid for the experience as it is now, not for what it might be in the future. Given the cost of our stay, I expected much better. Having said that, the location was perfect and staff were friendly. Overall, I wouldn’t stay here again or recommend it. It’s overpriced, poorly balanced between being a family hotel and a spa retreat, and simply not worth the money.
Stayed 1 night in Mar 2025

8/10 Good

Daniel

Stayed 4 nights in Mar 2025

10/10 Excellent

Helen

Stayed 1 night in Mar 2025

10/10 Excellent

Rachael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay, very relaxing and food was incredible
Stayed 1 night in Mar 2025

8/10 Good

Frances

Traveled with family
Liked: Cleanliness, staff & service
Spa needs a bit of an update and deep clean. Staff great
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was excellent all the staff were nicely dress and very efficient, pricing was reasonable for this star hotel. Our room was lovely and clean with excellent bedding and towels. The spa is well worth a visit one of the best we have tried in recent months and the staff 1st class. Plenty of car parking but the reception forgot to make a note of my registration apart from that highly recommended. R Bristol
Stayed 2 nights in Mar 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Claire

Liked: Staff & service
Disliked: Property conditions & facilities

Lovely food, great staff team but under renovation

The weekend was all about the spa, and when we arrived the spa was having refurbish so there was noisy drilling going on and treatments had to be moved to a bedroom in some circumstances. The spa is really tired and the toilets and showers weren't working. All of this was communicated by signage at the venue but nothing was mentioned on booking. I rang up to ask about spa use and it wasn't mentioned then either. As I was booking specifically for a relaxing spa weekend, I would have chosen somewhere else had I know they had renovation work ongoing until April. The food was lovely and the staff were great. The superior room was nice, but superior isn't nescafe sachets and uht milk unfortunately.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

8/10 Good

Marcus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

I would recommend this place. Great location. Very easy to get to places nearby by bike or walking. Very friendly staff. Amazing kids room with varieties of games for all ages.
Stayed 2 nights in Feb 2025

10/10 Excellent

Bev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent friendly service and atmosphere. Would definitely visit again
Stayed 1 night in Feb 2025

8/10 Good

Nigel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, peaceful hotel, friendly staff, excellent food
Stayed 2 nights in Feb 2025

10/10 Excellent

ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had noisy neighbours upstairs from room 38, apart from that it was wonderful
Stayed 1 night in Feb 2025

10/10 Excellent

Jack

Stayed 1 night in Jan 2025

8/10 Good

Anne

Liked: Staff & service, room comfort
Room could have been cleaner. Some other guests were very loud which spoiled our meal
Stayed 1 night in Jan 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024